Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Music Files - Basic Phones

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

One Talk - Desk Phone Icons

Here's how to determine what the various icons for the Desk Phone and/or One Talk portal mean.

One Talk - Update Business Address (E911)

Here's how to update the e911 business address for your desk phone via the One Talk portal.

One Talk - Use the Site Qualification and Validation Tool

One Talk Mobile App - Change Emergency Address

Here's how to change your 911 address via the One Talk mobile app.

One Talk Portal - Add / Remove Devices (Endpoint)

Here's how to add or remove devices (endpoints) via the One Talk portal.

One Talk Portal - Add New Line

Here's how to add a new line in the One Talk portal.

One Talk Portal - Create Group / Bulk Groups

Here's how to create groups / bulk groups via the One Talk portal.

One Talk Portal - Create New Schedule

Here's how to define your business schedule via the One Talk portal.

One Talk Portal - Delete Group

Here's how to delete groups in the One Talk Portal.

One Talk Portal - Edit Group

Here's how to edit groups via the One Talk Portal.

One Talk Portal - Purchase Automated Receptionist

Here's how to purchase the One Talk Automated Receptionist feature.

One Talk Portal - Purchase Hunt Group

Here's how to purchase a Hunt Group to ring to a designated group of users via the One Talk portal.

One Talk Portal - Set Up Bridging

Here's how to set up call bridging via the One Talk portal.

One Talk Portal - View / Update Schedule

Here's how to view or update call routing schedules via the One Talk Portal.

One Talk Portal - View Business Features

Here's how to manage business features (e.g., Automated Receptionist, Hunt Groups, etc.) via the One Talk portal.

One Talk Portal - View Lines & Devices Summary

Here's how to view your account's device summary via the One Talk portal.

One Talk from Verizon - Support Overview

Get support for your One Talk service, including videos, User Guides and step-by-step instructional articles.

Bluetooth

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

One Talk Desk Phone - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your One Talk desk phone.

One Talk Desk Phone - Turn Bluetooth On / Off

Here's how to turn Bluetooth on and off from your One Talk desk phone.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

One Talk - Call Recording via USB Storage

Here's how to record call audio to a USB flash drive using your One Talk desk phone.

One Talk - Move a Call

Here's how to move calls between your One Talk desk phones and smartphone app.

One Talk - Native Dialer Call / Feature Codes

Here are the basic dialer features for One Talk.

One Talk - Place a Call

Here's how to place a call from your One Talk phone.

One Talk - Share Name ID

Here's how to change the name that displays on caller ID when you call using your One Talk phone.

One Talk - Transfer a Call (Consultative)

Here's how to perform consultative transfer call with One Talk.

One Talk - Transfer a Call (Direct)

Here's how to transfer a call with One Talk.

One Talk Desk Phone - Enable / Disable Intercom

Here's how to enable / disable Intercom on your One Talk Desk Phone.

One Talk Desk Phone - Park / Retrieve Call

Here's how to park and retrieve calls on your Desk Phone via One Talk.

One Talk Desk Phone - Place a Conference Call

Here's how to place a conference call on your One Talk desk phones.

One Talk Desk Phone - Place a Video Call - T49G / VZP59

Here's how to place a video call from your T49G One Talk desk phone.

One Talk Desk Phone - Set Up Intercom Key

Here's how to set up the intercom key on your One Talk desk phone.

One Talk Desk Phone - Set Up Speed Dial

Here's how to set up speed dial on your One Talk desk phone.

One Talk Desk Phone - Use Intercom Key

Here's how to use the intercom key on your One Talk desk phone.

One Talk Mobile App - Manage Call Settings

Here's how to manage call settings (e.g., ringtones, dialpad tones, etc.) via the One Talk mobile app.

One Talk Mobile App - Place a Conference Call

Here's how to place a conference call via the One Talk mobile app.

One Talk Mobile App / Android Native Dialer - Place a Video Call

Here's how to place a video call from your One Talk phone.

One Talk Mobile App / Enhanced Dialer - Manage Call Features

Here's how to use call features (e.g., call forwarding, do not disturb, etc.) via the One Talk mobile app.

One Talk Mobile App / Native Dialer - Park / Retrieve a Call

Here's how to park and retrieve calls via the One Talk Mobile App, Enhanced Dialer or Native Dialer.

One Talk Portal - Enable / Disable Hold Music

Here's how to enable or disable hold music via the One Talk portal.

One Talk Portal - Group Forwarding

Here's how to set multiple lines to forward to a specified number using the One Talk Portal.

One Talk Portal - Simultaneous Ring

Here's how to set a line to ring to multiple phones when called, via the One Talk Portal.

One Talk Portal - Update Extension Number

Here's how to update extension numbers via the One Talk portal.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Camera, Photos & Videos

Camera Settings Support

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

One Talk Desk Phone - Turn Do Not Disturb (DND) On / Off

Here's how to turn Do Not Disturb (DND) on / off on your One Talk desk phone.

One Talk Mobile App / Enhanced Dialer - Turn Do Not Disturb Setting On / Off

Here's how to enable or disable the 'Do not disturb' option via the One Talk app.

Wi-Fi & Network

One Talk Desk Phone - Set Up Wi-Fi

Here's how to setup Wi-Fi on your One Talk desk phones.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.

Length: 2:55

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Yealink One Talk VZP59 Executive Video Phone with Camera - Support Overview

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Activation, Setup & User Guides

One Talk Desk Phone - Activate / Set Up Device

One Talk Mobile App - Download and Install

One Talk Mobile App - Manage Devices

One Talk Portal - Account Codes

One Talk Portal - Manage User Features

One Talk Portal - Move Users Between Groups

Back Up & Transfer Content

Content Transfer Center