Total Mobile Protection FAQs

Total Mobile Protection is a device protection option that provides:

• Coverage for loss, theft and damage (including water damage)
• Coverage for post-warranty defectsTT
  
• Access to Tech Coach experts which can provide answers to your toughest questions about your device and virtually everything it connects to
• When traveling internationally, in many destinations expedited claim fulfillment for replacements. Or for select smartphones, quick reimbursement for cracked-screen repairsTT
• 24/7 claims service, so you won't be without a device for long
• These device protection benefits as well, which are available for select smartphones, subject to parts/inventory availability:
  • Same-day device replacement and setup for select smartphonesTT
  • Unlimited, fast cracked-screen repair for $29/claim as soon as same dayTT
  • Fast battery replacement at a Verizon Authorized Repair FacilityTT

*Battery replacement provided under the Extended Warranty program is available in select locations. Eligibility determined at the point of claim. Check repair eligibility online in My Verizon. In Florida, battery replacement coverage is provided by the insurance program (device replacement deductible and claim limit apply).

There are 3 Total Mobile Protection options:

• Total Mobile Protection, which is for a single line only.
• Total Mobile Protection Multi-Device, which gives you coverage for any 3 eligible lines on your account, and you don't have to choose which lines to cover when you enroll. If you have more than 3 lines, you can also enroll in additional coverage for up to 7 more lines on your account.
• Total Mobile Protection Multi-Device for Business, which gives you flexible coverage for any 3 lines on a business account with 3 to 10 lines. Registered lines reopen after 12 months of no claims, allowing you to register a new line, for added flexibility.
  • 3 lines on a business account, for business accounts with 3 - 10 lines
  • 11 lines on a business account, for business accounts with 11 - 24 lines
  • 25 lines on a business account, for business accounts with 25 – 49 lines

  Registered lines on business accounts reopen after 12 months of no claims, allowing you to register a new line, for added flexibility.

To be eligible for Total Mobile Protection, you must enroll either:

• Within 30 days of one of the following:
  
  
  • Purchase a new device and activate it on a new or existing line
  • Bring your own device that meets the following criteria:
    
    
    • Is fully functioning, without damage (including cracked screens) and free of defects
    • Isn't lost or stolen
    • Is activated on a new line (not an existing line)
• During an open enrollment period. (Open enrollments aren't guaranteed.)

To be eligible for Total Mobile Protection Multi-Device, you must meet the requirements for Total Mobile Protection above, and you must also have 3 – 10 eligible lines on your account.

To be eligible for Total Mobile Protection Multi-Device for Business, you must meet the requirements for Total Mobile Protection above, and you must have a business account with 3 – 49 lines.

You can check your eligibility in My Verizon. If Device Protection is listed under the Get Products tab, you're eligible to enroll.

If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

Note: Prepaid accounts aren't eligible for Total Mobile Protection at this time.

There are 3 Total Mobile Protection options:

• Total Mobile Protection for a single line costs:
  • $15/month for smartphones (tier 1) and watches
  • $12/month for smartphones (tier 2), basic phones and tablets
• Total Mobile Protection Multi-Device costs: $45/month for 3 lines on your account. If you have more than 3 lines, you can enroll in additional coverage for up to 7 more lines for $11/month per line.
• Total Mobile Protection Multi-Device for Business costs:
  • $45/month for accounts with 3 – 10 lines, which lets you file up to 9 shared claims on up to 3 lines on your account in 12 months
  • $129/month for accounts with 11 – 24 lines, which lets you file up to 33 shared claims on up to 11 lines on your account in 12 months
  • $239/month for accounts with 25 – 49 lines, which lets you file up to 75 shared claims on up to 25 lines on your account in 12 months
  
  Plus, for added flexibility, a registered line will reopen after 12 months of no claims, allowing you to register a different line on your business account when you need to file a claim.

Also, if you file a claim for a lost, stolen or damaged device, you'll need to pay a deductible.*

Find the pricing and deductible for your specific device on Asurion's website:

• I have device protection for my device
  
  Note: Click Find Out Now, and enter the requested information for your device and ZIP code.
  
• I don't have device protection for my device yet

*Florida residents are also subject to a deductible for post warranty defects claims.

If your device or account is eligible, you can enroll on the Add-ons and apps page in My Verizon.*

• My Verizon website: Click See all eligible Add-ons. Scroll to Total Mobile Protection, click Get it now and follow the prompts to add Total Mobile Protection.
• My Verizon app: Scroll to the Device Protection section and tap Learn More. Tap Enroll for the lines you want covered. Select Total Mobile Protection, and follow the prompts.
  
  Note: If you want to enroll in Total Mobile Protection Multi-Device, you must select the Account Owner line.
  

Select the device protection you want:

• Total Mobile Protection
• Total Mobile Protection Multi-Device
• Total Mobile Protection Multi-Device for Business

You can file 3 insurance claims in a 12-month period (excluding cracked-screen repair claims) with a device claim maximum of $400 or $2,000 per claim, depending on device type.

Learn about:

• Claims forTotal Mobile Protection Multi-Device
• Claims for Total Mobile Protection Multi-Device for Business

You must meet the device protection eligibility requirements in order to enroll in Total Mobile Protection Multi-Device, even if you currently have coverage on individual lines.

If you have Total Mobile Protection Multi-Device, you can cancel your account coverage anytime. However, you'll only be able to enroll in Total Mobile Protection on individual lines that were registered when you canceled. Lines that weren't registered when you canceled must meet the device protection eligibility requirements in order to enroll in individual coverage.

Note: You can't be enrolled in Total Mobile Protection Multi-Device and any other type of device protection at the same time on any lines that are on a shared plan. Certain limitations and exclusions apply. See full terms and conditions for details.

You can view the Device Protection Terms & Conditions and Tech Coach Terms of Service online.

You can remove Total Mobile Protection from your line at any time from the Add-ons and apps page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly fee.

DO NOT remove Total Mobile Protection if you want to switch to another device protection option. If you do, you'll lose your device protection eligibility. Instead, go to the Add-ons and apps page in My Verizon and enroll in the device protection option you want. You'll then be prompted to remove Total Mobile Protection during the enrollment process.

Note: If you cancel Total Mobile Protection, you won't be eligible te re-enroll in Total Mobile Protection or any other device protection option unless you meet the eligibility requirements.

Enrolling in coverage for your account may be better because:

• You can file claims for any line with an eligible device on your wireless account. When you enroll in Total Mobile Protection Multi-Device, you don't need to decide which lines you want to register when you enroll. You’ll register your lines as you file claims. This is different than Total Mobile Protection single line coverage, which only provides coverage for that enrolled line.
• You get Tech Coach expert support for all the devices on your wireless account. For example, if you have 5 lines on your wireless account, each of those 5 lines will have access to Tech Coach expert support, no matter how many lines have been registered. If you enroll in Total Mobile Protection single line coverage, only that line will have access to Tech Coach support.
• You can share claims across your registered lines. With Total Mobile Protection Multi-Device, you get 9 shared claims (not counting screen repair claims, which are unlimited) that you can use across any of your registered lines. For example, if you need to file 9 claims on the same registered line, you can.

Being “covered” with Total Mobile Protection Multi-Device means you have the flexibility to choose the eligible lines you want to register at the time you file a claim. When you enroll in Total Mobile Protection Multi-Device, all of your 3-10 lines with eligible devices are covered, meaning they’re eligible for repair or replacement if a covered incident happens. 

You can choose which lines you register at the time you file a claim from any of the lines with eligible devices. However, you can only register up to 3 lines. When you file a claim on a line, that line becomes permanently registered on your account. 

Again, you don’t need to decide which of your lines you want to register until you need to file a claim. For example, if you’ve registered one line, you have two registrations left – and you can choose which of your remaining lines that aren’t registered to use them on. If you need to register more than 3 lines, you can add Additional Coverage to register up to 7 more lines for a total of 10 registered lines.

It means you’ve filed and completed a claim for that line, and that line will be permanently covered and registered until you remove that line from your wireless account. 

Once you file and complete a claim on a line, that line becomes registered in the program. Once a line is registered, it remains permanently registered until that line is no longer on your wireless account. 

Now that you have one line registered, you still have the ability to file claims on 2 other lines. As you file subsequent claims for other lines on your wireless account, those lines will then also become permanently registered in Total Mobile Protection Multi-Device until all 3 registrations are filled.  

If you’d like to register and cover more than 3 lines, you can enroll in Additional Coverage for up to 7 more lines.

You can file up to 9 claims (not counting cracked screen repair claims, which are unlimited) in a 12-month period, across your 3 registered lines.

If you would like to register more than 3 lines, you can enroll in Additional Coverage. For each line of Additional Coverage added, you’ll get the ability to register one more line and 3 more claims to share across your registered lines.

For example, if you have Total Mobile Protection Multi-Device and enroll in Additional Coverage for 2 additional lines, you’ll have 5 total registrations available for your wireless account, and you can file up to 15 shared claims across all covered lines in a 12-month period.

Cracked screen repair claims are unlimited and don't count against this limit. However, approved cracked screen repair claims will only be available for lines with eligible devices permanently registered in Total Mobile Protection Multi-Device.

You can enroll in Additional Coverage for $11/month per line, which can be used for any eligible line not already registered on your wireless account. You can enroll in Additional Coverage up to 7 times (covering a maximum of 10 lines). Each new covered line will add another 3 available claims to your shared claims.

You can enroll in Additional Coverage within 30 days of adding a new line to your wireless account, upgrading a device on an existing line, or within 30 days of registering a line. 

Yes, the maximum number of eligible lines on your account that you can register is 10. This can be done by enrolling in Total Mobile Protection Multi-Device and adding 7 lines of Additional Coverage for $11/month per line. 

Once you file a claim on a line, that line will be permanently registered in Total Mobile Protection Multi-Device and can’t be removed from Total Mobile Protection Multi-Device until the line is removed from the wireless account.

If you have lines that aren’t registered with Total Mobile Protection Multi-Device, removing Additional Coverage will remove the availability to register those lines, and you’ll lose 3 claims from your shared claims.

If all your available lines are registered, the last registered line will be canceled from Total Mobile Protection Multi-Device, and you'll lose 3 claims from your shared claims.

Enrolling in Total Mobile Protection Multi-Device provides you flexible coverage. If you have 4 lines with eligible devices covered on your wireless account, you don’t need to pick which of those 4 lines you want to register until an incident happens. As you file claims, you’ll register your lines.  

If you’d like to register more than 3 lines, you can enroll in Additional Coverage within 30 days of one of the following:

• Adding a new line with an eligible device to your wireless account
• Upgrading a device on an existing line
• Registering a line in Total Mobile Protection Multi-Device

Total Mobile Protection Multi-Device covers loss, theft, damage and post-warranty defects. Physical damage coverage includes cracked screens and water damage.  

After one of these incidents, you have 90 days to file a claim.

Go to our File a Claim FAQs for information on how to file and track a claim. 

You don’t have coverage for your other lines unless you’ve enrolled in Additional Coverage. 

Because you’ve filed claims for 3 lines, you’ve registered every line allowed with Total Mobile Protection Multi-Device. For your remaining 2 lines, you can enroll in Additional Coverage for $11/month per line. Each line of Additional Coverage gives you the ability to register one more line and gives you 3 more claims to share across your registered lines.  

Note: You can only enroll in Additional Coverage within 30 days of adding a new line to your wireless account, upgrading a device on an existing line, or registering a line with Total Mobile Protection Multi-Device.

Yes, with Total Mobile Protection Multi-Device, you have 9 claims (not counting cracked screen repair claims, which are unlimited) per 12-month period to share across your registered lines. If you need to, you can use all 9 claims for one line.  

For all the coverage and support you get with Total Mobile Protection Multi-Device, including your 3 registrations and 9 shared claims per 12-month period, you pay $45/month.

Each line of Additional Coverage is $11/month per line.

Enrolling in coverage for your account with 3 - 10 lines with eligible devices may be better than enrolling in coverage for individual lines because:

• You can file a claim for any eligible line on your account. You don't need to select which lines you want covered until you file a claim. Once you file a claim, that line is registered in the program. You'll still have your remaining coverage slots available, which you can use for any other eligible line on your account. Plus, a registered line will reopen after 12 months of no claims on that line, allowing you to register a different line when you need to file a claim.
• You get Tech Coach support for all devices on your account. If you enroll in for Total Mobile Protection for a single device, you'll only have Tech Coach support for that device.
• You have a pool of shared claims to use. If you cover your lines individually, you get 3 claims per line in 12 months, and those claims can only be used for that line. With Total Mobile Protection Multi-Device for Business, you get a pool of shared claims that you can use across any of your registered lines. For example, if you need to file 9 claims on the same line, you can.

If you file and complete a claim on a line, that line is registered in Total Mobile Protection Multi-Device for Business, and it will take up one of your available coverage slots.

After filing and completing your first claim, you'll still have the rest of your remaining coverage slots available. These coverage slots remain open until you file a claim for a device on another line on your account. Then that line will fill the second coverage slot on your account.

After 12 months of no claims being filed on a line, that line will no longer be registered and the coverage slot will reopen.

The number of claims you may file depends on the number of eligible lines you have on your business account:

• If you have 3 – 10 eligible lines on your account, you can file 9 shared claims in a 12-month period.
• If you have 11 – 24 eligible lines on your account, you can file 33 shared claims in a 12-month period.
• If you have 25 – 49 eligible lines on your account, you can file 75 shared claims in a 12-month period. 

Your claims are flexible and can be used on any registered line. If you want to use all your claims on a single line, you can.

Note: Cracked screen repairs are unlimited and don't count against your claim limit.

Each of your coverage slots will reopen after 12 months of no claims on that line. Once a coverage slot reopens, you can file a claim for another eligible device on your account, and that line will fill the open coverage slot.

Once you file a claim on a line, that line will be registered in Total Mobile Protection Multi-Device for Business and will take up one of your coverage slots. A registered line will reopen after 12 months without a claim on that line, providing the flexibility to register a new line if you need to.