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Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Samsung Galaxy Watch - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Watch if the screen freezes or call, app, audio or sync issues occur.

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Performing a factory data reset removes all data from the device. Mobile network settings are not reset. To remove the mobile network settings, reset network settings first. Only perform a reset if absolutely necessary.

An alternate reset method is available if the device can't be powered on and is unresponsive.

Personal data (e.g., alarms, messages, watch faces, etc.) can be backed up to Samsung's servers.

From the watch screen, press the

Home button

to open the apps screen.

Tap

Settings

Tap

General

Tap

Reset

Tap

Reset

to confirm.

If applicable, set up your device.