Total Mobile Protection FAQs

Total Mobile Protection is a device protection option that provides:

• Coverage for loss, theft and damage (including water damage)
• Coverage for post-warranty defectsTT
  
• Access to US-based Tech Coach experts which can provide answers to your toughest questions about your device and virtually everything it connects to
• When traveling internationally, in many destinations expedited claim fulfillment for replacements. Or for select smartphones, quick reimbursement for cracked-screen repairsTT
• 24/7 claims service, so you won't be without a device for long
• These device protection benefits as well, which are available for select smartphones, subject to parts availability:
  • Same-day device replacement and setup (for select smartphones)TT
  • Unlimited, fast cracked-screen repair for $29/claim as soon as same dayTT
  • Battery replacement at a Verizon Authorized Repair FacilityTT

There are 3 Total Mobile Protection options:

• Total Mobile Protection, which is for a single line only.
• Total Mobile Protection Multi-Device, which gives you coverage for any 3 eligible lines on your account, and you don't have to choose which lines to cover when you enroll. If you have more than 3 lines, you can also enroll in additional coverage for up to 7 more lines on your account.
• Total Mobile Protection Multi-Device for Business, which gives you flexible coverage for any 3 lines on a business account with 3 to 10 lines. Registered lines reopen after 12 months of no claims, allowing you to register a new line, for added flexibility.
  • 3 lines on a business account, for business accounts with 3 - 10 lines
  • 11 lines on a business account, for business accounts with 11 - 24 lines
  • 25 lines on a business account, for business accounts with 25 – 49 lines

  Registered lines on business accounts reopen after 12 months of no claims, allowing you to register a new line, for added flexibility.

To be eligible for Total Mobile Protection, you must enroll either:

• Within 30 days of one of the following:
  
  
  • Purchase a new device and activate it on a new or existing line
  • Bring your own device that meets the following criteria:
    
    
    • Is fully functioning, without damage (including cracked screens) and free of defects
    • Isn't lost or stolen
    • Is activated on a new line (not an existing line)
• During an open enrollment period. (Open enrollments aren't guaranteed.)

To be eligible for Total Mobile Protection Multi-Device, you must meet the requirements for Total Mobile Protection above, and you must also have 3 – 10 eligible lines on your account.

To be eligible for Total Mobile Protection Multi-Device for Business, you must meet the requirements for Total Mobile Protection above, and you must have a business account with 3 – 49 lines.

You can check your eligibility in My Verizon. If Device Protection is listed under the Get Products tab, you're eligible to enroll.

If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

Note: Prepaid accounts aren't eligible for Total Mobile Protection at this time.

There are 3 Total Mobile Protection options:

• Total Mobile Protection for a single line costs:
  • $15/month for smartphones (tier 1) and watches
  • $12/month for smartphones (tier 2), basic phones and tablets
• Total Mobile Protection Multi-Device costs: $45/month for 3 lines on your account. If you have more than 3 lines, you can enroll in additional coverage for up to 7 more lines for $11/month per line.
• Total Mobile Protection Multi-Device for Business costs:
  • $45/month for accounts with 3 – 10 lines, which lets you file up to 9 shared claims on up to 3 lines on your account in 12 months
  • $129/month for accounts with 11 – 24 lines, which lets you file up to 33 shared claims on up to 11 lines on your account in 12 months
  • $239/month for accounts with 25 – 49 lines, which lets you file up to 75 shared claims on up to 25 lines on your account in 12 months
  
  Plus, for added flexibility, a registered line will reopen after 12 months of no claims, allowing you to register a different line on your business account when you need to file a claim.

Also, if you file a claim for a lost, stolen or damaged device, you'll need to pay a deductible.*

Find the pricing and deductible for your specific device on Asurion's website:

• I have device protection for my device
  
  Note: Click Find Out Now, and enter the requested information for your device and ZIP code.
  
• I don't have device protection for my device yet

*Florida residents are also subject to a deductible for post warranty defects claims.

If your device or account is eligible, you can enroll in Total Mobile Protection through My Verizon.*

• My Verizon website: Go to the Add-ons and apps page in My Verizon. Click View all Add-ons. Scroll to Total Mobile Protection and follow the prompts.
• My Verizon app:
  1. Tap the Menu icon in the top left corner of the screen.
  2. Tap Plans & Devices.
  3. Tap Explore add-ons.
  4. Tap Essentials.
  5. Scroll to the Device Protection section and tap Learn More.
  6. Tap Enroll for the lines you want covered.
     
     Note: If you want to enroll in Total Mobile Protection Multi-Device, you must select the Account Owner line.
     
  7. Select the device protection you want:
     • Total Mobile Protection
     • Total Mobile Protection Multi-Device
     • Total Mobile Protection Multi-Device for Business
  8. Tap Next.

You've successfully added Total Mobile Protection to your line or account.

You can file 3 insurance claims in a 12-month period (excluding cracked-screen repair claims) with a device claim maximum of $400 or $2,000 per claim, depending on device type.

Learn about:

• Claims forTotal Mobile Protection Multi-Device
• Claims for Total Mobile Protection Multi-Device for Business

You must meet the device protection eligibility requirements in order to enroll in Total Mobile Protection Multi-Device, even if you currently have coverage on individual lines.

If you have Total Mobile Protection Multi-Device, you can cancel your account coverage anytime. However, you'll only be able to enroll in Total Mobile Protection on individual lines that were registered when you canceled. Lines that weren't registered when you canceled must meet the device protection eligibility requirements in order to enroll in individual coverage.

Note: You can't be enrolled in Total Mobile Protection Multi-Device and any other type of device protection at the same time on any lines that are on a shared plan. Certain limitations and exclusions apply. See full terms and conditions for details.

You can view the Device Protection Terms & Conditions and Tech Coach Terms of Service online.

You can remove Total Mobile Protection from your line at any time from the Add-ons and apps page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly fee.

DO NOT remove Total Mobile Protection if you want to switch to another device protection option. If you do, you'll lose your device protection eligibility. Instead, go to the Add-ons and apps page in My Verizon and enroll in the device protection option you want. You'll then be prompted to remove Total Mobile Protection during the enrollment process.

Note: If you cancel Total Mobile Protection, you won't be eligible te re-enroll in Total Mobile Protection or any other device protection option unless you meet the eligibility requirements.

Enrolling in coverage for your account may be better than buying coverage for individual lines because:

1. You can file a claim for any eligible line on your account. You don't need to select which lines you want covered until something happens. Once you file a claim on a line, that line is registered in the program. But you'll still have 2 more slots available that you can use for any eligible line on your account.
2. You get US-based Tech Coach support for all devices on your account. If you enroll in Total Mobile Protection for a single device, you'll only have Tech Coach support for that device.
3. You have a pool of shared claims to use. If you cover your lines individually, you get 3 claims per line in 12 months, and those claims can only be used for that line. With Total Mobile Protection Multi-Device for Business, you get a pool of shared claims that you can use across any of your registered lines. For example, if you need to file 9 claims on the same line, you can.

If you file and complete a claim on a line, that line is officially registered in Total Mobile Protection Multi-Device, and it will take up one of your 3 available coverage slots.

You only have to register one line at a time. So after filing and completing your first claim, you'll still have 2 more coverage slots available in case something happens to other eligible devices on your account.

Once a line is registered, it will take one of your line registrations until the line is no longer on your account. If you have more than 3 lines (up to 10) on your account and would like to protect them, you can add coverage for additional lines. Each additional coverage provides 1 coverage slot and 3 more shared claims.

You can file up to 9 claims in a 12-month period, across the 3 coverage slots that you get when you first enroll in Total Mobile Protection Multi-Device.

For each line of additional coverage, you get 3 more claims and one more coverage slot. For example, if you have 5 registration slots for your account, you can have up to 15 claims fulfilled in a 12-month period.

These claims are flexible and can be used on any eligible device on your account (or any registered line if all your registration slots are full). If you want to use all your claims on a single line, you can.

Note: Cracked-screen repairs are unlimited and don't count against your claim limit.

When you first sign up for Total Mobile Protection Multi-Device, you have 3 registration slots that you can use for any of the lines on your account. If you fill all 3 slots, you can enroll in additional coverage for $11/month per line, which can be used for any of the remaining unregistered lines on your account (up to a total of 10 lines). For instance, enrolling in additional coverage, can provide you a total of 4 registration slots, 3 that are filled and 1 that is open.

Each time you fill the last slot on your account, you'll have 30 days to enroll in additional coverage to cover your remaining lines. If you don't add additional coverage within 30 days, any additional lines that you have on your account won't be covered.

Each line of additional coverage you add to your account also gives you 3 more claims that you can use for any registered line on your account. So, if you have 4 registration slots, you have a total of 12 claims that you can use in a 12-month period.

You can have as many registration slots as lines on your account, up to a total of 10 registered lines. If you have 10 lines on your account, you can have up to 10 registration slots with a maximum of 30 claims in a 12-month period.

Once you file a claim on a line, that line will be registered in Total Mobile Protection Multi-Device and will take up one of your registration slots.

The line will only be removed from the program if you deactivate the line on your account.

If you have an open registration slot on your account, the open slot will be canceled.

If all your registration slots are filled, the last slot you filled will be canceled, and the line that filled that slot will no longer be covered.

By removing additional coverage, you'll also lose 3 claims from your pool of shared claims (e.g., if you have 10 unused claims and cancel coverage for 2 additional lines, you'll have 4 shared claims left to use on any of the remaining covered lines).

Enrolling in coverage for your account with 3 - 10 lines with eligible devices may be better than enrolling in coverage for individual lines because:

• You can file a claim for any eligible line on your account. You don't need to select which lines you want covered until you file a claim. Once you file a claim, that line is registered in the program. You'll still have your remaining coverage slots available, which you can use for any other eligible line on your account. Plus, a registered line will reopen after 12 months of no claims on that line, allowing you to register a different line when you need to file a claim.
• You get US-based Tech Coach support for all devices on your account. If you enroll in for Total Mobile Protection for a single device, you'll only have Tech Coach support for that device.
• You have a pool of shared claims to use. If you cover your lines individually, you get 3 claims per line in 12 months, and those claims can only be used for that line. With Total Mobile Protection Multi-Device for Business, you get a pool of shared claims that you can use across any of your registered lines. For example, if you need to file 9 claims on the same line, you can.

If you file and complete a claim on a line, that line is registered in Total Mobile Protection Multi-Device for Business, and it will take up one of your available coverage slots.

After filing and completing your first claim, you'll still have the rest of your remaining coverage slots available. These coverage slots remain open until you file a claim for a device on another line on your account. Then that line will fill the second coverage slot on your account.

After 12 months of no claims being filed on a line, that line will no longer be registered and the coverage slot will reopen.

The number of claims you may file depends on the number of eligible lines you have on your business account:

• If you have 3 – 10 eligible lines on your account, you can file 9 shared claims in a 12-month period.
• If you have 11 – 24 eligible lines on your account, you can file 33 shared claims in a 12-month period.
• If you have 25 – 49 eligible lines on your account, you can file 75 shared claims in a 12-month period. 

Your claims are flexible and can be used on any registered line. If you want to use all your claims on a single line, you can.

Note: Cracked screen repairs are unlimited and don't count against your claim limit.

Each of your coverage slots will reopen after 12 months of no claims on that line. Once a coverage slot reopens, you can file a claim for another eligible device on your account, and that line will fill the open coverage slot.

Once you file a claim on a line, that line will be registered in Total Mobile Protection Multi-Device for Business and will take up one of your coverage slots. A registered line will reopen after 12 months without a claim on that line, providing the flexibility to register a new line if you need to.