Verizon wireless outage & network notifications FAQs

A mobile network outage is an unexpected disruption that prevents service to many cell sites at the same time. This can result in loss of voice, data and/or messaging service for mobile device or Verizon Home Internet users in the outage area.

Note: A mobile network outage is not the same as having no coverage or a weak signal.

To find out if you're affected by a Verizon outage today, sign in to My Verizon:

• If we're aware of a network outage in your area, you'll see a Network Notification alert at the top of your screen.
• If you don't see a Network Notification alert, visit our Check network status page to find any network outages in your area.

We'll provide you with detailed information on affected services, and the current status of repairs.

If there's no information about an outage, and you still don't have voice, data and/or messaging service, see our Network outage troubleshooting information.

No. Even if you have service, you can't contact those users who are affected until that carrier fixes the outage.

To find out if you're experiencing a network outage, first turn off Wi-Fi and Wi-Fi Calling to be sure you're connected to the Verizon network.

Then, try the suggestions below. After each, check your signal bars and try using your services again.

Network outage troubleshooting suggestions:

• Restart your device. Check the status bars on your device. If they're low or blinking, you're in an area with weak coverage. Wait until you're in an area with a stronger signal and try again.
• Confirm you're in a coverage area.
• Make sure Airplane Mode is Off on your device.
• Remove any cases or covers from the device.
• Change your Wi-Fi Calling settings to Cellular (if using Wi-Fi Calling).
• Reset Network Settings (Apple® only).
• Make sure you have the most recent device software version installed.
• Visit the Device Overview page in My Verizon. If there is an outage impacting you, that Verizon is aware of, an alert message displays.
• Confirm your line is active by visiting the Device Overview page in My Verizon.
• Check your SIM card and make sure there are no marks or scratches on the copper plating. If damaged you need to order a new one. You can order a SIM card online in My Verizon.

During a network outage we recommend you connect to Wi-Fi for a data connection, and activate Wi-Fi Calling for voice calls.

If you still need assistance you can visit our Contact Us page.

No, once service is restored to the network your device will receive a signal again. If you’re still experiencing issues after service is restored, try restarting your device to establish a new connection to the network.

As America's most awarded network, keeping you connected is our highest priority. Network disruptions are unexpected and we're always committed to restoring service as quickly as possible

If you're a customer with a standard monthly mobile plan and you lost service in your coverage area for more than 24 hours in a row and we're at fault, contact us within 180 days and we'll give you a credit for the time lost.