Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

High Speed Internet

Creating a new mailbox for your Verizon email in Outlook Express 5 on the Mac®
  1. Open Outlook Express.
  2. From the Tools menu, select Accounts.
  3. Select New to start the Account Setup Assistant. Follow the prompts.
  4. In the Display Name field, type your full name. (This is how your name will appear to email recipients.)
  5. Select Next.
  6. Select I already have an email address that I'd like to use, then type your Verizon Online email address in the Email address field.
  7. Click the Next arrow.
  8. Fill in the server information:
    • Select POP as the server type.
    • Type for the incoming mail server name.
    • Type for the outgoing mail (SMTP) server name.
  9. Select Next:
    • In the Account ID field, type your Verizon Online user name.
    • In the Password field, type your Verizon Online password.
  10. Select Next:
    • In the Outlook Express Account Manager field, type Verizon Online.
    • Click Finish.
    • Select your Verizon Online email account, then click Edit.
  11. Choose the Account Settings tab:
    • Select the Click here for advanced sending options button.
    • Select the SMTP server requires authentication check box.
  12. Verify that Use same settings as incoming mail server is selected.
  13. Click OK.
  14. Select the News tab in the Accounts dialog box, then click New to start the Account Setup Assistant.
  15. In the Organization field, type Verizon Online.
  16. Select Next:
    • In the News (NNTP) server name field, type
    • Verify that My news server requires me to log on is checked.
  17. Select Next:
    • In the Account name field, type Verizon Online news.
    • Select Finish.
    • Click Close to close the Accounts dialog box.
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411