Paying your Verizon TV, internet & phone in person FAQs

You can pay your Verizon Fios bill at thousands of authorized locations nationwide. Use the following options to find a site and complete your transaction:

• Verizon Retail Stores: Visit any official Verizon store to pay your bill using a Bill Pay Kiosk.
  • Find a store: Use the Verizon Store Locator.
  • Accepted methods: Cash, credit/debit cards, and checks.
• Authorized Retail Partners: Verizon partners with PayNearMe and CheckFreePay to allow cash payments at popular retail chains, including:
  • 7-Eleven
  • CVS Pharmacy

PayNearMe is an electronic payment network that allows you to pay your Verizon bill in cash in real-time, any time at thousands of convenient retail locations such as CVS and 7-Eleven. It’s quick and easy. Your security is our top priority so we’ve gone to extraordinary lengths to ensure that your information is secure.

To find an authorized "no-fee" location for your Fios or Home bill, follow these steps:

1. Visit the Locator: Go to the Verizon Payment Locator.
2. Filter Your Search: Enter your ZIP code, then select the filters for Verizon Fios Bill and No additional fees.
3. Identify Locations: The map shows official Verizon stores and select partner locations where you can pay for free.

If you need additional help, call PayNearMe's customer support number at 888-714-0004 or email support@paynearme.com.

When you visit, bring your billing statement, account number, or the phone number linked to your account to ensure your payment is applied correctly.

CVS, 7-Eleven

For a list of payment locations in your area, visit verizon.com/findalocation

*Verizon Wireless payments are not currently accepted at CVS or 7-Eleven.

The maximum may vary by location. Contact customer support to find out what the maximum payment amount is for your preferred location: 888-714-0004 or email support@paynearme.com.

The fee depends on how you make your payment:

• There’s no fee to make a payment at a Verizon Wireless or Fios Local Presence Center.
• An Authorized payment agent may charge its own fee for each account being paid.
• The PayNearMe fee at CVS and 7-Eleven to make a Verizon payment is $2.99.
  • For example, if you have 3 accounts and you are paying with one check, you’ll be charged 3 times the fee (once for each account). If you have one account but are paying with 2 checks, you’ll be charged a single fee amount.

If you have a barcode on page 2 of your Fios bill, here’s how to make a cash payment at CVS or 7-Eleven:

1. Locate the barcode on page 2 of your bill or within the My Verizon app.
2. Present the barcode to the cashier at a participating retail location.
3. Request the cashier to scan the barcode for your account information.
4. Specify your desired payment amount and give the cash to the cashier.
5. Collect your printed receipt as official proof of the transaction.
6. Confirm that your payment is applied to your account, typically within 20 minutes.
7. Verify service restoration within 1 hour if your account was previously suspended.
8. Check your phone or email for a payment confirmation from Verizon within 24 hours.
   

Yes, you can reuse the barcode found at the bottom of page 2 on your billing statement for all future payments at CVS or 7-Eleven.

If your billing statement doesn't have a barcode, you can't pay at CVS or 7-Eleven. Verizon is expanding this service and will include payment barcodes on future statements.

No, you can pay your bill through multiple smaller payments. Keep in mind that a separate convenience fee applies to each transaction.

Each receipt contains:

• Unique agent identifier/ID.
• Date and time payment made.
• Unique payment approval/transaction number.
• The complete account number associated with the payment.
• The amount paid to Verizon.
• The payment fee amount paid to the agent when applicable.
• The total amount you paid.
• Payment tender type (i.e., cash, check or card).

If you’re making an advance payment or a deposit payment, the receipt must state that the payment is for an advance payment or a deposit.

Yes, Verizon will receive notification within minutes of the payment being made at an authorized payment location.

Your service should be restored automatically:

• Residential customers: 1 hour
• Complex business customers: 4 hours
• Customers who see "Do not pay by personal check" on their payment stub:14 days.

You can view your current and past payments online:

• My Verizon website: Sign in to your Payment history page in My Verizon.
• My Verizon app: Select Me > tap Fios > select Bill > and scroll down to Payment History.

After making a payment, you’ll immediately receive a receipt from the store cashier as proof of payment. Verizon will also send you a payment confirmation through email or text message.

If a store cashier is having trouble scanning the barcode on your phone or is receiving an error message, call 888-714-0004.

For payments made at CVS or 7-Eleven, customer support is available 24/7 to help. Email us at support@paynearme.com, or, for urgent matters, call 888-714-0004. Have your payment receipt with Transaction ID# available when you call.

For payments made at a Verizon location, call 800-Verizon (800-837-9466).