Verizon Fios payment arrangements

A payment arrangement is an agreed upon plan for paying your account balance (current or past due) on or before a specified date.

We offer 2 kinds of payment arrangements. Eligibility for each is based on your account’s history:

• Scheduled payment - Set a date in the future to pay. Choose a payment method, amount and date(s).
• Promise to pay - This isn’t a payment. Instead, it’s a commitment that you’ll pay a certain amount on a day of your choice.

  • Doesn’t stop any late fees but can stop suspension due to non-payment if the full balance due is included.

If your account is eligible, you can schedule a payment arrangement to protect your services from possible interruption if your payment won’t reach us by the due date on your bill. By scheduling a payment arrangement you’ll be allowed extra time to pay the balance due.

Note: A payment arrangement won’t suppress a late payment charge, so the late payment charge may still apply.

There are several ways for you to make a payment arrangement. You can schedule one, free of charge, 24 hours/7 days a week by signing in to My Verizon, or using our Automated Phone Service.

An Agent Assistance Fee is charged for any payment arrangement made with a Customer Service Representative over the phone.

Yes. After you schedule a payment arrangement through My Verizon or by calling us, you can modify or cancel it using any of the above said methods.

A $7 Agent Assistance Fee will be charged for any payment arrangement modification made with a Customer Service Representative over the phone.

Yes, please be sure to update both. Updating the payment arrangement date alone won’t change when the payment will withdraw from your specified payment account.

No. When you schedule a payment in My Verizon or our Automated Phone Service, you are authorizing Verizon to withdraw the payment from your selected account on the date specified. A promise to pay isn't a payment. Instead, it's a commitment that you'll pay a certain amount on a day of your choice.

Did you set up, modify or cancel a payment arrangement with a Customer Service Representative over the phone? If so, you'll see a $7 Agent Assistance Fee.

You'll see the $7 Agent Assistance Fee for payment arrangements made with a Customer Service Representative over the phone in the One Time Charges section of your bill.

We don't charge fees for using any of our self-serve methods, such as My Verizon or our Automated Phone Service.

A $7 Agent Assistance Fee will be charged for payment arrangements made with a Customer Service Representative over the phone.