Verizon Mobile Protect FAQs

Verizon Mobile Protect consists of Wireless Phone Protection, Verizon Extended Warranty and Mobile Secure. Verizon Mobile Protect includes coverage for loss, theft, damage and post-warranty malfunctions.

Verizon Mobile Protect is perfect for those that want to protect specific lines on their account. Verizon Mobile Protect Multi-Device is a better option for larger accounts (up to 20 lines) to get 3 registrations to share among lines with eligible devices.

Verizon Mobile Protect benefits include:

• Unlimited claims for Verizon Mobile Protect and Verizon Mobile Protect Multi-Device, per registered line.
• $0 deductible cracked glass repairs. Repair of screen and black glass for select smartphones. ¹
• Enjoy Pro On the Go same-day delivery and setup for replacement smartphones and new devices purchased on verizon.com. ²
• $99 damage replacement deductible. Applies to a damaged device that's not eligible for cracked glass repair. ³
  • Look up your device's deductible.
• Battery replacement. Fast replacement at a Verizon-authorized repair facility for select smartphones with post-warranty battery issues. ⁴
• In-person device refresh. Get your device working its best with device optimization. ⁵ Plus screen protectors installed at no extra cost.
• 24/7 Security tech support plus digital security and privacy tools. ⁶
  • Download the included apps:
    • Tech Coach ⁷
    • The Digital Secure app or Verizon Protect app (the new name for the Digital Secure app) in you app store or device.
      
    • Call Filter

Verizon Extended Warranty is a service contract, separate and distinct from any product/service warranty which may be provided by the device manufacturer, and does not extend the term of any such product/service warranty.

Limitations and exclusions apply to the above benefits. Review the applicable brochure and learn Important things to know about device protection.

¹ Available in select locations and subject to inventory, parts, and technician availability and other criteria, which are subject to change at any time. Devices with damage to the screen and back glass are not eligible for repair unless the device is eligible for both cracked screen and back glass repair (if ineligible for repair, damage replacement deductible applies). Visit phoneclaim.com/verizon to check current device eligibility. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts, and may contain original or non-original manufacturer parts, and may void the manufacturer warranty. Repair options may include in-store repair, mail-in repair or at-home repair.
² Available for approved insurance claims for replacement of select smartphones in select locations and subject to claim approval time, inventory and technician availability and other criteria, which are subject to change at any time. Available for new devices purchased on verizon.com, dependent on delivery location, device availability, time of purchase and availability of setup expert.
³ Applies to all damage that is ineligible for cracked glass repair. $99 damage deductible applies unless loss/theft deductible is less than $99 in which case deductible will be the same as loss/theft.
⁴ Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device and the Extended Warranty $49 replacement fee will be waived. Verizon Extended Warranty is not available in Florida or for Florida customers. For Florida customers, the insurance program provides coverage for post-warranty malfunctions (damage deductible applies).
⁵ Appointment is required: availability varies by requested location.
⁶ A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. Compatible smartphone required for call filtering services; features included vary by device. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to manage all settings and access custom controls. OS restrictions apply.
⁷ Tech Coach support can be accessed via the Tech Coach app, by phone or smart speaker. Select features may also be accessed on tablets and computers.

To qualify for Verizon Mobile Protect (single or multi-device) you must enroll within 30 days or, or, during one of these events:

• Purchase a new device and activate it on a new line.
• Upgrade to a new device on an existing active line.
• Bring your own device* and activate it on a new line of service, provided it meets the following criteria and your device is eligible for device protection.
  • Device is compatible with the Verizon network.
    
  • Device is fully functioning, without damage (including cracked glass/screens) and free of defects/malfunctions.
  • Device isn't lost or stolen.
  • Device isn't going to be activated on an existing line.

You can check your eligibility in My Verizon. You're eligible to enroll a line in any device protection option listed under Protection and Security.

Good to know:

• For Florida customers, coverage for post-warranty malfunctions is provided by Wireless Phone Protection (insurance). Damage replacement deductible and claim limit apply.
• Prepaid accounts aren't eligible for Verizon Mobile Protect.

*Certain BYOD or devices purchased from Verizon may not be eligible for device protection.

The monthly charge for device protection depends on which of these options you select and the number of lines with eligible devices on your account:

• Verizon Mobile Protect (single device coverage):
  • $16 or $19/month depending on device
• Verizon Mobile Protect Multi-Device*:
  • $60/month per account for 4-20 lines (3 registrations)
  • $57/month per account for 3 lines (3 registrations)
  • $38/month per account for 2 lines (2 registrations)

All applicable taxes and surcharges extra.

Note: In addition to the monthly charge, you pay a deductible for each claim you file. Deductibles vary by device. Check Asurion's website, our brochure or visit www.phoneclaim.com/verizon to learn more.

*In all cases, number of lines refers to lines with eligible devices. Registrations automatically reset after 12 months claim-free.

Here are the claim limits for Verizon Mobile Protect:

• Unlimited number of claims (including cracked glass repair claims) per 12-month period. For Verizon Mobile Protect Multi-Device, unlimited per registered line.
• Unlimited number of claims (for Verizon Mobile Protect Multi-Device, per registered line per 12-month period.
• Maximum device value $3,000 per occurrence.

If your device or account is eligible, you can enroll in Verizon Mobile Protect (or another device protection option) on the Services & perks page in My Verizon. You can also enroll at a Verizon store.

Yes. You can choose a different device protection option, or no device protection at all, for each line with an eligible device on your Verizon account. However:

• You can't have the same line enrolled in two 2 different device protection options.
• If you have Verizon Mobile Protect Multi-Device on your account, no individual line can be enrolled in one of our single device protection options.

You can remove Verizon Mobile Protect from your account at any time from the Services & perks page in My Verizon or you can call or visit a store. You'll receive a prorated refund of your monthly charge.

Important: If you have Verizon Mobile Protect on a line and want to switch to another device protection option, enroll in the new option first. Don't remove Verizon Mobile Protect until you're prompted to do so during the enrollment process.

It could be the case that your device doesn't meet the criteria to get the other option. Be sure to check that the device is eligible before canceling the existing protection.

See our device protection comparison chart for other device protection options.