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Insurance and device protection - Support Overview
Device protection can help you replace your device if it's ever lost, stolen, damaged or malfunctions after the manufacturer warranty expires. Certain device protection options also include digital security and privacy features, 24/7 tech support and more.
Below you'll find information about each device protection option and how to get the most value from any coverage you may have.
COVID-19 Update: New York and New Jersey device protection customers have been sent notices with information on financial hardship due to COVID-19.
For more information on how Verizon is responding to the pandemic, visit our COVID-19 FAQ page.
Has your device been activated for more than 30 days? From 2/13/23 - 4/13/23, you can enroll your device in Verizon Mobile Protect or any of our protection options if the device is:
- Fully functioning
- Without damage (including cracked screens)
- Free of defects
Filter all topics below.
- About device protection
Claims / Device replacement
File a Verizon insurance claim FAQs
File a claim with Verizon Home Device Protect
Lost or stolen phone FAQs - Report unauthorized charges | Verizon
Device Protection | Insurance Comparison
BodyGuardz Screen Protector Replacement and Warranty FAQs
Extended Warranty - Defective Device Protection FAQs
Smart Home Support FAQs
Total Equipment Coverage FAQs - Device protection & extended warranty
Total Mobile Protection FAQs | Verizon
Verizon Home Device Protect FAQs
Verizon Mobile Protect FAQs
Verizon Protect FAQs – Device insurance & fraud protection
Wireless Phone Protection FAQs | Verizon