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Verizon Ellipsis® 10 HD - Support Overview

Find support and online tools for your Ellipsis 10 HD.
Ellipsis 10 HD User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Ellipsis 10 HD
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Ellipsis 10 HD - Activate / Set Up Device

Here's how to set up and activate your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Add a User Account

Here's how to add a user profile so multiple people can use your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Add an Existing Google Account

Here's how to add an existing Google account on your Ellipsis 10 HD

Verizon Ellipsis 10 HD - Adjust Account Sync Settings

Here's how to view sync settings on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Create a New Google Account

Here's how to create a new Gmail account on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Edit / Remove a User Account

Here's how to modify or delete a user account on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Sign In / Out

Here's how to sign in/out of additional user accounts set up on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Ellipsis 10 HD on or off.

Verizon Ellipsis 10 HD User Guide (PDF)

This Verizon Ellipsis 10 HD User Guide can help you get the most out of your device, like first time use, connecting to your device, settings, battery management, and advanced use.

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Ellipsis 10 HD - Move Files from Internal Storage to SD / Memory Card

Here's how to transfer files from your Ellipsis 10 HD tablet to a memory card.

Verizon Ellipsis 10 HD - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Ellipsis 10 HD tablet and a computer.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Verizon Ellipsis 10 HD - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - View Battery Info

Here's info on the battery specs (e.g., use time, standby time, etc.) for your Ellipsis 10 HD.

Bluetooth

Verizon Ellipsis 10 HD - Send Contact via Bluetooth

Here's how to send a contact using Bluetooth on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Ellipsis 10 HD tablet on or off and make it visible to other devices for pairing.

Verizon Ellipsis 10 HD - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Verizon Ellipsis 10 HD tablet on or off.

Camera, Photos & Videos

Verizon Ellipsis 10 HD - Common Camera Settings

Here's info on common camera settings, (e.g., flash, timer, etc.) for your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Ellipsis 10 HD tablet and a computer.

Verizon Ellipsis 10 HD - View Pictures / Videos

Here's how to view your photos on your Ellipsis 10 HD.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Verizon Ellipsis 10 HD - Delete a Contact

Here's how to delete a contact on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Edit a Contact

Here's how to edit a contact on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Add a Contact

Here's how to add a contact on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Link / Unlink Contacts

Here's how to link or unlink contacts, if you have duplicate or missing contacts on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Send Contact via Bluetooth

Here's how to send a contact using Bluetooth on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - View Contact Sync Source

Here's how to view where a phonebook contact was imported from on your Ellipsis 10 HD.

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Verizon Ellipsis 10 HD - Allow / Deny Data Roaming

Here's how to turn data roaming for your Ellipsis 10 HD tablet on or off.

Verizon Ellipsis 10 HD - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Verizon Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Turn Data On / Off

Here's how to turn 4G data on or off on your Ellipsis 10 HD.

Date & Time

Verizon Ellipsis 10 HD - Set Date and Time

Here's how to correct your date and time on your Ellipsis 10 HD.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Verizon Ellipsis 10 HD - View Device ID (ESN/ IMEI / MEID)

Here's how to view your ESN, IMEI, or MEID of your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - View MAC Address

Here's how to view your MAC address on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - View Phone Number

Here's how to view your phone number on your Ellipsis 10 HD.

Device Settings

Verizon Ellipsis 10 HD - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Manage Do Not Disturb Settings

If you're not receiving alerts for your texts and email on your Ellipsis 10 HD tablet, view this info.

Verizon Ellipsis 10 HD - Reset Network Settings

Here's how to reset settings if your Verizon Ellipsis 10 HD can't connect to data or send / receive messages.

Verizon Ellipsis 10 HD - Turn Airplane Mode On / Off

Here's how to turn Verizon network services on/off (airplane mode) on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Turn Screen Inversion On / Off

Here's how to correct the color scheme on your Ellipsis 10 HD if it is reversed.

Verizon Ellipsis 10 HD - Turn Screen Rotation On / Off

Here's how to fix the display on your Ellipsis 10 HD doesn't rotate.

Email/Gmail

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Verizon Ellipsis 10 HD - Compose and Send Email Message

Here's how to write and send an email on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Delete Email Messages

Here's how to delete email messages on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Email Account Common Settings

Here's how to view common personal email settings (e.g., account name, etc.) for your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Email Account Data Usage Settings

Here's how to modify the amount of data used by your personal email account on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Email Account Notification Settings

Here's how to check if you're not getting notifications for personal email on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Manage Corporate Email Settings

Here's info on updating work email settings for your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Perform a Gmail Sync

Here's how to sync your Google email, contacts, calendar, etc. on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Remove Gmail Account

Here's how to remove a Gmail account, which often fixes email issues, from your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - View and Reply to an Email Message

Here's how to view and reply to an email message from your Ellipsis 10 HD tablet.

Verizon Ellipsis® 10 HD - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Ellipsis 10 HD.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Verizon Ellipsis 10 HD - Turn GPS Location On / Off

Here's how to turn your GPS on or off on your Ellipsis 10 HD.

Google Backup & restore

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Verizon Ellipsis 10 HD - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Ellipsis 10 HD tablet.

Home Screen

Verizon Ellipsis 10 HD - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Ellipsis 10 HD tablet.

Verizon Ellipsis® 10 HD - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Ellipsis 10 HD tablet.

Hotspot

Verizon Ellipsis 10 HD - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure mobile Wi-Fi hotspot settings (password, security, etc.) on your Ellipsis 10 HD tablet.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Verizon Ellipsis 10 HD - Change the Browser Start / Home Page

Here's how to change your browsers start page on your Ellipsis 10 HD.

Language

Verizon Ellipsis 10 HD - Language Selection

Here's how to choose your language on your Ellipsis 10 HD tablet.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Verizon Ellipsis 10 HD - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Unlock Screen

Here's how to unlock the screen on your Ellipsis 10 HD.

Memory/Storage

Verizon Ellipsis 10 HD - Check Device Storage

Here's how to free up space if your device runs slow, crashes or you can't save media on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Format SD / Memory Card

Here's how to erase all data on the memory card of your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Move Files from Internal Storage to SD / Memory Card

Here's how to transfer files from your Ellipsis 10 HD tablet to a memory card.

Operating System & Software

Verizon Ellipsis 10 HD - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Ellipsis 10 HD if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Verizon Ellipsis 10 HD - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Ellipsis 10 HD tablet if the screen freezes or app, audio or sync issues occur.

Verizon Ellipsis 10 HD - Install Device Software Updates

Here's how to check for or to install software updates on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Software Update

Get instructions on how to download the latest software update for improvements and fixes.

Verizon Ellipsis 10 HD - View Software Version

Here's how to view the software version your Ellipsis 10 HD is running.

SIM Card

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Verizon Ellipsis 10 HD - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Ellipsis 10 HD or turn it on or off.

Verizon Ellipsis 10 HD - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - View SIM Card Number

Here's how to view your SIM card number on your Ellipsis 10 HD.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Verizon Ellipsis 10 HD - Set Notification Sounds

Here's how to select or change notification sounds on your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Vibrate Mode

Here's how to control the vibrate settings on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Volume Controls

Here's how to adjust your volume, if your device doesn't vibrate or make sounds when receiving texts, emails or alerts on your Ellipsis 10 HD.

Status Indicators/Lights

Verizon Ellipsis 10 HD - View Signal Strength

Here's how to view your signal strength on your Ellipsis 10 HD tablet.

TV

Verizon Ellipsis 10 HD - View Device Screen on TV

Here's how to display the screen for your Ellipsis 10 HD on a compatible external device (e.g. TV).

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Tips, Tricks & Shortcuts

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Wi-Fi & Network

Verizon Ellipsis 10 HD - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Add a Wi-Fi Network

Here's how to add a Wi-Fi connection on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Verizon Ellipsis 10 HD to auto switch between Wi-Fi and mobile data.

Verizon Ellipsis 10 HD - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Verizon Ellipsis 10 HD tablet.

Verizon Ellipsis 10 HD - Tethered Modem Connection

Here's how to set up your tethered modem connection on your Ellipsis 10 HD.

Verizon Ellipsis 10 HD - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi on/off view this on your Ellipsis 10 HD.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55