Verizon Protect Home FAQs

Verizon Protect Home provides protection for your eligible home entertainment, home office, wearable, and smart home products, plus premium tech support with digital security features.

With Verizon Protect Home, you get:

• Repairs and replacement - If your eligible home entertainment, home office, wearable or smart home product experiences a covered breakdown, we’ll repair or replace it for you. If applicable, a $49 or $99 service fee may apply when a claim is filed. Limitations and exclusions apply. See the  Terms & Conditions before enrollment.¹
• Technical support with digital security features:
  • Expert help - 24/7 access to Asurion Experts who can answer virtually any tech question about your eligible products via app, web, chat or phone. For complete details, see the technical support terms of service.²
  • In-home visits - Two in-home visits per 12-month period from Asurion Experts to help you configure, setup and optimize smart products or choose the best Wi-Fi devices for your home. ³
  • Digital security - Avoid risky websites, safeguard your data when connected to public Wi-Fi, and receive ID theft alerts by connecting to the Digital Secure app.⁴

¹If we determine that we cannot service your product as specified in this Plan, we may replace it with a replacement product, or we may at our discretion, issue you a gift card or check based on the replacement value, age and condition of the product, as determined by us, immediately prior to the breakdown.
²The Tech Coach app collects data from the user’s device to facilitate certain Tech Coach Home services, including but not limited to the tap-to-call, tap-to-chat and device optimization and insights functionalities. This data is used solely for Tech Coach services. The Tech Coach app is provided by Asurion Mobile Applications, LLC. For complete details, see the Tech Coach terms of service. Device must be on and within the Verizon Wireless Data Network Coverage Area for the Tech Coach app to function. Data usage applies for download and use. The self-help and proactive support functionalities are available at no charge.
³Limitations and exclusions apply. See Verizon Protect Home Technical Support Terms of Service for details.
⁴A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ & iOS 11+. Enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft. Customers should contact the three national credit bureaus to monitor credit reports.

Note: Verizon Protect Home doesn’t cover devices already covered by any one of the Verizon wireless device protection options. To learn about protecting those devices, please visit our Verizon Protect FAQs.

To be eligible for Verizon Protect Home, you must have either:

• A Verizon broadband account with Fios® or high-speed internet
• A Verizon wireless account with:*
  • Unlimited plans you can mix and match 
  • A shared data plan, such as:
    • Shared Data Plan – 5GB
    • Shared Data Plan – 10GB
    • The new Verizon Plan shared data plan (e.g., S, M, L)**
    • The Verizon Plan**
    • The MORE Everything® Plan**

Not sure what plan you have? Go to My Plan in My Verizon.

*Business, government and prepaid accounts aren't eligible. Certain older wireless calling plans may not be eligible.

**These plans are no longer available to add to your account, but if you already have these plans, you can still enroll in Verizon Protect Home.

Absolutely. These services protect different products:

• Verizon Protect covers your mobile phones, smartwatches and tablets that have a line on a Verizon wireless account. Devices covered by Verizon Protect aren’t eligible for coverage under Verizon Protect Home.
• Verizon Protect Home provides coverage for your eligible home entertainment, home office, wearable and smart home products, such as flat screen TVs, smart thermostats, desktops/laptops, home theater systems, gaming consoles and more. It covers not only eligible home products but also protects your personal data with digital security features, provides 24/7 remote premium technical support, and includes two in-home visits per 12 months.*

Both services offer similar security and Wi-Fi protection features. So if you’re enrolled in both services, you’ll receive a monthly credit on your bill. You’ll also get more peace of mind and an enhanced technical support experience.

* Verizon Protect Home doesn’t cover products connected to a Verizon wireless account or covered by any one of the Verizon wireless device protection options.

Verizon Protect Home covers a variety of the most common electronic products in your home. This includes, but is not limited to:

• Extended warranty protection for:
  • Flat screen TVs (LCD, Plasma, LED)
  • Desktops / laptops*
  • Printers
  • Home theater systems
  • DVD / Blu-ray™ players
  • Audio/video streaming devices*
  • Routers*
  • Smart home / Wi-Fi products (e.g., smart thermostat, Alexa™, etc.)
  • Wearables (e.g., smartwatches**)
  • Gaming consoles (e.g., Xbox®)
  • Premium audio headsets
  • Tablets**
• Coverage for damage as a result of accidental handling for:
  • Laptops
  • Wearables (e.g., smartwatches**)
  • Tablets**

For more details, please refer to the Verizon Protect Home Terms & Conditions.

*Excludes any Verizon branded or provided devices.
**To be covered by Verizon Protect Home, eligible products must be equipped with a Windows® operating system version Windows 7 or newer, Android™ version 1.6 or newer, or for Apple® computers, an Apple operating system version OS X (10) or newer. 

Eligible products are covered for mechanical or electrical failures caused by defects in materials and workmanship, normal wear and tear and power surge.

Plus, portable products are covered for unintentional and accidental damage from handling. Limitations and exclusions apply. See the Terms & Conditions for complete details.

All eligible products at your home residence, indicated by your Verizon billing address, are covered. See the Verizon Protect Home Terms & Conditions to review the list of eligible products.

After you're enrolled in Verizon Protect Home for 30 days, you can file a claim on an eligible product that experiences a breakdown. You can file an unlimited number of claims in a 12-month time frame, however, each approved claim may not exceed $2,000, and the maximum annual claim limit is $5,000 in a 12-month period, under a single plan.

Each approved claim will apply to your total claim limit for 12 months after the claim is completed. At that point, the amount of that claim will no longer apply to your total claim limit, and the amount of that claim will be added back to your available claim-limit balance (or aggregate limit) under the plan.

Verizon Protect Home costs $25/month, plus applicable taxes. You can cancel at any time.

Once a claim is approved under Verizon Protect Home, you may be required to pay either $49 or $99, depending on the product, prior to receiving a repair or replacement. You can check the applicable services fees for specific products under Verizon Protect Home on Asurion's website.

Since Verizon Protect and Verizon Protect Home share similar digital security features, if you’re enrolled in both, you're eligible for a credit. Credits will be applied to your Verizon Protect Home monthly charge. Starting on 3/5/21, new enrollments in either Verizon Protect or Verizon Protect Home, when both are on your account, will result in a $1.25 credit/line of Verizon Protect or a $3 credit for Verizon Protect Multi-Device. Any credits you were receiving prior to 3/5/21 will remain on your account until you make a change to Verizon Protect or Verizon Protect Home.

Credits may take up to 1-3 bill cycles to be applied, in which case you’ll see the credit for the first 2 cycles on your second or third bill, in addition to that month’s credit.

You can enroll in Verizon Protect Home on the Add-ons and apps page in My Verizon.

• My Verizon website: Click See all eligible add-ons. Scroll to the Verizon Home Protect section and click Get it now. Follow the prompts to add Verizon Protect Home.
• My Verizon app: Scroll to the Verizon Protect Home section and tap Learn more. Tap Enroll for the lines you want covered, and follow the prompts.
• Digital Secure app*
• Tech Coach app*

Once you download the apps, you can start using your tech support and security features immediately. After you’re enrolled for 30 days, you can file a claim on an eligible product that experiences a breakdown.

*A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ & iOS 11+. Enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft. Customers should contact the three national credit bureaus to monitor credit reports.
**The Tech Coach app collects data from the user's device to facilitate certain Tech Coach Home services, including but not limited to the tap-to-call, tap-to-chat and device optimization and insights functionalities. This data is used solely for Tech Coach terms of services. The Tech Coach app is provided by Asurion Mobile Applications, LLC. For complete details, see the Tech Coach terms of service. Device must be on and within the Verizon Wireless Data Network Coverage Area for the Tech Coach app to function. Data usage applies for download and use. The self-help and proactive support functionalities are available at no charge.

Go to our Verizon Protect Home Terms & Conditions page.

Verizon Protect Home provides personalized technical support, featuring Asurion Experts who can answer virtually any question about your covered home entertainment and smart home products. If you’re having an issue with any eligible product, you can download the Tech Coach app to get help or call an Asurion Expert for help.

Asurion Experts can solve most tech issues in just one call. If not, they'll call you back at your convenience with a solution or recommendation. In addition, Asurion Experts will make recommendations on how to optimize your home entertainment and smart products to meet your needs and suit your lifestyle.

Verizon Protect Home also provides up to 2 in-home visits per year from an Asurion Expert to help you optimize your home Wi-Fi products.

Open the Verizon Tech Coach app on your smartphone to:

• Start a chat - Enter a question in the Type your question field and tap Send.
• Call - Tap the Call icon (red box with a white phone inside).

Or call (800) 922-0204 and say "Verizon Protect Home" when prompted.

There's no limit to the number of times you can contact an Asurion Expert for technical support. Asurion Experts are available to you 24/7, every day of the year.

With Verizon Protect Home, you get access to the Digital Secure app which gives you:

Security and Privacy

• Antivirus and anti-malware*: Protects against Internet threats by scanning your device for malware and viruses.
• App privacy*: Helps secure your privacy by analyzing, rating, and showing how installed apps make use of your personal information.
• Web security: Avoids risky websites and helps prevent dangerous downloads.
• Wi-Fi security: Protects from network threats and warns you when you connect to an unsafe or unprotected network.
• System check: Checks your device to see if the OS is up to date, and notifies you if it's been rooted.

Safe Wi-Fi

• VPN: Provides a secure connection over Wi-Fi to keep personal data and online activities private.

Identity Theft Protection

• Cyber monitoring: Searches internet properties and the Dark Web and notifies you if personal information is being shared online, including:
  • Social Security Number
  • Email addresses
  • Phone numbers
  • Credit/debit cards
  • Bank accounts
  • Driver’s license
  • Passport Retail / membership cards
  • Medical IDs
  • International Bank Account (IBAN)
• Social media monitoring: Watches your social media activity and notifies you of privacy or reputation risks with the content you're sharing.
• Lost wallet guidance: Offers step-by-step guidance from dedicated agents to help cancel and reissue your wallet contents – from credit cards & IDs to concert tickets.
• Full restoration support: Identity recovery support from recovery specialists who can both guide you and even act on your behalf.

*OS restrictions apply, see "What devices are compatible with the Digital Secure app?" for details.

A smartphone is required to download the Digital Secure app. Select features can be accessed on tablets and computers.

OS restrictions apply: Android 4.4+ & iOS 11+. Enroll in identity theft monitoring via the app.

Note: Verizon does not monitor all transactions and cannot protect against all identity theft. Customers should contact the three national credit bureaus to monitor credit reports. This security feature is offered solely by Verizon and is not part of the Whole Home Extended Warranty Protection.

Go to our Digital Secure FAQs and How to Use Digital Secure page for more information on how to download and use the Digital Secure app on your household products.

You can file a claim on Asurion's website or by calling Asurion at (844) 769-1991. You can file a claim 24 hours a day, seven 7 days a week.

There is a 30-day waiting period before you can file a claim. The 30 day period begins on the date of your enrollment.

Depending on the product, a $49 or $99 service may apply. See the Verizon Protect Home Terms & Conditions to review the list of applicable service fees.

You'll receive email updates during the claims process. If you haven't received an update, please check the spam folder in your email account.

You can also track an existing claim on Asurion's website or by calling Asurion at (844) 409-1998.

You can track your claim limit and your aggregate limit in a 12-month period by calling Asurion at (844) 409-1998.

If we are unable to repair your eligible product and it needs to be replaced, you may receive either:

• A new, refurbished or remanufactured product*, or a product with equal or similar features and functionality that performs to the factory specifications of the original product; or
• Reimbursement for the fair market value of the product.

*Technological advances may result in being provided a replacement product with a lower selling price than the original product.

You can cancel your Verizon Protect Home service at any time online, in the My Verizon app, by phone or in a Verizon store. Upon canceling, you'll receive a prorated refund of your monthly fee.

To cancel online or in the My Verizon app, go to the Add-ons and apps page in My Verizon.

• My Verizon website: Click Manage. Scroll to the Verizon Home Protect section, and select the line/s for which you wish to remove it. Click Remove.
• My Verizon app: Scroll to the Verizon Protect Home section and tap Manage. Select the line(s) from which you want to remove Verizon Protect Home and tap Manage. Tap Remove Protect Home.

Note: You have 30 days after cancellation to file a claim.