Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle


    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice


    High Speed Internet (DSL)


    Home Phone

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge





Verizon SignIn Alerts

High Speed Internet

Creating a new profile for your Verizon Online email in Netscape® Messenger 4.5 - 4.7 on the Mac®
  1. Open the Netscape Users folder. This folder is usually located on the hard drive, in the System Folder\\Preferences\\Netscape Users folder.
  2. Double-click User Profiles to start the Netscape Profile Manager.
  3. Select New to create a new profile.
  4. Click Next and fill in your account information:
    • In the Name field, enter your name.
    • In the Email Address field, enter your Verizon Online email address, and then click Next.
      The Profile Name defaults to the full name you entered.
    • Verify the destination location of your user file and select Next.
  5. Netscape displays the destination location of your user file. Select Next.
  6. In the Outgoing mail server address field, type
  7. Enter your Verizon Online user name.
  8. In the Incoming mail server address field, type
  9. Select the POP server type, and then select Next.
  10. In the News server address field, type
  11. Select Next.
  12. To create shortcut icons on your Mac desktop, select them from the Shortcut Icons screen, and then select Next.
  13. To import email addresses or bookmarks from other programs, select the Import information from other programs option and click Next.
  14. Click Done.
Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

Support Tools

Watch FiOS


  • Visual 411