Support Billing & Account Equipment Returns

Equipment returns

Things you need to know

To avoid being billed an unreturned equipment charges, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected.

  • View unreturned Equipment Pricing (effective 8/21/16)

  • Equipment Type National Unreturned/Damaged Charge - Consumer
    Broadband Home Router $ 100.00
    Cable Card $ 70.00
    Fiber Service Unit & Power Supply $ 210.00
    Set Top Box – Digital Adapter (DCT700) $ 90.00
    Set Top Box – HD $ 190.00
    Set Top Box – HD Digital Video Recorder $ 260.00
    Set Top Box – SD $ 160.00
    Set Top Box – SD Digital Video Recorder $ 330.00
    STB — Video Media Client $ 115.00
    STB — Video Media Server $ 375.00
    Fios Network Extender $ 99.00
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Sign in to manage your return and print a label

Sign in using your My Verizon User ID and Password to print a prepaid return label now. You can also login by using your Order Number and Zip Code.