Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

FiOS Internet

Entering DNS settings in the Actiontec MI424WR router to opt out of DNS Assistance

Note: The Actiontec MI424WR router screens may vary slightly from those shown below, depending on when you purchased your Verizon router and the version of firmware loaded on it.

  1. Open a Web browser and enter in the Address bar at the top of the screen.
  2. Enter your router user name and password into the login screen.
  3. Select your time zone in the Time Zone field.
  4. Click OK.
  5. Click My Network.
  6. Click Network Connections.
  7. Click the Edit icon for the Broadband Connection type that has "Connected" in the "Status" column. Don't confuse the Broadband Connection with the Network (Home/Office). In the example below, "Connected" is displayed in the Status column for the "Broadband Connection (Ethernet)," so the Edit icon would be clicked in the Action column of that row.

    Network Connection

  8. When the Broadband Connection Properties screen displays, look about halfway down the screen for the DNS Servers information. Write down the DNS server addresses, and then click Settings at the bottom of the screen.

    Broadband Connection Properties

  9. Find the DNS Server area about halfway down the screen.

    Figure depicting the DNS server settings

  10. Change the last octet of the Primary and Secondary DNS Server addresses to 14. For Example:

    You look up the DNS information and the server numbers are:
    • XXX.XXX.XXX.12 Primary DNS
    • XXX.XXX.XXX.12 Secondary DNS
  11. You would change the addresses to the following when statically assigning them to the computer or modem/router.
    • XXX.XXX.XXX.14 Primary DNS
    • XXX.XXX.XXX.14 Secondary DNS
  12. Note that the .14 is the special set of servers that will opt you out of the DNS Assistance program.

  13. Click Apply.
  14. Click Apply to confirm that you won't be able to connect to Verizon while the DNS server information is saved.
  15. Review the updated Network (Home/Office) DNS settings to confirm your new DNS settings have been saved.
  16. Click Apply.
  17. Close the Actiontec MI424WR router setup window.
  18. Restart your computer.
  19. After your computer restarts, open a web browser and enter to test your new DNS settings. The Verizon home page should display.

Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios