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Insurance and device protection - Support Overview
Find out what to do if one of your devices is lost, stolen, damaged or malfunctions after the manufacturer's warranty expires. If you've got device protection through Verizon, learn how to file a claim.
COVID-19 Update: New York and New Jersey device protection customers have been sent notices with information on financial hardship due to COVID-19.
Has your device been activated for more than 30 days? From 8/21/23 - 10/19/23, you can enroll your device in Verizon Mobile Protect or any of our protection options if the device is:
- Fully functioning
- Without damage (including cracked screens)
- Free of defects
Filter all topics below.
- About device protection
Claims / Device replacement
File a Verizon insurance claim FAQs
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File a claim with Verizon Home Device Protect
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Lost or stolen phone FAQs - Report unauthorized charges | Verizon
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Comparison
Comparison Chart: Device Protection | Insurance
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Protection Options
BodyGuardz Screen Protector Replacement and Warranty FAQs
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Extended Warranty - Defective Device Protection FAQs
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Smart Home Support FAQs
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Total Equipment Coverage FAQs - Device protection & extended warranty
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Verizon Home Device Protect FAQs
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Verizon Mobile Protect FAQs
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Wireless Phone Protection FAQs | Verizon
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