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Verizon Ellipsis® 8 - Support Overview

Find device-specific support and online tools for your Verizon Ellipsis 8.
Ellipsis 8 User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Ellipsis 8
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Ellipsis 8 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Activate / Set Up Device

Here's how to quickly set up your Ellipsis 8 tablet.

Video: What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Ellipsis® 8 - Move Music Files from Device

Here's how to transfer music files from your Ellipsis 8 tablet to a computer.

Verizon Ellipsis® 8 - Move Music Files to Device

Here's how to transfer music files from a computer to your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Ellipsis 8 to a computer.

Verizon Ellipsis® 8 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Ellipsis 8.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

My Verizon Website - Remove Connected Device (E911)

Here's how to remove a device from your Connected Devices list via the My Verizon website.

Verizon Ellipsis® 8 - Troubleshooting Common Issues

Here's how to troubleshoot common issues (e.g., won't charge, device / touchscreen unresponsive, etc.) on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 Simulator: Getting to Know Your Phone

An interactive map of the buttons and Home screen of your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Turning the Phone On and Off

Learn how to power on and shut down your Verizon Ellipsis 8.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Ellipsis®)

Battery optimization helps conserve battery power on your Ellipsis device and is turned on by default.

Verizon Ellipsis 8® HD - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Ellipsis 8® HD.

Verizon Ellipsis® 8 - Extend Battery Life

Here's how to improve battery life on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Power Saver Settings

Here's how to manage 'Batter saver' settings on your Ellipsis 8 tablet to improve battery performance.

Verizon Ellipsis® 8 - Soft Reset

Here's how to perform a soft reset on your Ellipsis 8 tablet if it crashes and resets, freezes or runs slow.

Verizon Ellipsis® 8 - Soft Reset (Frozen / Unresponsive Screen)

View this info if your Ellipsis 8 is unresponsive, frozen or won't power on or off.

Verizon Ellipsis® 8 - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Ellipsis 8.

Verizon Ellipsis® 8 - Turn Power Saver On / Off

Here's how to turn 'Battery / Power saver' on or off to help manage battery performance for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Verizon Ellipsis 8.

Verizon Ellipsis® 8 - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to help conserve energy on your Verizon Ellipsis 8.

Bluetooth

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Verizon Ellipsis 8 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Ellipsis 8 tablet on or off and make it visible to other devices for pairing.

Verizon Ellipsis® 8 - Bluetooth® Discovery Mode

To make your Ellipsis 8 tablet visible to Bluetooth devices, view this info.

Verizon Ellipsis® 8 - Send Contact via Bluetooth®

Here's how to send a contact on your Ellipsis 8 tablet via Bluetooth.

Verizon Ellipsis® 8 Simulator: Pairing with a Bluetooth® Device

Discover how to pair your Verizon Ellipsis 8 with your Bluetooth device.

Verizon Ellipsis® 8 Simulator: Sending Photos Using Bluetooth®

Learn how to send photos to another Bluetooth device, like a smartphone or printer, with your Verizon Ellipsis 8.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Verizon Ellipsis® 8 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning Ellipsis 8, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Verizon Ellipsis® 8 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Ellipsis 8 to a computer.

Verizon Ellipsis® 8 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Ellipsis 8.

Verizon Ellipsis® 8 - View Device Screen on TV

Here's how to view your Ellipsis 8 screen on an external display (e.g., HDTV).

Verizon Ellipsis® 8 - View Pictures / Videos

Here's how to view pictures and/or videos on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 Simulator: Accessing the Camera from the Lock Screen

Discover how to access your camera from the Lock screen on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Adjusting the Video Quality

Discover how to adjust the video setting for easy sharing in emails, social network posts and more on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Changing the File Size of Pictures

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Recording a Video

Discover how to record a video using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Taking a Picture

Learn how to take a picture using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Taking a Picture While Recording a Video

Learn how to take a picture while recording a video on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Using Photo Filters

Learn how to use photo filters on your camera for your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Zooming In and Out for Photos

Learn how to zoom in and out for taking photos on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Zooming In and Out for Video

A visual guide for how to zoom in and out while video recording on your Verizon Ellipsis 8.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Verizon Ellipsis® 8 - Tethered Modem Connection

Here's how to use your Ellipsis 8 tablet as a modem to connect to the internet via USB or Bluetooth.

Contacts

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Verizon Ellipsis® 8 - Add a Contact

Here's how to add a contact to your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Caller ID Image

Here's how to set or change the image for a saved contact on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Delete a Contact

Here's how to remove a contact from your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Edit a Contact

Here's how to edit a contact on your Ellipsis 8.

Verizon Ellipsis® 8 - Export Contacts to SD / Memory Card

Here's how to export contacts to the SD / memory card in your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Ellipsis 8.

Verizon Ellipsis® 8 - View Contact Sync Source

Here's how to see where a phonebook contact on your Ellipsis 8 was imported from.

Verizon Ellipsis® 8 Simulator: Adding a Contact

Discover how to add a new contact to your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Adding and Deleting Contacts from Favorites

An interactive guide for how to add or delete contacts from your Favorites list on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Assigning a Picture to a Contact

A step-by-step visual guide for how to assign a picture to a contact on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Verizon Ellipsis 8.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Verizon Ellipsis® 8 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Ellipsis 8.

Verizon Ellipsis® 8 - Manage Data Usage

Here's how to change the data usage cycle, view data usage and set data warnings and/or limits on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Ellipsis 8.

Verizon Ellipsis® 8 - Turn Data On / Off

To turn the mobile data for your Ellipsis 8 on or off, follow these steps.

Date & Time

Verizon Ellipsis® 8 - Set Date and Time

If your Ellipsis 8 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - Ellipsis

Here's how to help determine if your Ellipsis has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Verizon Ellipsis® 8 - View Device ID

Here's how to view the device ID (IMEI) for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - View Phone Number

Here's how to view the phone number for your Ellipsis 8 (tablet).

Verizon Ellipsis® 8 - View SIM Card Number

Here's how to view the SIM card number associated with your Ellipsis 8 (tablet).

Verizon Ellipsis® 8 - View Signal Strength

Here's how to view signal strength on the Verizon Ellipsis 8 tablet.

Verizon Ellipsis® 8 - View Software Version

To view the software version your Verizon Ellipsis 8 is running, check out this info.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Verizon Ellipsis® 8 - Adjust Account Sync Settings

Here's how to view sync settings on your Ellipsis 8 tablet if you're not receiving email and app notifications.

Verizon Ellipsis® 8 - Adjust Display / Brightness Settings

Here's how to adjust screen brightness and other display settings (e.g., Daydream, Sleep, Font size, etc.) for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Manage Do Not Disturb Settings

If your Ellipsis 8 tablet isn't receiving alerts for texts and email, here's how to check Do Not Disturb settings.

Verizon Ellipsis® 8 - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Verizon Ellipsis® 8 - Set Up Printing

Here's how to set up and add a primter to your Verizon Ellipsis 8.

Verizon Ellipsis® 8 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning Ellipsis 8, view this info.

Verizon Ellipsis® 8 - Turn Screen Rotation On / Off

If the display on your Ellipsis 8 doesn't rotate, this shows how to fix it.

Verizon Ellipsis® 8 - USB Debugging Mode

Here's how to facilitate a connection between your Ellipsis 8 tablet and a computer with the Android SDK.

Verizon Ellipsis® 8 Simulator: Setting to Silent

A visual guide for muting the ringer your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Turning Airplane Mode On and Off

Discover how to set your Verizon Ellipsis 8 to Airplane mode.

Verizon Ellipsis® 8 Simulator: Accessing Settings

Learn how to access settings on your Verizon Ellipsis 8 to change alert sounds, turn off GPS and more.

Verizon Ellipsis® 8 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your Verizon Ellipsis 8 by adjusting the screen timeout.

Email/Gmail

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Verizon Ellipsis® 8 - Add a Personal Email Account

Here's how to add a personal email account to your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Ellipsis 8.

Verizon Ellipsis® 8 - Adjust Account Sync Settings

Here's how to view sync settings on your Ellipsis 8 tablet if you're not receiving email and app notifications.

Verizon Ellipsis® 8 - Compose and Send Email Message

Here's how to create and send an email message from your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Delete Email Messages

Here's how to delete email messages from your Ellipsis 8.

Verizon Ellipsis® 8 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Verizon Ellipsis 8.

Verizon Ellipsis® 8 - Email Account Data Usage Settings

To modify data usage options for the personal email account on your Ellipsis 8, view this info.

Verizon Ellipsis® 8 - Email Account Notification Settings

If you're not getting notifications for the personal email on your Verizon Ellipsis 8, view this info.

Verizon Ellipsis® 8 - Email Account Password and Server Settings

To update the personal email password/server settings for your Ellipsis 8, view this info.

Verizon Ellipsis® 8 - Email Account Signature Settings

To enter or edit the personal email signature on your Ellipsis 8, view this info.

Verizon Ellipsis® 8 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Ellipsis 8, view this info.

Verizon Ellipsis® 8 - Manage Corporate Email Settings

Here's how to update the work email settings for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Remove Corporate Email Account (Exchange ActiveSync®)

Removing then re-adding a work email account on your Ellipsis 8 often fixes email issues.

Verizon Ellipsis® 8 - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Ellipsis 8 often fixes email issues.

Verizon Ellipsis® 8 - Remove a Personal Email Account

Removing then re-adding an email account on your Ellipsis 8 often fixes email issues.

Verizon Ellipsis® 8 - Reply to an Email Message

Here's how to reply to an email message from your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your Ellipsis 8.

Verizon Ellipsis® 8 - View Email Messages

Here's how to view email messages on your Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Forwarding an Email

Discover how to forward an email on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Replying to an Email

A visual guide for replying to an email on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Sending an Email

A step-by-step visual guide for sending an email using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Switching Between Email Accounts

Learn how to access different email accounts on your Verizon Ellipsis 8.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Verizon Ellipsis® 8 - Turn GPS Location On / Off

Here's how to turn GPS location for your Ellipsis 8 tablet on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Restore Contacts from Google™ Backups

Here's how to restore contacts from recent Google backups you've done.

Verizon Ellipsis® 8 - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Ellipsis 8.

Verizon Ellipsis® 8 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Ellipsis 8 tablet.

Home Screen

Verizon Ellipsis® 8 - Add Folders to Home Screen

Here's how to add folders to a Home screen on your Ellipsis 8.

Verizon Ellipsis® 8 - Add Shortcuts to Home Screen

Here's how to add a shortcut to a Home screen on your Ellipsis 8.

Verizon Ellipsis® 8 - Add Widgets to Home Screen

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 - Capture a Screenshot

Here's how to capture a screenshot on your Ellipsis 8.

Verizon Ellipsis® 8 - Remove Items from Home Screen

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Rename Home Screen Folder

Here's how to change the name of a Home screen folder on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - View Home Screen Panels

Here's how to view Home screen panels for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 Simulator: Adding Folders to the Home Screen

Discover how to add folders to the Home screen on your Verizon Ellipsis 8 to help organize your apps.

Verizon Ellipsis® 8 Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your Verizon Ellipsis 8 for quick access to them.

Verizon Ellipsis® 8 Simulator: Adjusting Widgets and Apps on the Home Screen

An visual guide on how to rearrange and resize widgets and apps on the Home screen of your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Removing Widgets and Apps from the Home Screen

Learn how to remove widgets and apps from the Home screen of your Verizon Ellipsis 8.

Hotspot

Verizon Ellipsis® 8 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the settings if you're having issues connecting your Ellipsis 8 tablet to Mobile Hotspot.

Verizon Ellipsis® 8 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network SSID, etc.) on your Ellipsis 8.

Verizon Ellipsis® 8 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Verizon Ellipsis 8 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Browser Cookies On/Off - Verizon Ellipsis™ 8

If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Clear Temporary Internet Files - Verizon Ellipsis™ 8

If you are having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Verizon Ellipsis® 8 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Ellipsis® 8.

Verizon Ellipsis® 8 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Ellipsis 8.

Verizon Ellipsis® 8 - Capture a Screenshot

Here's how to capture a screenshot on your Ellipsis 8.

Verizon Ellipsis® 8 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Verizon Ellipsis 8, view this info.

Verizon Ellipsis® 8 - Turn Data On / Off

To turn the mobile data for your Ellipsis 8 on or off, follow these steps.

Verizon Ellipsis® 8 - View Signal Strength

Here's how to view signal strength on the Verizon Ellipsis 8 tablet.

Verizon Ellipsis® 8 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Verizon Ellipsis 8, so it's easy to find later.

Verizon Ellipsis® 8 Simulator: Navigating to a Website

Discover how to find a website using your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Searching the Web by Voice

A visual guide for how to search the web using your voice with your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Verizon Ellipsis 8.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Verizon Ellipsis® 8 - Language Selection

Here's how to change the language used on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 Simulator: Changing the Language

An interactive guide for changing the language settings on your Verizon Ellipsis 8.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Verizon Ellipsis® 8 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Ellipsis 8.

Verizon Ellipsis® 8 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Ellipsis 8 when the screen is locked.

Verizon Ellipsis® 8 - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on your Ellipsis 8.

Verizon Ellipsis® 8 - Set Up Screen Lock

Here's how to set up a screen lock option (password, pattern, etc.) for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Turn Off Screen Lock

To disable the screen lock setting on your Ellipsis 8, check out this info.

Verizon Ellipsis® 8 - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Ellipsis 8 on or off.

Verizon Ellipsis® 8 - Unlock Screen

To unlock the screen on your Ellipsis 8, check out this info.

Verizon Ellipsis® 8 Simulator: Setting Screen Security

A visual guide for setting screen security on your Verizon Ellipsis 8 to help protect your private information.

Verizon Ellipsis® 8 Simulator: Unlocking the Screen

Learn how to unlock the screen on your Verizon Ellipsis 8.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Verizon Ellipsis 8 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Check Device Storage

Here's how to free up space if your Ellipsis 8 runs slow, crashes/resets, apps freeze, or you can't save media.

Verizon Ellipsis® 8 - Export Contacts to SD / Memory Card

Here's how to export contacts to the SD / memory card in your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Format SD / Memory Card

Here's how to erase all data on the memory card of your Ellipsis 8 (tablet).

Verizon Ellipsis® 8 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Ellipsis 8 tablet.

Verizon Ellipsis® 8 Simulator: Inserting a microSD Card

Discover how to put a microSD card into your Verizon Ellipsis 8 to add memory for photos, videos, music, documents and more.

Verizon Ellipsis® 8 Simulator: Removing a microSD Card

Learn how to take a microSD card out of your Verizon Ellipsis 8.

Mobile Hotspot

Verizon Ellipsis® 8 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Verizon Ellipsis 8 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Verizon Ellipsis® 8 - Move Music Files from Device

Here's how to transfer music files from your Ellipsis 8 tablet to a computer.

Verizon Ellipsis® 8 - Move Music Files to Device

Here's how to transfer music files from a computer to your Ellipsis 8 tablet.

Navigating & Multitasking

Verizon Ellipsis® 8 Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your Verizon Ellipsis 8.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Verizon Ellipsis 8 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

Verizon Ellipsis® 8 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Ellipsis 8 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Verizon Ellipsis® 8 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Ellipsis 8 if the screen freezes or call, app, audio or sync issues occur.

Verizon Ellipsis® 8 - Install Device Software Update

To check for or to install software updates on your Ellipsis 8, view this info.

Verizon Ellipsis® 8 - View SIM Card Number

Here's how to view the SIM card number associated with your Ellipsis 8 (tablet).

Verizon Ellipsis® 8 - View Software Version

To view the software version your Verizon Ellipsis 8 is running, check out this info.

SIM Card

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Verizon Ellipsis 8 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Modify SIM PIN

Here's how to change the SIM card lock code on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Ellipsis 8 on or off.

Verizon Ellipsis® 8 Simulator: Inserting a Micro SIM Card

Discover how to put a micro SIM card into your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Removing a Micro SIM Card

Learn how to take a micro SIM card out of your Verizon Ellipsis 8.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Verizon Ellipsis® 8 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Verizon Ellipsis 8 to help protect your account.

Verizon Ellipsis® 8 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Posting Status Updates and Photos to Facebook®

A visual walkthrough on how to update your Facebook status and post photos using your Verizon Ellipsis 8.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Verizon Ellipsis® 8 - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Ellipsis 8 tablet.

Verizon Ellipsis® 8 - Volume Controls

When you aren't getting notifications or your device doesn't vibrate/ring when receiving texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

My Verizon Website - Create and Send a Text Message

Here's how to send a text message from your computer via the My Verizon website.

Verizon Ellipsis® 8 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Recording a Message

Learn how to use voice-to-text to send a text message from your Verizon Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Sending a Text Message to Multiple Contacts

Learn how to send a text message to a group of your contacts from your Verizon Ellipsis 8.

Verizon Messages - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Verizon Ellipsis® 8 Simulator: Finding More Help

Discover how to find videos and tutorials to help you use your Verizon Ellipsis 8.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android™

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Verizon Ellipsis® 8 - Set Wallpaper

Here's how to set the Home screen image on your Ellipsis 8.

Verizon Ellipsis® 8 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Verizon Ellipsis 8.

Wi-Fi & Network

Verizon Ellipsis® 8 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Ellipsis 8 with other Wi-Fi capable devices.

Verizon Ellipsis® 8 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Ellipsis® 8.

Verizon Ellipsis® 8 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Verizon Ellipsis 8 to auto switch between Wi-Fi and mobile data, view this.

Verizon Ellipsis® 8 - Manually Add a Wi-Fi Network

View this info if the Wi-Fi network you want to add to your Ellipsis 8 tablet doesn't display.

Verizon Ellipsis® 8 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your Verizon Ellipsis 8, view this info.

Verizon Ellipsis® 8 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Ellipsis 8 on or off.

Verizon Ellipsis® 8 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Verizon Ellipsis 8 to connect to a Wi-Fi network, so you can access the Internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55