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Insurance and device protection - Support Overview

Device protection can help you replace your device if it's ever lost, stolen, damaged or defective after the manufacturer warranty expires. With Verizon Protect (our best value), you can also get cracked-screen repair for select smartphones, subject to parts availability, and Tech Coach support for almost anything that your device connects to.

Below you'll find information about each device protection program and how to get the most value out of any level of coverage you may have.

COVID-19 Update: New York and New Jersey device protection customers have been sent notices with information on financial hardship due to COVID-19.

For more information on how Verizon is responding to the pandemic, visit our COVID-19 FAQ page.

Filter all topics below.

Claims / Device replacement

Learn how to file a claim for a malfunctioning device that is covered by Verizon Protect Home.
Learn how to file an insurance claim for replacement or repair of a damaged, lost or defective device. Track status of a claim on the Asurion website.
Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.


Compare what's included with each Verizon insurance option available for your mobile device. See current pricing, coverage features & deductibles.

Protection Options

Find out how to extend the manufacturer's warranty and get a replacement if a device has an electrical or mechanical defect. Learn how to check for coverage eligibility.
Learn how Smart Home Support provides technical assistance and repairs for your home electronic products that don’t have a line on your Verizon Wireless account. Use Verizon Tech Coach to get expert support for your household Wi-Fi devices.
Get insurance coverage for a device that is lost, stolen, damaged and get an extended warranty to cover defects. Find out about Asurion pricing and deductibles.
Get insurance coverage for lost, stolen and broken devices and post-warranty defects. Real-time technical support is also included through Tech Coach.
Verizon Protect provides coverage for repair and replacement of devices, VPN secured wi-fi, privacy from spam and robocalls, fraud protection and tech support.
Learn about Verizon Protect Home, which provides protection for eligible home tech and offers premium tech support with digital security features.
Get insurance coverage for replacement or repair of a device that is lost, stolen or damaged. Find out about Asurion pricing and deductibles.