Verizon Mobile Protect FAQs

Verizon Mobile Protect provides coverage for loss, theft, damage and post-warranty malfunctions.

Plus, these key benefits are available:

• Same-day delivery and setup for replacement smartphones TT and when you buy a new device TT on verizon.com.
• Unlimited cracked screen repair for select smartphones for only $29 each time you need it. TT
• Battery replacement for select smartphones at a Verizon-authorized repair facility. TT
• 24/7 Tech Coach expert support to help optimize your device and connect it to virtually anything else – now available from select smart home speakers.
• 24/7 Security Advisor experts TT to optimize your digital security and privacy tools TT and help resolve security vulnerabilities that can impact your personal identity and online privacy.
• Digital security and privacy tools provide ID theft monitoring, secure Wi-Fi, and screening and blocking of robocalls. TT Download the Digital Secure and Call Filter apps.
• Unlimited device refresh includes deep cleanings and diagnostics to optimize speed, performance and battery life. TT

Note: Verizon Mobile Protect consists of Wireless Phone Protection, Verizon Extended Warranty and Mobile Secure (each available separately).

For detailed information on device protection options, please view our brochures.

To be eligible for Verizon Mobile Protect, you must enroll within 30 days of one of the following events:

• Purchase or upgrade to a new device and activate it on a new or existing line
• Bring your own eligible device* that meets the following criteria:
  • Is fully functioning, without damage (including liquid or cracked screens) and free of defects/malfunctions
  • Isn't lost or stolen
  • Is activated on a new line (not an existing line)

To be eligible for Verizon Mobile Protect Multi-Device, you must meet the requirements for Verizon Mobile Protect above, and your account must have at least 3 but not more than 10 lines with eligible devices.

You can check your eligibility in My Verizon. You're eligible to enroll in any Device Protection option listed under Protection and Security.

If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

*BYOD may be eligible for device protection. Eligibility determined at the point of sale.

The monthly cost is:

• Verizon Mobile Protect (single device coverage):
  • Tier 1 smartphones and watches - $17/month
  • Tier 2 smartphones and watches, tablets and basic phones - $14/month
• Verizon Mobile Protect Multi-Device: $50/month per account
  
  Note: With Verizon Mobile Protect Multi-Device, 3 registered lines share 9 claims in 12 months, excluding cracked screen repair claims, which are unlimited. If you have more than 3 lines with eligible devices, you can purchase Additional Coverage for $11.40/month for each additional line you need covered (up to 7 max). After 12 months claim-free on a line, that registration will automatically re-open and be available to be used with another line on the account.

You'll also need to pay a deductible if you file a claim for loss, theft, or damage on an enrolled line (single line Verizon Mobile Protect) or if you have Verizon Mobile Protect Mult-Device, on a registered line. Deductibles vary by device. You can find deductibles for your specific device and more information about your device model tier on Asurion's website.

If your device or account is eligible, you can enroll on the Add-ons and apps page in My Verizon or at a Verizon store.

• My Verizon website: Click See all eligible Add-ons. Scroll to Verizon Mobile Protect, click Get it now, and follow the prompts.
• My Verizon app: Scroll to the Device Protection section and tap Learn More. Tap Enroll for the lines you want covered. Select Verizon Mobile Protect and follow the prompts.
  
  Note: If you want to enroll in Verizon Mobile Protect Multi-Device, you must select the Account Owner line.

Yes, you can have different line level device protection options on each line with an eligible device on your account. For example, you can have your smartphone enrolled in Verizon Mobile Protect and your tablet enrolled in Total Equipment Coverage.* However, you can't have the same line enrolled in two different device protection options.

If you have Verizon Mobile Protect Multi-Device on your account, you cannot have any line level device protection option.

*Total Equipment Coverage and Extended Warranty are not available in Florida or for Florida customers.

You can find additional important information about Verizon Mobile Protect on our website or at a Verizon store.

All device protection options continue to renew each month until canceled, and are billed directly to your mobile account. You can cancel your device protection option at any time and receive a prorated refund of your monthly charge.

You can remove Verizon Mobile Protect from your account at any time from the Add-ons and apps page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly charge.

DO NOT remove Verizon Mobile Protect if you want to switch to another device protection option. If you do, you may lose your device protection eligibility. Instead, go to the Add-ons and apps page in My Verizon and enroll in the device protection option you want. You'll be prompted to remove Verizon Mobile Protect during the enrollment process.

Note: If you cancel Verizon Mobile Protect, your current device won't be eligible for Verizon Mobile Protect or any other device protection option unless it meets the eligibility requirements.

Yes, refer to our device protection comparison chart for options.

New device same-day delivery and setup is available in select locations and for select devices, which are subject to change at any time. Availability of delivery and setup applies only to new devices purchased on verizon.com if presented at the time of device purchase and is contingent on certain criteria, including device purchase time, inventory, customer location and technician availability. This benefit is offered through Mobile Secure. Verizon Mobile Protect Multi-Device and Verizon Mobile Protect include Mobile Secure.

The Extended Warranty fee is $49. Replacement fee applicability determined at point of claim based on device type, if you have Extended Warranty standalone or Extended Warranty included in your device protection option such as Verizon Mobile Protect and Total Equipment Coverage. Only select smartphones are eligible for Extended Warranty device repairs. If your device is not eligible for Extended Warranty repair you will not be charged the replacement fee.

The unlimited device refresh benefit with Verizon Mobile Protect lets you enjoy longer device life. Get deep cleanings and unlimited diagnostics to optimize speed, performance and battery life, as many times as you need it.

You can run diagnostics on your device on Asurion’s website at any time. Those diagnostics will help optimize the speed, performance and battery life of your device.

You can take advantage of your device deep cleanings at select locations which are subject to change. We have more than 700+ locations available. No appointments are needed. Limitations and exclusions apply.

Customers can also access device refreshes via the Tech Coach app.

If your device is eligible for deep cleaning, you can take it to one of the more than 700+ locations. Deep cleaning will typically take up to 3-4 hours. In some scenarios, your device may have to stay overnight.

Verizon Mobile Protect includes Mobile Secure, which provides these digital security and privacy tools. You need to download the Digital Secure and Call Filter apps to get the full benefits:

• ID theft monitoring
• Secure Wi-Fi
• Screening and blocking of robocalls
• 24/7 access to Security Advisor experts - Experts optimize your digital security and privacy tools and help resolve security vulnerabilities that can impact your personal identity and online privacy.

Download the apps from the Apple® App Store® or Google Play™ Store:

• Digital Secure – 24/7 access to Security Advisor experts, ID theft monitoring and secure Wi-Fi
• Call Filter – Block robocalls

With Verizon Mobile Protect, you have live, on-demand access to Tech Coach experts, who can help you optimize your device and connect it to virtually anything else.

Plus, Tech Coach experts are available from your eligible smart home speaker, making it easy to search the web or message with an expert when you don't have your smartphone on hand.

Download the Tech Coach app from the Apple App Store or Google Play Store to learn more.

Go to our 24/7 Tech Coach expert support FAQs for more information on downloading and using the Tech Coach app.

Verizon Mobile Protect protects devices used on a single enrolled line.

Verizon Mobile Protect Multi-Device provides flexible coverage for larger accounts (up to 10 lines with eligible devices). Your account gets 3 registrations to share.

Here's how coverage works with Verizon Mobile Protect Multi-Device:

• You can file a claim for an eligible device used on any line on your account (provided that you have an open registration). You don't need to select which lines you want covered until something happens. Once you file a claim on a line, that line is registered on your account. You'll still have 2 more registrations available that you can use for any other eligible device active on another line on your account.
  
  If you register 3 lines for coverage and have other lines on your account that you want to protect, you can add Additional Coverage for up to 7 additional lines, for just $11.40/month per line. Each Additional Coverage gives you 1 more registration and 3 more shared claims.
• You have a pool of shared claims to use across any registered line. If you enroll your line in line level Verizon Mobile Protect, you get 3 claims in 12 months, and those claims can only be used for that enrolled line. With Verizon Mobile Protect Multi-Device, you get 9 pooled claims to use across all 3 registered lines within a 12-month period. If you want to file 9 claims on the same line within that 12-month period, you can.
• After 12 months claim-free on a line, that registration will automatically reopen and be available to be used with another line on the account.
• You get 24/7 technical support, digital security and privacy tools, spam call filtering and public Wi-Fi security for all lines on your account. If you enroll in Verizon Mobile Protect at the line level, you'll have those features for only the enrolled line.

When you file a claim on an eligible device in use on one of the lines on your account, you register that line for a 12-month period. You can file up to 9 claims on any registered line, or use those claims across 3 registered lines on your account over that 12-month period.

Line registrations for Verizon Mobile Protect Multi-Device aren't permanent. Once you file a claim on a line, that line is registered for a 12-month period. Line registrations will automatically reopen after 12 months of being claim-free on that line.

Enrolling in Verizon Mobile Protect Multi-Device provides you flexible coverage. If you have 4 lines with eligible devices on your account, you don't need to pick which of those 4 lines you want to register for coverage until an incident happens. When you file a claim, the line is then registered for coverage.

If you have an account with more than 3 lines with eligible devices, you can enroll in Additional Coverage (up to 7 lines max) and get one more registration which will allow 3 more claims every 12 months for a low monthly fee per line.

Once you file a claim on a line, that line will be registered in Verizon Mobile Protect Multi-Device for a 12-month period. It can't be removed from Verizon Mobile Protect Multi-Device unless the line is removed from your account.

Note: Line registrations will automatically reopen after 12 months of being claim-free on that line.

If you have registered 3 lines on your account and want to cover additional lines on your account (up to 7 more lines with eligible devices), you can enroll in Additional Coverage in My Verizon. You must enroll within 30 days from registering the 3rd line for coverage.

Each line enrolled in Additional Coverage will give you one more registration and 3 shared claims that can be used across any registered lines on the account.

You can add Additional Coverage on up to 7 more lines with eligible devices on your account.

If you have more than 3 lines on your account that aren't registered in Verizon Mobile Protect Multi-Device, removing Additional Coverage will remove the availability to register those additional lines, should you use all 3 of your registrations during a 12-month period.

For example, if you added one line of Additional Coverage, and have 4 lines registered for coverage and later removed Additional Coverage, the last registered line will be canceled from Verizon Mobile Protect Multi-Device, and you'll lose 3 claims from your pooled claims.

You can file up to 9 claims in a 12-month period (excluding approved cracked screen repair claims, which are unlimited), across your 3 registered lines with a device claim maximum of $400 or $3,000, depending on device.

If you have registered 3 lines on your account and want to cover additional lines on your account (up to 7 more lines with eligible devices), you can enroll in Additional Coverage in My Verizon. You must enroll within 30 days from registering the third line for coverage.

Each line enrolled in Additional Coverage will give you one more registration and 3 shared claims that can be used across any registered lines on the account.

With Multi-Device coverage, you can use your 9 claims on 1 registered line if you choose. However, you’ll need to wait 12 months from the last filed claim to file another claim (excluding cracked screen claims) or register another line. Enrolling in Additional Coverage after you file the 9th claim will provide you another registration to be used on a different line and give you 3 more claims to share across your registered lines.