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Motorola moto e4 plus™ - Support Overview

Find device-specific support and online tools for your Motorola moto e4 plus.

Filter all topics below.


A Troubleshooting Assistant

Motorola moto e4 plus - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your Motorola moto e4 plus.

App Issues

Test Device in Safe Mode - Android™

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: How to Unfreeze Your Device
(length: 4:53)

Unfreeze your phone with the steps shown in this video.
Length: 4:53

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

moto e4 plus - Reset App

Here's how to reset apps if your moto e4 plus crashes, resets or freezes.

moto e4 plus™ - Power Up in Safe Mode

Here's how to boot your moto e4 plus into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

moto e4 plus™ - Restart in Safe Mode

Here's how to restart your moto e4 plus into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

moto e4 plus™ - Stop Running Apps

Here's how to stop running apps on your moto e4 plus.

moto e4 plus™ - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your moto e4 plus.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Video: Device Won't Charge: 5 Simple Tips if Your Device Won't Charge
(length: 4:14)

Watch this video and try these 5 simple steps for when your device won't charge.
Length: 4:14

Video: Improving Battery Life
(length: 3:03)

Improve your phone's battery life with the steps shown in this video.
Length: 3:03

Video: Troubleshooting: Device Overheating
(length: 4:54)

Watch this video for tips on how to prevent your device from over heating and what you can do to cool it down.
Length: 4:54

moto e4 plus - Extend Battery Life

Here's how to improve the battery life for your moto e4 plus.

moto e4 plus™ - View Battery Info

Here's info on the battery specs (Usage Time, Standby Time, etc.) for your moto e4 plus.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

moto e4 plus™ - Allow / Deny Data Roaming

Here's how to turn data roaming for your moto e4 plus on or off.

moto e4 plus™ - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your moto e4 Plus to auto switch between Wi-Fi and mobile data, view this.

moto e4 plus™ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your moto e4 plus.

moto e4 plus™ - Reset Network Settings

Here's how to reset settings if your moto e4 plus can't connect to data or send / receive messages.

moto e4 plus™ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your moto e4 plus, view this info.

moto e4 plus™ - View MAC Address

Here's how to view the MAC address on your moto e4 plus.

moto e4 plus™ - View Signal Strength

Here's how to view signal strength on the moto e4 plus.

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Check for Water Damage - Motorola

Here's how to help determine if your Motorola device has liquid damage.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

moto e4 plus™ - Check for Physical Damage

Here's how to help determine if your moto e4 plus has sustained physical damage.

moto e4 plus™ - View Device ID (ESN / IMEI / MEID)

Here's how to view device ID on your moto e4 plus.

moto e4 plus™ - View SIM Card Number

Here's how to view the SIM card number on your moto e4 plus.

Software Issues

Software Upgrade / Repair Assistant (Motorola) - Software Update

Here's how to use the Software Upgrade Assistant to update the software on your Motorola device made after 8/20/2013.

moto e4 plus - Restart Device

Here's how to restart your moto e4 plus if it crashes and resets, freezes or runs slowly.

moto e4 plus™ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your moto e4 plus if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

moto e4 plus™ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your moto e4 plus if the screen freezes or call, app, audio or sync issues occur.

moto e4 plus™ - Install Device Software Update

Here's how to check for system updates or to install software updates on your moto e4 Plus.

moto e4 plus™ - View Software Version

Here's how to view the software version your moto e4 Plus is running.