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Insurance and device protection - Support Overview

Find out what to do if one of your devices is lost, stolen, damaged or malfunctions after the manufacturer's warranty expires. If you've got device protection through Verizon, learn how to file a claim.


COVID-19 Update: New York and New Jersey device protection customers have been sent notices with information on financial hardship due to COVID-19.

Has your device been activated for more than 30 days? From 8/21/23 - 10/19/23, you can enroll your device in Verizon Mobile Protect or any of our protection options if the device is:

  • Fully functioning
  • Without damage (including cracked screens)
  • Free of defects

Filter all topics below.

Claims / Device replacement

Filing a Verizon insurance device or phone claim is easy! These FAQs explain the different ways of how to file a claim at Verizon & track Asurion phone claim status.
Learn how to file a claim for a malfunctioning device that is covered by Verizon Home Device Protect.
Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.


Compare device protection options that may be available for your eligible mobile devices.

Protection Options

Learn about the warranty for Verizon-branded screen protectors manufactured by BodyGuardz. Get help with replacing your screen protector as needed.
Find out how to extend the manufacturer's warranty and get a replacement if a device has an electrical or mechanical defect. Learn how to check for coverage eligibility.
Smart Home Support provides technical support and extended warranties on electronic and smart products in your home. It is no longer available for new sign ups.
Get insurance coverage for a device that is lost, stolen, damaged and get an extended warranty to cover defects. Find out about Asurion pricing and deductibles.
Learn about Verizon Home Device Protect, which provides protection for eligible home tech and offers premium tech support with digital security features.
Learn about this device protection option that includes insurance coverage for repair and replacement of devices, digital security, tech support and more.
Get insurance coverage for replacement or repair of a device that is lost, stolen or damaged. Find out about Asurion pricing and deductibles.