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Insurance and device protection - Support Overview

Device protection can help you replace your device if it's ever lost, stolen, damaged or defective after the manufacturer warranty expires. Certain device protection options also include repair, security and privacy features, 24/7 tech support and more.

Below you'll find information about each device protection option and how to get the most value out of any level of coverage you may have.


COVID-19 Update: New York and New Jersey device protection customers have been sent notices with information on financial hardship due to COVID-19.



For more information on how Verizon is responding to the pandemic, visit our COVID-19 FAQ page.

Filter all topics below.


Claims / Device replacement

Learn how to file a claim for a malfunctioning device that is covered by Verizon Home Device Protect.
Learn how to file an insurance claim for replacement or repair of a damaged, lost or defective device. Track status of a claim on the Asurion website.
Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

Comparison

Compare what's included with each Verizon insurance option available for your mobile device. See current pricing, coverage features & deductibles.
New York customers: Compare what's included with each Verizon insurance option available for your mobile device. See pricing, coverage features and deductibles.

Protection Options

Learn about the warranty for Verizon-branded screen protectors manufactured by BodyGuardz. Get help with replacing your screen protector as needed.
Find out how to extend the manufacturer's warranty and get a replacement if a device has an electrical or mechanical defect. Learn how to check for coverage eligibility.
Smart Home Support provides technical support and extended warranties on electronic and smart products in your home. It is no longer available for new sign ups.
Get insurance coverage for a device that is lost, stolen, damaged and get an extended warranty to cover defects. Find out about Asurion pricing and deductibles.
Get insurance coverage for lost, stolen and broken devices and post-warranty defects. Real-time technical support is also included through Tech Coach.
Learn about Verizon Home Device Protect, which provides protection for eligible home tech and offers premium tech support with digital security features.
Learn about this device protection option that includes insurance coverage for repair and replacement of devices, digital security, tech support and more.
Verizon Protect provides coverage for repair and replacement of devices, VPN secured wi-fi, privacy from spam and robocalls, fraud protection and tech support.
Get insurance coverage for replacement or repair of a device that is lost, stolen or damaged. Find out about Asurion pricing and deductibles.