Verizon early upgrade for smartphones FAQs

With early upgrades you can:

• Buy an eligible smartphone.
• Turn in that smartphone when it’s been at least 30 days since you bought it, and you’ve paid at least 50% of its price.
• Upgrade to a new eligible smartphone using a device payment agreement.
  
  Check your upgrade eligibility now in My Verizon.

Yes, if you pre-order an eligible smartphone on a Verizon mobile device payment agreement and activate it, you're eligible for the early upgrade program.

No, you don't need to make the remaining payments.

Exception: If you financed the original phone with the Verizon Visa® Card, keep making the credit card payments until the return is processed. Once the original device passes inspection, the remaining balance is removed from your Verizon Visa Card statement.

You may be charged a late fee on your Verizon Visa Card if you don’t make your monthly credit card payments

Learn more about financing with Verizon Visa Card on our Verizon Visa Card FAQs page.

You can upgrade a device if your account is not past due and you bought the device you want to replace:

• At retail price – you can upgrade to a new device any time.
• With a device payment agreement – you can upgrade when any of these applies:
  • You paid off your device payment agreement.*
  • You do an early upgrade.
  • You bought your device at a discount for signing a 2-year contract and that contract ended.

*When you pay off your device agreement, any monthly promotional credits you get for that device will stop.

If you don't return the original smartphone after you upgrade, the remaining balance of your original device payment agreement will be due on your next bill. Here's how to return your device.