Support Billing & Account Add or Change Service
Changing Services? Select the service below that you would like to view or change.

Add or make changes to your services

Take control and manage your services online quickly and easily at My Verizon or on the My Fios App.

Here are some of the things that can be easily done online:


  • View or manage your TV Plan details
  • Order/upgrade channels/packs
  • Buy or rent movies
  • Adjust Parental Control
  • See what’s on TV now and later
  • Add or change your TV equipment


  • View your Internet plan details
  • Upgrade your speed
  • Change your router
  • Add a Network Extender
  • Add Internet Essentials, including Tech Support Pro, Digital Security Pro, Verizon Cloud and Device Protection
  • Test your home network speed and connection capability. Get step-by-step instructions on how to improve Wi-Fi capability.


  • Add and manage calling features
  • Reset your voicemail password
  • Add a line
  • Replace voice backup battery
  • Add wire and telephone protection plans


  • Change your billing address
  • Order new service

See also:

To learn more about the Verizon Fios App click here.

Frequently asked questions

  • Will I get confirmation of the changes I make?

  • Yes, online you will get instant confirmation. You can also get confirmation via email or SMS if we have your contact information in our system.

  • How will these changes affect my bill?

  • With your order confirmation, you will see any impacts to your bill, including the estimated first bill which may contain prorated charges and credits or discounts for the first partial month and next full month of a new service.