How to cancel your Verizon Fios service

Do you need to cancel your Verizon Fios service?  

Give us a call Monday – Friday, 8 AM- 7 PM ET, at 1.844.837.2262. Remember to have your account information on hand.  

You can also cancel online by signing into My Verizon. Choose Chat with us (in the My Verizon app use the “snowflake” icon.)  Type “Cancel” into the Ask a question box. Follow the prompts to disconnect a line or choose to chat with a live agent.

For Verizon mobile account information, visit How to disconnect lines or cancel your Verizon mobile phone service

Already disconnected your Fios service?

Verizon makes it easy to track everything you need to know. Sign in to My Verizon to:

  • Check order status
  • Learn what to expect with your final bill
  • Track the status of pending refunds
  • Check to make sure we’ve received your equipment

Frequently asked questions

Options when you’re moving, going away or need service changes

We know sometimes things change. So, whether you’re looking to cancel, move, cut costs, or simply pause (suspend) your Fios service, Verizon has the solution for you.

Moving? You may be able to stay with Verizon.

If you're moving to a new location, check to see if Verizon home internet service is available there.  

Learn more

Going out of town?

If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. You can suspend your Verizon services instead.

Learn more

On a budget?

To make changes to your account, or to explore other options available to you, you can easily view your options, and make the changes online.

Learn more
Cancelling Service
  • 1. Looking to cancel service? We can help.
  • 2. Moving outside of Verizon? Help me cancel.
  • 3. You can cancel by calling 1.844.837.2262 during business hours.
  • 4. For security reasons we will need to authenticate you when you call. Please have your account number ready.
  • 5. If you are located in CA, FL, or TX you will need to contact your local provider to cancel service.