Verizon Visa® Card FAQs – earn Verizon Dollars and get Verizon Up Rewards

The Verizon Visa Card is designed just for Verizon wireless customers who are Account Owners or Account Managers with 10 phone lines or less on their wireless account. Use the card and earn rewards on every purchase, everywhere your Verizon Visa Card is accepted. Buy gas, shop at grocery stores, dine out or order-in and more, and earn Verizon Dollars¹ to redeem toward Verizon purchases or to use toward your monthly Verizon wireless or Fios bill² to book travel on airlines, hotels, rental cars, or buy merchant gift cards. (Enrollment in Mobile + Home Rewards is required for the use of Verizon Dollars toward Verizon Fios bill payment.)

Plus, you can earn Monthly Rewards, Bonus Rewards, Super Tickets, more Verizon Dollars and other extras through Verizon Up.³

More benefits:

• No annual or foreign transaction fees.⁴
• 2 free TravelPass days per calendar year (a $20 value). TravelPass eligibility rules apply.
• New Card Holder Offer - up to $100 credit applied to your Verizon wireless bill over the first 24 months.⁵
• Get up to $10 off/month off each eligible account or line with Auto Pay, up to 10 lines max on select plans.⁶
• Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

¹ Purchases are subject to credit approval. Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services. Visit the Verizon Visa Credit Card Rewards Program Terms and Conditions for details.

² Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

³ Verizon Up eligibility: Must be a resident of the United States (excluding the US territories of Guam, Puerto Rico, and the Virgin Islands) and 18 or older. To access the Verizon Up Rewards Center, you must have a smartphone on an active, eligible, standard monthly plan on a Verizon wireless account in good standing and have the My Verizon app downloaded on your smartphone. Visit the Verizon Up Program terms for details.

⁴ For New Accounts: Variable Purchase APRs are 21.74% or 25.74% for the Verizon Visa Credit Card or 18.74%, 21.74% or 25.74% for the Verizon Visa Signature Credit Card. APRs are accurate as of 4/1/20 and will vary with the market based on Prime Rate (as defined in your credit card agreement). Minimum Interest Charge is $2.

⁵ To receive the full $100 credit, you must pay a Verizon wireless or Verizon Fios bill with either a Verizon Visa Card or by redeeming Verizon Dollars to pay the total bill amount for the first 24 months of opening a credit card account. During that time, the monthly credit, equaling $4.17, will not be credited for any monthly bill that wasn't paid using the Verizon Visa Card or Verizon Dollars. Visit the Verizon Visa Credit Card Rewards Program Terms and Conditions for details.

⁶ Enrollment in Verizon's Auto Pay and paper free billing is required for Verizon bill discount of up to $10/mo off each eligible account or line, up to 10 lines max on select plans. Visit our Auto Pay FAQs for more info. Please note: Offer is for first-time enrollees. Verizon customers currently enrolled in Auto Pay and paper-free billing via other methods (e.g., ACH or debit card) will not receive additional Auto Pay discounts for re-enrolling using the card. Visit the Verizon Visa Credit Card Rewards Program Terms & Conditions for details.

The following are Verizon Dollars redemption options:

Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services.

Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

¹ Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.
² Verizon requires a single method of payment for buyouts. Verizon Dollars can be used if there are enough to cover the balance.

Use your Verizon Visa Card or Verizon Dollars to pay your Verizon wireless and/or Fios bill¹ every month, and get up to a total of $100 in credit applied to your Verizon wireless bill over the first 24 months of opening a credit card account.

New Card Holder Offer details:

• To receive the full $100 credit, you must pay a Verizon wireless or Verizon Fios bill with either a Verizon Visa Card or by redeeming Verizon Dollars to pay the total bill amount for the first 24 consecutive months of opening a credit card account.
• The credit is applied to your Verizon wireless bill over a period of twenty-four (24) consecutive bill cycles, equaling a credit of $4.17 per bill.
• The twenty-four (24) month period begins within 1-2 billing cycles after the credit card account approval.
• During that time, the $4.17 will not be credited for any monthly bill that wasn’t paid using the Verizon Visa Card or Verizon Dollars.
• The credits are available for up to 24 consecutive months and up to $100, as long as your wireless and credit card accounts remain in good standing.
• The credit takes 1-2 billing periods to be applied.

Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

¹Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

Synchrony Bank issues your credit card and manages your Verizon Visa Card’s account and billing.

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. More information can be found at www.synchrony.com and through Twitter: @Synchrony.

Yes. Verizon Visa® Card holders get the best rewards experience when they’ve installed both the My Verizon app and the Verizon Visa® Card app on their devices. Verizon Visa® Card holders can download the apps through an app store on their mobile device.

The Verizon Visa® Card app can also be accessed and downloaded through the My Verizon app menu:

• Select Verizon Visa® Card
• Click Download app > Get

Once downloaded, a card holder must register using their permanent credit card number, billing ZIP code and last 4 digits of your Social Security number. To continue using the mobile app after registration, a card holder must have My Verizon log in credentials and access.

Use the chart below to compare the two mobile apps:

If the Safari browser is disabled in your device's settings, you may not be able to open any links within the Verizon Visa Card app or My Verizon app. Here's how to activate Safari if it is disabled:

1. Launch Settings from your home screen.
2. Tap Screen Time.
3. Tap Content & Privacy Restrictions.
4. Tap Allowed Apps.
5. Tap the toggle next to Safari to enable the browser.

You must be a Verizon wireless customer who is the Account Owner or an Account Manager and have 10 phone lines or less on your wireless account to be eligible to apply for the Verizon Visa Card.

Verizon wireless accounts with more than 10 phone lines and Prepaid accounts aren’t eligible to apply for the Verizon Visa Card.

You must be a Verizon wireless customer who is the Account Owner or an Account Manager and have 10 phone lines or less on your account to apply for the Verizon Visa Card.

Verizon wireless accounts with more than 10 phone lines and Prepaid accounts aren’t eligible to apply for the Verizon Visa Card.

Yes. Account Owners and Account Managers on your Verizon wireless account can each apply for the Verizon Visa Card.

The following applies for all card holders on the same Verizon wireless account:

• All earned Verizon Dollars¹ will accumulate together in your shared Verizon Dollar Bank in Verizon Up.
• Verizon Dollars can only be redeemed by the Account Owner or an Account Manager.

¹ Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services.

Yes. Account Owners primary card holders can add authorized users to their credit card account.

The following applies for all card holders on the same credit card account:

• The primary card holder will be liable for all purchases made on the credit card account, including those made by authorized users.
• All earned Verizon Dollars¹ will accumulate together in your shared Verizon Dollar Bank in Verizon Up.
• Verizon Dollars can only be redeemed by the Account Owner or an Account Manager on your Verizon wireless account.

¹ Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services.

More benefits for Visa Signature® card holders include:

• Travel and Emergency Assistance Services
• Rental Car Privileges
• Chauffeured Car Service
• Visa Luxury Hotel Collection
• Troon Golf Rewards
• Sonoma County Vintners
• Visa Signature Concierge

Visit The Verizon Visa Signature® Credit Card Guide to Benefits to learn more .

Yes, you can use the Verizon Visa Card to enroll in Auto Pay for your Verizon bill payment.

Verizon wireless bills:

• If you are a new enrollee to Verizon's Auto Pay and paper-free billing, you can receive up to $10/mo off each eligible Verizon plan account or line, up to 10 lines max on select plans. Offer is for first-time enrollees. For more details, visit Verizon wireless Auto Pay FAQs.
• If you are a current Auto Pay enrollee, you will not receive additional Auto Pay discounts for re-enrolling using the card but will continue to earn 2% in Verizon Dollars when you pay your monthly bill.

Verizon Fios home internet bills:

• When you use the Verizon Visa Card as your Auto Pay method along with paper-free billing, you can get $10/month off your Fios bill.² Learn more about Auto Pay for your Fios bill.

You need to log in to My Verizon and enroll in Auto Pay with your Verizon Visa Card to receive the monthly discount on eligible accounts and plan lines. If you’re already enrolled in Auto Pay and getting a monthly discount, log in to My Verizon to add your Verizon Visa Card and earn 2% in Verizon dollars.³

Note: When you use the Verizon Visa Card to pay your monthly Verizon wireless or Verizon Fios bill, you may be eligible for the New Card Holder Offer. Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

¹ Enrollment in Verizon’s Auto Pay and paper free billing is required for Verizon bill discount of up to $10/mo off each eligible account or line, up to 10 lines max on select plans. Visit Auto Pay FAQs for more info. Please note: Offer is for first-time enrollees. Verizon customers currently enrolled in Auto Pay and paper-free billing via other methods (e.g., ACH or debit card) will not receive additional discounts for re-enrolling using the card.
² Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.
³ Purchases subject to credit approval. See the Verizon Visa Credit Card Rewards Program Terms and Conditions for details and restrictions.

You will have the opportunity to link your My Fios and My Verizon wireless accounts when you join the Mobile + Home program.

By selecting Yes when prompted to save your Verizon Visa Card during the Mobile + Home enrollment, your Verizon Visa Card (or any future Verizon Visa Cards) will be saved to both of the linked My Fios and My Verizon wireless accounts as a saved payment option for future purchases and bill payments by the respective Account Owner or Account Managers.

To de-enroll your Verizon Visa Card from the Mobile + Home program, you will need to access the My Verizon app, and navigate to Verizon Up.

1. Scroll to the Mobile + Home Rewards section, and tap Manage.
2. Under Manage enrollment, tap Cancel Enrollment.
3. Tap Continue.
4. Tap Yes.

You'll no longer be enrolled in Mobile + Home Rewards and won't receive monthly bonuses or bill discounts. You'll still be enrolled in Verizon Up.

Verizon wireless customers who are Account Owners or Account Managers with 10 phone lines or less on their wireless account can apply anytime:

• On our website: Visit our Verizon Visa Card page
• In the My Verizon app: Tap the menu icon at the top of the screen and choose Verizon Visa Card.
• At checkout on our website or app: Choose the Apply link when you see it during checkout.
• Over the phone with our Customer Service
• In a Verizon store or at select Verizon Authorized Retailers

Verizon wireless accounts with more than 10 phone lines and Prepaid accounts aren't eligible to apply for the Verizon Visa Card.

If you don’t yet have a Verizon wireless account, you can apply for the Verizon Visa Card after you have established yourself as a Verizon Account Owner or Account Manager.

You must be a Verizon wireless customer who is the Account Owner or an Account Manager and have 10 phone lines or less on your wireless account to be eligible to apply for the Verizon Visa Card.

Verizon wireless accounts with more than 10 phone lines and Prepaid accounts aren’t eligible to apply for the Verizon Visa Card.

Once you've met these eligibility requirements, visit our Verizon Visa Card page to get started.

Yes. Verizon wireless customers who are Account Owners and Account Managers with 10 phone lines or less on their account can apply for the Verizon Visa Card at a Verizon store, at select Verizon Authorized Retailers, by phone and in other ways .

If you are experiencing a technical issue with your online application, you can visit verizonvisacard.syf.com to restart your application.

If you did not receive an immediate approval decision, please wait for your letter from Synchrony Bank or contact Verizon Visa Card customer service at 866-313-9396.

Yes, if you're instantly approved at a Verizon operated store or Verizon online, you can use your new Verizon Visa Card right away in the following ways:

• At the time of credit card approval, your new card will be automatically added to your Verizon wireless account as your preferred method of payment for that day's purchase and future purchases at Verizon operated stores or at Verizon online.
• You will be able to select another form of payment on a per-transaction basis at the point of sale.
• When making a Verizon purchase, choose Verizon Visa Card as your payment method. You should set your Verizon Visa Card as your preferred payment method in My Verizon on our website or the My Verizon app to make sure you earn 2% in Rewards on Verizon purchases.
• If you're also a Verizon Fios customer, you can manually add the credit card to your Fios account as a preferred payment method.

Yes, if you're instantly approved at an exclusive Verizon Authorized Retailer you can use your Verizon Visa Card in the following ways:

• At the time of credit approval, you can use a Temporary Shopping Pass displayed on your device’s screen immediately. Or, print your Temporary Shopping Pass from the email sent from Synchrony Bank.

You cannot use your Verizon Visa Card anywhere other than described above until you receive your permanent card from Synchrony Bank, which should arrive in 7-10 days.

You should get your card and your credit limit information in 7-10 business days. Activate your credit card online or by calling the 800 number on the back of your card immediately to be sure your full credit limit is available to you.

Depending on which card you are approved for – Verizon Visa Card or Verizon Visa Signature Card – your card will arrive in the following manner:

The Verizon Visa Card will arrive in an 8.5 x 11-inch standard white card carrier. The card is attached to the carrier. Remove from the card from the carrier and follow the activation instructions.

The Verizon Visa Signature Card will arrive in a 7-inch x 4-inch x .75-inch box with embossed text that reads "It's for you" across the top. The card itself will be within a cardboard sleeve inside the box. Remove the card from the sleeve and follow the activation instructions.

Verizon Visa Signature Card box and sleeve >

To activate your Verizon Visa Card, visit verizonvisacard.syf.com/activate or call:

• Verizon Visa Card – (866) 440-8047
• Verizon Visa Signature Card – (866) 647-1096

To retrieve your card from the cardboard sleeve:

1. Orient the credit card box vertically with the tear tab to your right.
2. Pull the tear tab down towards your body and then lift the lid open like a book.
3. At the top of the open box (the side farthest away from your body), locate the access hole or lift tab.
4. Using the hole, remove the cardboard sleeve from within the box.
   
   Note: The sleeve can be identified by the embossed Verizon checkmark located on the bottom left of the sleeve when the package is oriented vertically.
5. With one hand gripping the bottom of the sleeve containing the checkmark, and your other hand gripping the top portion of the sleeve, gently pull the sleeve apart.
6. Your card is inside a textured envelope.

• Depending on which card you were approved for and received:
  • Verizon Visa Card is made out of plastic and is industry standard.
  • Verizon Visa Signature Card is made out of metal and is also industry standard.
• Both card types have an embossed Verizon checkmark on the front of the card in the lower left hand corner when the card is oriented vertically with the chip farthest from your body.
• Your Verizon Visa Card number is located on the back of the card in raised print.

We want to make sure that every customer has the chance to get the very most from their Verizon Visa Card, regardless of ability. If you have questions about physically accessing or using your card, please contact Synchrony Bank at 1-866-313-9396.

You can tap to pay with your contactless Verizon Visa Card for in-store purchases where you see the Contactless Symbol.

Hold your card 1-2 inches above the Contactless Symbol on the pay terminal for 1-2 seconds to complete your payment.

Learn more about Contactless Payment with Visa.

Your vertically oriented Verizon Visa Card includes a chip located on the front of the card towards the upper right corner.

When inserting the card into a pay terminal, make sure the card is oriented with the chip facing the ceiling and farthest away from your body.

Plus, you can tap to pay with your contactless Verizon Visa Card for in-store purchases where you see the Contactless Symbol. Learn more about Contactless Payment with Visa.

When tapping to pay, the terminal reads the antenna best when your contactless card is flat over the Contactless Symbol, versus at an angle.

When you're approved for the Verizon Visa Card you’ll start earning rewards on qualifying purchases as part of the Verizon Visa Card Rewards Program and automatically be enrolled in our Verizon Up program (if you’re not already enrolled).

When you use the Verizon Visa Card just as you would any other credit card, you earn a percentage of the purchase in Verizon Dollars:

• 4% on gas and grocery store purchases
• 3% on dining purchases, including take-out and delivery
• 2% on Verizon purchases
• 1% on all other purchases where Visa credit cards are accepted.

For example, if you spend $100 at a grocery store using your Verizon Visa Card, you automatically earn 4% in Verizon Dollars. There's no limit on the amount of Verizon Dollars you can earn for purchases.¹

Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

¹ Transactions made within other establishments (i.e., supercenters) may not qualify. We do not evaluate whether merchants correctly identify and bill transactions; however we do reserve the right to determine which transactions qualify for Verizon Dollars.

You can track your Verizon Dollar earnings, activity and balance in:

• The Verizon Up Rewards Center in the My Verizon app.
• Your Credit Card Dashboard (only accessible by Verizon Visa Card holders) in My Verizon online or app.
• The Verizon Visa Card app shows your available Verizon Dollars, which links you to your Verizon Up account.

Verizon Dollars are added to your shared digital wallet in Verizon in Verizon Up in 1-2 credit card account billing cycles.

When you open a Verizon Visa Card account, you're automatically enrolled in our free rewards program, Verizon Up¹ (if you aren't already enrolled).

As a Verizon Up member, you can get a Monthly Reward, Bonus Rewards, a chance to claim Super Tickets exclusive to card holders, local offers from movie tickets and concerts to Verizon Dollars to use on your next upgrade and more. You get rewarded monthly, weekly, even daily with extras and perks.

Learn about getting and using rewards, discounts and extras through Verizon Up.

Visit the Verizon Up Program terms for details.

If you were already a Verizon Up member before opening a Verizon Visa Card account, you will continue to get all of the Verizon Up rewards including Monthly rewards, Bonus Rewards and access to claim Super Tickets. However, your Device Dollars convert to Verizon Dollars (e.g., if you have $50 Device Dollars in your bank, those become $50 Verizon Dollars.).

Note: If you're enrolled in Verizon Up and choose to use your Device Dollars by selecting “get code,” you have 30 days to make a purchase with those Device Dollars before they expire. Those Device Dollars will not convert to Verizon Dollars if you become a Verizon Visa Card holder during those 30 days.

Verizon Dollars can only be earned by a Verizon Visa Card holder through card spend and/or Verizon Up membership rewards.

Device Dollars cannot be earned by a Verizon Visa Card holder.

¹ Fios customers must be enrolled in the Mobile + Home Rewards program to be able to access the Verizon Up Rewards Center and apply earned Verizon Dollars to the Verizon Fios bill.

When you are already enrolled in Mobile + Home Rewards and become a Verizon Visa Card holder, you still earn and claim Verizon Up rewards like Monthly Rewards, Bonus rewards and access to Super Tickets. And you still earn $5/month in redeemable credit.

However, those credits, which were previously called Device Dollars, will automatically convert to Verizon Dollars (e.g., if you have $50 Device Dollars in your bank, those become $50 Verizon Dollars). Also, you will earn Verizon Dollars going forward, including the $5/month in redeemable credit. Learn what you can do with Verizon Dollars.

Note: If you’re enrolled in Verizon Up and choose to use your Device Dollars by selecting “get code,” you have 30 days to make a purchase with those Device Dollars before they expire. Those Device Dollars will not convert to Verizon Dollars if you become a Verizon Visa Card holder during those 30 days.

Verizon wireless Account Owners and Account Managers can apply for the Verizon Visa Card and if approved, can earn on every purchase, everywhere your Verizon Visa Card is accepted. Verizon Dollars¹ earned by any card holder on the same Verizon wireless account will accumulate together in your shared Verizon Dollar Bank in Verizon Up.

¹ Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services.

Verizon wireless Account Owners and Account Managers can apply for the Verizon Visa Card and if approved, can earn on every purchase, everywhere your Verizon Visa Card is accepted. Verizon Dollars¹ earned by any card holder on the same Verizon Visa Card account will accumulate together in your shared Verizon Dollar Bank in Verizon Up.

¹ Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services.

Verizon wireless Account Owners or Account Managers can use Verizon Dollars and can claim rewards.

Anyone on your Verizon wireless account who is enrolled in Verizon Up can claim and use Bonus Rewards and Super Tickets.

Learn how to add or change an Account Owner or Account Manager.

Verizon wireless Account Owners or Account Managers can use Verizon Dollars to buy a device or accessory:

• With the My Verizon app and on our Verizon wireless website - You’ll have the option to apply your Verizon Dollars at checkout
• In a Verizon store - A Solution Specialist processes your purchase and applies your Verizon Dollars
• By phone with a Customer Service representative

Note: Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards or used for security deposits for Verizon wireless or Fios service.

Verizon wireless Account Owners or Account Managers can use Verizon Dollars to make a down payment for or pay off a Device Payment agreement:

• On our Verizon wireless website or through the My Verizon app - Visit our Device Payment FAQs for details
• At a Verizon Store
• At select Verizon Authorized Retailers
• By phone with a Customer Service representative

Verizon wireless Account Owners or Account Managers can use Verizon Dollars to pay their Verizon wireless bills:

• In the My Verizon app, or through My Verizon - Choose Bill from the top menu, then choose Payment options. If you have Verizon Dollars, you'll see the option to apply them to your bill
• In a Verizon Store
• Through our automated phone system
• By phone with a Customer Service representative ($7 fee may apply for using these services)

Note: When you use Verizon Dollars to pay the total amount of your monthly Verizon wireless bill in the first 24 months of opening a credit card account, you may be eligible for the New Card Holder Offer.

Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

To pay your Verizon Fios bill with your Verizon Dollars in the My Fios app or through My Verizon (Fios): Choose Bill, then Pay Bill. If you have Verizon Dollars, you see the option to apply them to your bill.

Note: When you use Verizon Dollars to pay the total amount of your monthly Verizon Fios bill in the first 24 months of opening a credit card account, you may be eligible for the New Card Holder Offer.

You must be logged in to your My Verizon app (coming soon to My Verizon online) account to access the travel site and to access your shared digital wallet. You must be the Verizon wireless Account Owner or Account Manager, even if you are a card holder.

Once logged-in, navigate to the Rewards Center in Verizon Up, scroll until you see the Travel tile, click on it to be taken to the Verizon Visa Card Travel website to book your travel.

You must be logged in to your My Verizon app (coming soon to My Verizon online) account to access the gift card site and to access the digital wallet. You must be the Verizon wireless Account Owner or Account Manager, even if you are a card holder.

Once logged-in, navigate to the Rewards Center in Verizon Up, scroll until you see the Verizon Visa Card Merchant Gift Card tile, click on it to be taken to the website to purchase merchant gift cards.

Verizon Dollars used toward a purchase that’s later returned or exchanged will be reimbursed in the form of Verizon Dollars as long as there is an open credit card account associated with the Verizon wireless account.

The Verizon Dollars you used for a returned product will be deposited back to your Verizon Dollar balance (e.g., if you spend $50 Verizon Dollars and then return the item, $50 Verizon Dollars will be returned to your Verizon Dollar bank).

If no credit card account exists on the Verizon wireless account, the Verizon Dollars will be forfeited.

Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

If you later return a purchase for which you earned Verizon Dollars, those earned Verizon Dollars will be removed from your Verizon Dollar balance.

For example, if you use your Verizon Visa Card to buy an $899.99 smartphone at a Verizon store, you earn 2% of that purchase, which would be $17.99 in Verizon Dollars. If you then return that smartphone, $17.99 Verizon Dollars will be deducted from your Verizon Dollar bank balance.

Note: Returns may result in a negative Verizon Dollar balance.

There’s no expiration on Verizon Dollars. However, forfeiture rules apply.

Visit our Verizon Visa Credit Card Rewards Program Terms and Conditions for more information on Verizon Dollars forfeiture rules.

If you are a Verizon Visa Card holder and:

• Are a Verizon wireless Account Owner and remove yourself from this role - Your Verizon Dollars are forfeited. Learn about Verizon wireless account roles and management.
• Move the Verizon wireless line of service associated with the Verizon Visa Card to a different Verizon wireless account - The earned Verizon Dollars stay with the original Verizon wireless account.
• Cancel your Verizon wireless service entirely - Your Verizon Dollars are forfeited. It does not matter whether your Verizon Visa Card account remains open.

Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

If you close your Verizon Visa Card account, be sure to spend your Verizon Dollar balance within 90 days.

Verizon Dollars can still be earned and redeemed up to 90 days after the cancellation. Any unused Verizon Dollars will be forfeited after 90 days.

Any other rewards you earn through Verizon Up (e.g., Monthly rewards, Bonus Rewards and access to claim Super Tickets) aren’t affected and any rewards you’ve claimed will still be available to you.

Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

If you have the right to cancel your travel reservations and get a refund, the Verizon Dollars used in the transaction will be immediately credited to your digital wallet.

Gift Cards cannot be returned. All Gift Card purchases are final.

If you close your Verizon Visa Card account, you will have access to both the Travel and Gift Card sites for 90 days.

Should you need to change or cancel any travel bookings after the 90 days, you will not be able to access My Trips on the Travel site. You will need to call the Travel Center Schedule Change Department at 1-866-204-9145 as soon as possible for assistance. Hours are Monday-Friday, 10 AM - 7 PM ET.

Yes. After your Verizon Visa Card account is opened, you can view transactions, pay your bill and manage your credit card account through the Synchrony Bank website or Verizon Visa Card app:

• The Synchrony Bank website - Just register using your card number and billing ZIP code to access your account.
• The Verizon Visa Card app - You’ll get instructions on how to download the app within 20 days of opening your Verizon Visa Card account.

Yes, when you receive and activate your Verizon Visa Card, you can also add it to your mobile wallet (e.g., Apple Pay, Google Pay, Samsung Pay).

If you cancel your Verizon service, your Verizon Visa Card stays active but you won’t earn rewards, discounts, bonuses or Verizon Dollars.

You can still spend with your Verizon Visa Card everywhere the Verizon Visa Card is accepted and pay off any remaining Verizon wireless bill amount with your Verizon Visa Card as you do with any other credit card.

Whether or not you keep your Verizon Visa Card:

• If you cancel the last remaining wireless line on your Verizon wireless account, your Verizon Dollars will be immediately forfeited.
• If you change the Account Owner for your Verizon wireless account (e.g. Transfer Your Service), your Verizon Dollars are forfeited.
• If you cancel the last remaining wireless line on your Verizon wireless account, any redemptions of Verizon Dollars for a device or accessory purchase, or a travel booking, will result in the forfeiture of those Verizon Dollars if after the cancellation of your Verizon wireless account you return a device or accessory purchased, or cancel the travel booking.

Contact Synchrony Bank 24/7 for help with a lost or stolen card, your credit card billing statement, credit card account questions or address changes and more.

Visit the Synchrony Bank website or use the Synchrony Bank contact information below:

Contact us for questions about Verizon products, services and Verizon Up Rewards or Verizon Dollars.