Let’s take a look at the
full Verizon Privacy Policy.

The types of information we, or service providers acting on our behalf, collect depends on your use of our products and services and the ways that you interact with us. This may include information about:

• Contact, billing and other information you provide
• How you use our services and your devices
• How you use our sites and apps
• How our network and your devices are working
• Location of your wireless devices

Business customers may have contracts with us that include privacy provisions that are specific to that relationship and differ from what you find here. Your contract will govern in those cases.  

This includes: 

• Credit information from outside agencies
• Demographic and interest data as well as device type, carrier, city and state information from third party data providers
• Information from social media platforms when you interact with us via social media or use your social media login to interact with Verizon sites or offers
• Contact, marketing lead and other information we purchase or receive
• Fraud information

We use information to:

• Deliver and maintain products and services
• Establish and maintain your account and billing records
• Measure credit and payment risk
• Provide account-related services and information
• Help you with service and technical support issues or questions
• Manage and protect our networks, services, employees and users
• Detect and prevent fraud
• Help us improve and personalize your services.
• Research, develop and market new products and services
• Authenticate you
• Determine your eligibility for new products and services
• Better predict content and marketing offers that may interest you
• Deliver personalized content and offers to you

Our Custom Experience program uses information about sites you visit and apps you use on your mobile device to help us better personalize our communications with you, give you more relevant product and service recommendations, and develop plans, services, and offers that are more appealing to you. You are included in the program unless you opt out.

Our Custom Experience Plus program uses a broader set of information for the same purposes including information about sites you visit and apps you use, your Verizon Fios services, location information, and Customer Proprietary Network Information, including phone numbers you call or those that call you. You must opt in to be part of this program.

More information about our Custom Experience programs is available in our program FAQs.

We allow certain third-party advertising companies to collect information about your activity on our sites and in our apps and use that information to help us provide more relevant Verizon advertising on other sites and apps. These companies may combine information from our sites with similar information they collect on other sites to determine whether you fit into an audience advertisers, including Verizon, are trying to reach. 

These companies may place and access cookies, pixels, tags, web beacons and scripts, or use similar technologies on our pages and the browsers you use and may access advertising identifiers from your mobile device operating systems.

We require that advertising companies disclose when they are using interest-based advertising techniques to deliver ads on our sites and apps as well as when they deliver Verizon ads on other sites. We also require them to offer you an ability to opt out of this use of your information. 

You can visit the industry-wide Digital Advertising Alliance opt-out page or click on this icon ad choices icon  you can find in or around online advertisements placed using interest-based advertising techniques to learn more and opt out.

Similarly, you have choices about allowing this type of advertising on your mobile device. On Apple devices, you will only be included in this activity if you opt-in. You can review or change an app’s tracking permission by going to your device Setting>Privacy>Tracking. On Android devices, you can opt out using your device setting to “Opt out of Ads Personalization”

Verizon sites and services may also include social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets. 

We may also permit advertisers on our sites, apps and services to place ads based on certain information we have about your Verizon products and services, as well as geographic and demographic data. This information is not shared externally.

We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you. You have choices about some of these uses.

We share information within Verizon, including with our affiliates, for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of Customer Proprietary Network Information and certain credit information if you do not want us to use them to market services to you that are different from the ones you have.

We use service providers to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and use it only for the purposes we allow.

When you purchase or use services that are offered by Verizon and one of our partners, both parties may collect information about you. When this is the case, you should also review the partner company's privacy policy because it may describe uses of  information that are different from ours.

We share information about your devices’ 5G connectivity with mobile device operating system providers and app developers so that they can optimize your 5G experience. 

We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports.

The Fios TV apps and website include Comscore and Nielsen software that collects information for these companies’ market research and audience measurement purpose, including information about the content you viewed; the apps, website  and device you used; your advertising identifier (if available); IP address; and operating system. You have a  choice about participating.

We may publish your name, address and wireline telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others. We do not publish directories with wireless telephone numbers or make them available to others for listing in directories, unless you request that we do so.

We also provide your name and wireline or wireless telephone number for Caller ID and similar services.

In certain circumstances, we  disclose information that individually identifies you, your device, and other information we collect,  such as:

• To comply with the law
• To protect you, others or us
• To credit companies and collection agencies
• When needed by outside auditors and regulators
• If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business
• With your consent

The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.

This program uses Verizon and third-party information to create aggregate business and marketing insights. The information we use and the insights we develop do not identify you individually and may be shared with third parties.

We use certain Verizon Wireless account, device and profile information to help third parties verify your identity on behalf of companies with which you do business, for example to help your bank confirm that you are calling rather than a fraudster. This helps protect you against theft and account takeover. Third parties that verify your  identity are contractually required to protect the information and use it only for providing their verification services. You have a choice about participating.

Telemarketing 
Opt out of marketing-related calls by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.

Emails
Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.

Text messages
Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receive.

Postal mail
Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.

Door-to-door marketing
Opt out of door-to-door marketing by calling 1-800-VERIZON.

Credit information 
Wireline customers can limit the sharing of credit information within Verizon for the marketing of new products and services. Check the instructions in the notice on your monthly bill, or call 1-844-366-2879 to opt out.

Customer Proprietary Network Information (CPNI)
You can limit the sharing of CPNI within Verizon for marketing services to you that are different from the ones you have. 

Verizon Wireline and certain business customers:
call 1-866-483-9700 to update your account preferences.

Verizon Wireless and certain business customers:
call 1-800-333-9956 to update your account preferences.

Other customers:
Follow the instructions in the Verizon notice or contract language seeking consent.

Custom Experience

You will be part of the Custom Experience program unless you opt out. You can opt out on the My Verizon site or in your My Verizon app by accessing privacy preferences, or you can call us at 866.211.0874.

Custom Experience Plus

You must opt in to the Custom Experience Plus program to be a part of it and you can change your choice at any time on the My Verizon site or in your My Verizon app by accessing privacy preferences.

Relevant Online Advertising
To opt out of participating in the Relevant Online Advertising program:

• Go to the Services area of My Verizon online
• Click on Internet
• Select the Manage Online Advertising Preferences link within My Internet Service

You will need your user ID and password to access your online account.

Relevant TV Advertising
To opt out of participating in Relevant TV advertising:

• Go to the Services area of My Verizon online
• Click on TV
• Select the Manage TV Advertising Preferences link within My TV Service

You will need your user ID and password to access your online account.

Business and Marketing Insights program
Account owners can update preferences for each line on their account using the privacy choices page in My Verizon or in the My Verizon app; or by calling 1-866-211-0874.

Identity Verification service
If you do not want us to use your information  to help third parties verify your identity on behalf of companies with which you do business, you can go online to My Verizon ->My Profile ->Privacy Settings.

Fios TV Market Research and Audience Measurement

If you do not want personal information shared for audience measurement and market research purposes, you can opt out for all devices you use for Fios TV using your Fios TV Account Settings on the Fios TV Website or in the Fios TV apps (in settings under “Audience Measurement”).

You can also make choices on individual devices. On Apple mobile devices, you can only participate if you opt in using the pop-up notice in the Fios TV apps and you can change your choice using Apple device settings. On Android mobile devices, you can opt out by using your device setting to “Opt out of Ads Personalization”. On Amazon Fire devices, you can opt out using the “Interest-based Ads” setting.

If you do not participate, only de-identified viewing information will be shared.

Website information used for interest-based advertising 
You have a choice whether certain information collected on websites, including Verizon sites, is used to customize your ads. Click on this icon ad choices icon in or around an advertisement and follow the instructions for opting out. Similarly, settings on your mobile devices let you limit the collection and use of information from your device for advertising purposes.

Location

We collect network location information about your mobile devices so that we can provide your services and operate our network.  If you do not want this information collected about your mobile devices, please turn your mobile devices off.

The operating system on your mobile device collects device location information and shares it with apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps. 

You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.

Credit Prescreening
You have a choice about whether companies use your information to prescreen you for credit, including our credit card. You can opt out at www.optoutprescreen.com or by calling 1-888-567-8688

We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy and security, as well as the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. 

Our policies require that we retain records for as long as they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them.  We incorporate personal information into different types of records, not always by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.

Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using advice, tips and tools we provide.

If you become aware of a security issue, contact the Verizon Security Control Center and we will work with you to address your concern.

If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their CyberTipline.

Some of our websites, apps and services let you participate in discussions, message boards and chat rooms, or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.

Customers can review and update their account information in the following ways:

Verizon Wireline
call 1-800-VERIZON
or access your Verizon home account online

Verizon Wireless
call 1-800-922-0204
or access your Verizon mobile account online

Verizon Enterprise Services
Contact your account manager

Verizon Connect
call 1-800-711-5800

Customers of specific apps
Use your app settings

Customers who have Fios or other fiber-to-the-home services can email us to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update your records if necessary. You may be charged for copies of documents that you request.

The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of personally identifiable information by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.

 We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent. We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.

We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We share name and address information with service providers as part of our Relevant TV advertising program. These providers work on our behalf to help our advertisers optimize their ads by preventing the same ads you see on Fios from being shown to you in other places. You can opt out of participating in the Relevant TV advertising program. 

We may also share personally identifiable information if it is required by law to comply with valid legal process.

 We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access your personally identifiable information, you may email us at privacyoffice@verizon.com to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made.

If you believe that your Cable Act privacy rights have been violated, please email us at privacyoffice@verizon.com and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.

The California Consumer Privacy Act (CCPA) provides California residents with specific rights.  

You have the right to know what personal information we collect, how we use it, and how long we keep it. This privacy policy provides details about our collection and use practices. California law requires that we also describe the categories of personal information we collect and use and the sources of that information. We collect personal information when you interact with us and use our products and services, from third-parties and from our network and the devices you use. Some of the information we collect is considered sensitive personal information under California law. 

We use the information we collect for business and commercial purposes as they are defined by the CCPA. Service providers we use to do work on our behalf may use information for the same purposes. We may also disclose information for legal compliance, credit and collections, and directory assistance  and caller id purposes, with your consent and as further described in other sections of this policy.

Our policies require that we retain records containing personal information for as long as they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them. We incorporate personal information into different types of records; it is not always retained by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.

You have the right to access information. You can request access to specific pieces and categories of personal information we collect using our Privacy Dashboard or by calling 1-800-333-3972. We will provide this information to you in a portable and readily usable format.   

You have the  right to delete information. You can request that we delete personal information we have about you unless we need it for specific reasons using our Privacy Dashboard or by calling 1-800-333-3972. 

You have the right to correct inaccurate personal information we have about you. You can do this using our Privacy Dashboard or calling  1-800-333-3972.  

You have a right to inform us that you do not want your personal information sold or shared. California law defines “sale or sharing” broadly to include sharing personal information for monetary or other valuable consideration and the sharing of your information for cross contextual advertising purposes, but the definition does not cover all sharing of personal information. We do not knowingly sell or share personal information related to children under 16 years of age.  

Our activities that fall under the definition of “sale or sharing” in the CCPA are: 

• using third-party advertising companies that collect information about your visit to our sites and apps using cookies and other web technologies to inform our and others’ cross contextual advertising;
• sharing information from our Fios TV website and apps for audience measurement and market research purposes;
• sharing customer information with third-party advertising and social media companies to help them better target our advertising on their sites and apps or display our ads to other potential customers using interest segments they create from your activities across non-affiliated sites and apps.

You can review additional details and opt out of sale and sharing by accessing Your Privacy Choices .

You have the right to limit the use of sensitive personal Information. This right lets you ask us to limit the use and disclosure of sensitive personal information if we use that information for purposes beyond what is needed to provide the products and services you request or for other reasons specified in the law. We do not use or disclose sensitive personal information for other purposes without your consent so we do not offer you an option to limit the use of sensitive information.

You have the right to not be discriminated against. We do not discriminate against you if you exercise any rights described in this section.

Where to exercise your rights. You or your authorized agent can exercise your right to know, access, delete, and correct data by:

• visiting our Privacy Dashboard or
• calling  1-800-333-3972.

You or your authorized agent can exercise your right to opt-out of selling and sharing by visiting Your Privacy Choices .

Reporting. You can access our 2021 Record-Keeping report to find out more about the CCPA requests we received during the year.

Questions. If you have questions about your rights under California Law or questions or concerns about our privacy policies and practices, please provide the information requested in this form or call 800-922-0204 if you are a Mobile customer or call 800-837-4966 if you have Home-based services, such as Verizon Fios.

California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. 

California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

The Maine Broadband Internet Access Service Customer Privacy Act, effective on July 1, 2020, gives you additional privacy rights when we are your broadband Internet access service provider. The Maine law gives you the right to control certain ways that we use or share information we have about you and requires that we provide you with a notice of your rights and our obligations under this law. We do this in this section.

The Maine law also requires us to take reasonable measures to protect customer personal information. We describe this in an earlier section of this privacy policy.

We will not use, disclose, sell, or permit access to your Maine broadband customer personal information except for purposes allowed under the Maine law or with your affirmative consent. We may ask you for this consent when we interact with you. For example, we may ask to use broadband customer personal information to market additional services to you when you call us or come into our stores.

The Maine law also provides you with a right to opt-out of any use or sharing of data that is not customer personal information under the law. At this time, we do not collect information about you as a broadband customer that is not customer personal information. If we begin collecting such information in the future, we will give you the right to opt out of its use and sharing. 

We will not refuse to provide you with broadband service, charge you a penalty, or offer you a discount based on whether you agree that we can use or share your broadband customer personal information.

Nevada law allows consumers to opt out of the sale of personally identifiable information by online service providers such as website operators.

Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out. If you have questions, provide the information requested in this form.

The Virginia Consumer Data Protection Act gives specific rights to Virginia residents.

You have the right to know what personal information we collect and how we use it. This privacy policy provides details about our collection and use practices. Virginia law requires us to let you know the categories of personal information we collect and use. We collect personal information when you interact with us and use our products and services, from certain third-party sources and from our network and the devices you use. Some of the information we collect is considered sensitive personal information under Virginia law. 

We use this information for business and commercial purposes. Service providers we use to do work on our behalf may use information for the same purposes. We may also disclose information for legal compliance, credit and collections, directory assistance and caller id purposes, with your consent and as further described in other sections of this policy. 

You have the right to access information. You can access specific pieces and categories of personal information we collect using our Privacy Dashboard or by calling 1-800-333-3972.To the extent technically feasible, we will provide this information to you in a portable and readily usable format. 

You have the right to delete information. You can request that we delete personal information we have unless we need it for specific reasons described by Virginia law. You can do this using our Privacy Dashboard or by calling 1-800-333-3972. We retain personal information only as long as reasonably necessary for business, accounting, tax or legal purposes and then securely delete it.

You have the right to correct information.  You can request that we correct personal information we have about you that you believe may be inaccurate using our Privacy Dashboard or by calling 1-800-333-3972. 

You have the right to control the use of sensitive personal information.  Virginia law prohibits us from using sensitive personal information without your consent, except as specified in the law. We do not use sensitive personal information without your express consent or as authorized under the law. 

You have the right to tell us not to sell personal information or use it for profiling in furtherance of  decisions that produce legal or similarly significant effect. Virginia law defines “sale” to mean the exchange of personal data for monetary consideration. We do not sell information as it is defined under Virginia law. We also do not use personal information to profile you to further decisions that have legal or similar significant effects.  

You have the right to opt-out of targeted advertising. Virginia law describes “targeted advertising” as using information from your activities across non-affiliated sites and apps to determine your interests and target our advertising to you.

Our activities that fall under the definition of “targeted advertising” are:

• using third-party advertising companies that collect information about your visit to our sites and apps using cookies and other web technologies to inform our and others’ cross contextual advertising;
• providing our own targeted advertising programs;

• sharing information with third-party advertising and social media companies to help them target our advertising on their sites or apps, or display our ads to other potential customers using the interest segments they create from your activities across non-affiliated sites and apps; and
• using consumer information we obtain from third-parties to better customize our advertising, when that information is derived from your activities across non-affiliated sites and apps.

 You can review additional details and opt out of sale and sharing by accessing Your Privacy Choices..

You have the right to appeal. You can appeal a denial of your request to exercise any of the privacy rights provided by the Virginia law. If we deny your request, we will notify you and give you instructions on how you can appeal that decision.  If we deny your appeal, we will notify you about how you may contact the Virginia Attorney General to submit a complaint. 

You have a right to not be discriminated against. We do not discriminate against you if you exercise any rights described in this section.

Where to exercise your rights. 

You can exercise your right to know, access, delete and correct your data by:

• Visiting our Privacy Dashboard or
• Calling 1.800.333.3972.

You can exercise your right to opt-out of targeted advertising by visiting our Your Privacy Choices ;page.

We may require you to verify your identity using the processes described in the dashboard and the privacy choices page before we fulfill your request.

If you have questions about your rights under the Virginia law, please submit a privacy inquiry form.

We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. You can also read about recent changes . If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

Updated December, 2022

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