How to cancel your Verizon Fios service
Do you need to cancel your Verizon Fios service?
Give us a call Monday – Friday, 8 AM- 7 PM ET, at 1.844.837.2262. Remember to have your account information on hand.
You can also cancel online by signing into My Verizon. Choose Chat with us (in the My Verizon app use the “snowflake” icon.) Type “Cancel” into the Ask a question box. Follow the prompts to disconnect a line or choose to chat with a live agent.
For Verizon mobile account information, visit How to disconnect lines or cancel your Verizon mobile phone service.
Already disconnected your Fios service?
Verizon makes it easy to track everything you need to know. Sign in to My Verizon to:
- Check order status
- Learn what to expect with your final bill
- Track the status of pending refunds
- Check to make sure we’ve received your equipment
Frequently asked questions
Options when you’re moving, going away or need service changes
We know sometimes things change. So, whether you’re looking to cancel, move, cut costs, or simply pause (suspend) your Fios service, Verizon has the solution for you.