Here's how to download a copy of personal information collected from or about you:
- Sign in to the Verizon Privacy Dashboard.
- Select Download your information about you in the Information requests section. You can request a download of personal information collected from or about you for any time frame of 30 days or more, beginning with your first date of service. For your security, we'll send an authentication code to the email or mobile telephone number associated with your account. Enter this code when requested to verify your identity.
The main categories of information that can be downloaded are:
- Account and Identity - Information that allows us to recognize you and your account.
- Network and customer activity - Information generated when you use or interact with our products.
- Insights - Information about you and your activities that we use to personalize your experiences, services and offers.
- Add-ons - Information from additional products and features included in your account.
After you’ve successfully submitted your request you’ll see a confirmation notice on your screen. You’ll get a text message or email notice when your download is ready.
It may take approximately 45 days for you to hear from Verizon.
- We notify you when your download is ready.
- For security, your download file expires after 21 days.
- If your file expires, you can submit a new request.
You can request a standard download or an advanced download. See why are there 2 download options to learn more.
Opening the file
The download file will be encrypted and password-protected. For your protection, your download file will automatically expire after 21 days. Here’s how to access it before then:
- When your download is ready, we’ll provide instructions during download to access your password. You must use the password to access your file.
- The download will be available as a HTML, CSV, or XLS (Excel) file.
Canceling a download request
- You can cancel a pending request or wait until your request has been completed and then delete your file.
- You will be notified when your download file is ready, which may take up to 45 days. We will notify you if we need more than 45 days.
If you’re having difficulty canceling your request from your mobile device, try the link in the email from a desktop or laptop computer. The link will take you directly to the cancellation page.
Or, sign in to the Verizon Privacy Dashboard, then select View or Cancel and follow the prompts.