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Verizon Visa® Card FAQs – earn Verizon Dollars and get Verizon Up Rewards

Learn how to apply for the Verizon Visa Card and if approved, use it to earn Verizon Dollars to pay your Verizon wireless or Fios home internet bills or buy devices and accessories. Plus, earn rewards monthly, weekly and even daily through Verizon Up, including Monthly rewards, Bonus Rewards, extras, perks and movie and concert ticket offers.

Am I eligible to apply for the Verizon Visa Card?

I have a Verizon wireless account. How do I apply for the Verizon Visa Card?

How do I earn Verizon Dollars with my Verizon Visa Card?

Can I add my Verizon Visa Card to digital wallets?

What Verizon Up rewards can I earn?

Who can I contact if I have questions about my Verizon Visa Card bill, service or if I lose my card?

About the Verizon Visa Card

  1. What's the Verizon Visa Card? What benefits and rewards can I get?

    The Verizon Visa Card is designed just for Verizon wireless customers who are Account Owners or Account Managers with 10 phone lines or less on their wireless account. Use the card and earn rewards on every purchase, everywhere your Verizon Visa Card is accepted. Buy gas, shop at grocery stores, dine out and more, and earn Verizon Dollars1 to redeem toward Verizon purchases or to use toward your monthly Verizon wireless or Fios bill2. (Enrollment in Mobile + Home Rewards is required for the use of Verizon Dollars toward Verizon Fios bill payment.)

    Plus, you can earn Monthly Rewards, Bonus Rewards, Super Tickets, more Verizon Dollars and other extras through Verizon Up.3

    More benefits:

    1 Purchases are subject to credit approval. Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon Wireless or Verizon Fios account services. Visit the Verizon Visa Credit Card Rewards Program Terms and Conditions for details.

    2 Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

    3 Verizon Up eligibility: Must be a resident of the United States (excluding the US territories of Guam, Puerto Rico, and the Virgin Islands) and 18 or older. To access the Verizon Up Rewards Center, you must have a smartphone on an active, eligible, standard monthly plan on a Verizon wireless account in good standing and have the My Verizon app downloaded on your smartphone. Visit the Verizon Up Program terms for details.

    4 For New Accounts: Variable Purchase APRs are 21.74% or 25.74% for the Verizon Visa Credit Card or 18.74%, 21.74% or 25.74% for the Verizon Visa Signature Credit Card. APRs are accurate as of 4/1/20 and will vary with the market based on Prime Rate (as defined in your credit card agreement). Minimum Interest Charge is $2.

    5 To receive the full $100 credit, you must pay a Verizon Wireless or Verizon Fios bill with either a Verizon Visa Card or by redeeming Verizon Dollars to pay the total bill amount for the first 24 months of opening a credit card account. During that time, the monthly credit, equaling $4.17, will not be credited for any monthly bill that wasn’t paid using the Verizon Visa Card or Verizon Dollars. Visit the Verizon Visa Credit Card Rewards Program Terms and Conditions for details.

    6 Enrollment in Verizon’s Auto Pay and paper free billing is required for Verizon bill discount of up to $10/mo off each eligible account or line, up to 10 lines max on select plans. Visit our Auto Pay FAQs for more info. Please note: Offer is for first-time enrollees. Verizon customers currently enrolled in Auto Pay and paper-free billing via other methods (e.g., ACH or debit card) will not receive additional discounts for re-enrolling using the card.

  2. What can I buy with the Verizon Dollars I earn with the Verizon Visa Card?

    The following are Verizon Dollars redemption options:
     

      At a Verizon operated store Through Verizon online Over the phone with a Verizon rep At exclusive Verizon Authorized Retailers 
    The payment of a Verizon Wireless bill. Yes Yes Yes No
    The payment of a Verizon Fios bill.1 No Yes No No
    The purchase of a device, including the use of Verizon Dollars toward the down payment or buyout of a device payment agreement.2 Yes Yes Yes Only device payment agreement down payment
    The payment of a remaining balance on a device payment agreement for a wireless device eligible for an annual upgrade.2 Yes Yes Yes No
    The purchase of an accessory. Yes Yes Yes No


    Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon Wireless or Verizon Fios account services.

    Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.
     

    1 Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

    2 Verizon requires a single method of payment for buyouts. Verizon Dollars can be used if there are enough to cover the balance.

  3. What’s the New Card Holder Offer?

    Use your Verizon Visa Card or Verizon Dollars to pay your Verizon wireless and/or Fios bill1 every month, and get up to a total of $100 in credit applied to your Verizon wireless bill over the first 24 months of opening a credit card account.

    New Card Holder Offer details:

    • To receive the full $100 credit, you must pay a Verizon Wireless or Verizon Fios bill with either a Verizon Visa Card or by redeeming Verizon Dollars to pay the total bill amount for the first 24 consecutive months of opening a credit card account.
    • The credit is applied to your Verizon Wireless bill over a period of twenty-four (24) consecutive bill cycles, equaling a credit of $4.17 per bill.
    • The twenty-four (24) month period begins within 1-2 billing cycles after the credit card account approval.
    • During that time, the $4.17 will not be credited for any monthly bill that wasn’t paid using the Verizon Visa Card or Verizon Dollars.
    • The credits are available for up to 24 consecutive months and up to $100, as long as your wireless and credit card accounts remain in good standing.
    • The credit takes 1-2 billing periods to be applied. 

    Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

    1Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

  4. Who issues the Verizon Visa Card?

    Synchrony Bank issues your credit card and manages your Verizon Visa Card’s account and billing.

    Synchrony (NYSE: SYF) is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. More information can be found at www.synchrony.com and through Twitter: @Synchrony.

  5. Does the Verizon Visa Card have an app I can use to manage my account and rewards?

    Yes. Verizon Visa® Card holders get the best rewards experience when they’ve installed both the My Verizon app and the Verizon Visa® Card app on their devices. Verizon Visa® Card holders can download the apps through an app store on their mobile device.

    The Verizon Visa® Card app can also be accessed and downloaded through the My Verizon app menu:

    • Select Verizon Visa® Card
    • Click Download app > Get

    Once downloaded, a card holder must register using their permanent credit card number, billing ZIP code and last 4 digits of your Social Security number. To continue using the mobile app after registration, a card holder must have My Verizon log in credentials and access.
     

    Use the chart below to compare the two mobile apps:

      My Verizon app Verizon Visa® Card app
    Pay Verizon Wireless bill  
    Redeem Verizon Dollars Redirects to My Verizon app
    Pay Verizon Visa® Card bill  
    View earned Verizon Dollars   
    View available Verizon Dollars
    View credit card transactions  
    View Verizon Dollars redemption activity  

  6. When I use the Verizon Visa Card app with my Apple iPhone, I can't open links. How do I fix this?

    If the Safari browser is disabled in your device's settings, you may not be able to open any links within the Verizon Visa Card app or My Verizon app. Here's how to activate Safari if it is disabled:

    1. Launch Settings from your home screen.
    2. Tap Screen Time.
    3. Tap Content & Privacy Restrictions.
    4. Tap Allowed Apps.
    5. Tap the toggle next to Safari to enable the browser.

Verizon Visa Card Eligibility

  1. Am I eligible to apply for the Verizon Visa Card?

    You must be a Verizon wireless customer who is the Account Owner or an Account Manager and have 10 phone lines or less on your wireless account to be eligible to apply for the Verizon Visa Card.

    Verizon wireless accounts with more than 10 phone lines and Prepaid accounts aren’t eligible to apply for the Verizon Visa Card.

  2. Can I apply for the Verizon Visa Card if I'm a Verizon Fios customer?

    You must be a Verizon wireless customer who is the Account Owner or an Account Manager and have 10 phone lines or less on your account to apply for the Verizon Visa Card.

    Verizon wireless accounts with more than 10 phone lines and Prepaid accounts aren’t eligible to apply for the Verizon Visa Card.

  3. Can more than 1 person on my Verizon wireless account apply for the Verizon Visa Card?

    Yes. Account Owners and Account Managers on your Verizon wireless account can each apply for the Verizon Visa Card.

    The following applies for all card holders on the same Verizon wireless account:

    • All earned Verizon Dollars1 will accumulate together in your shared Verizon Dollar Bank in Verizon Up.
    • Verizon Dollars can only be redeemed by the Account Owner or an Account Manager.

    1 Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services.

  4. Can there be more than 1 person on my credit card account?

    Yes. Account Owners primary card holders can add authorized users to their credit card account.

    The following applies for all card holders on the same credit card account:

    • The primary card holder will be liable for all purchases made on the credit card account, including those made by authorized users. 
    • All earned Verizon Dollars1 will accumulate together in your shared Verizon Dollar Bank in Verizon Up.
    • Verizon Dollars can only be redeemed by the Account Owner or an Account Manager on your Verizon wireless account.

    1 Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon Wireless or Verizon Fios account services.

  5. What kind of Visa Signature® benefits do I get with the Verizon Visa Signature Credit Card?

    More benefits for Visa Signature® card holders include:

    • Travel and Emergency Assistance Services
    • Rental Car Privileges
    • Chauffeured Car Service
    • Visa Luxury Hotel Collection
    • Troon Golf Rewards
    • Sonoma County Vintners
    • Visa Signature Concierge

    Visit The Verizon Visa Signature® Credit Card Guide to Benefits to learn more .

  6. Can I use my Verizon Visa Card as an Auto Pay method for my Verizon wireless or Fios bill?

    Yes, you can use the Verizon Visa Card to enroll in Auto Pay for your Verizon bill payment.

    • Verizon wireless bills: You can get up to $10 per month off each eligible account or line1, up to 10 lines max on select plans. For more details, visit Verizon wireless Auto Pay FAQs.
    • Verizon Fios home internet bills: When you use the Verizon Visa Card as your Auto Pay method along with paper-free billing, you can get $10/month off your Fios bill.2 Learn more about Auto Pay for your Fios bill.

    You need to log in to My Verizon and enroll in Auto Pay with your Verizon Visa Card to receive the monthly discount on eligible accounts and plan lines. If you’re already enrolled in Auto Pay and getting a monthly discount, log in to My Verizon to add your Verizon Visa Card and earn 2% in Verizon dollars.3


    Note: When you use the Verizon Visa Card to pay your monthly Verizon wireless or Verizon Fios bill, you may be eligible for the New Card Holder Offer. Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

     

    1 Enrollment in Verizon’s Auto Pay and paper free billing is required for Verizon bill discount of up to $10/mo off each eligible account or line, up to 10 lines max on select plans. Visit Auto Pay FAQs for more info. Please note: Offer is for first-time enrollees. Verizon customers currently enrolled in Auto Pay and paper-free billing via other methods (e.g., ACH or debit card) will not receive additional discounts for re-enrolling using the card.

    2 Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

    3 Purchases subject to credit approval. See the Verizon Visa Credit Card Rewards Program Terms and Conditions for details and restrictions.

How to apply for the Verizon Visa Card

  1. I have a Verizon wireless account. How do I apply for the Verizon Visa Card?

    Verizon wireless customers who are Account Owners or Account Managers with 10 phone lines or less on their wireless account can apply anytime:

    • On our website: Visit our Verizon Visa Card page
    • In the My Verizon app: Tap the menu icon at the top of the screen and choose Verizon Visa Card.
    • At checkout on our website or app: Choose the Apply link when you see it during checkout.
    • Over the phone with our Customer Service
    • In a Verizon store or at select Verizon Authorized Retailers

    Verizon wireless accounts with more than 10 phone lines and Prepaid accounts aren’t eligible to apply for the Verizon Visa Card.

  2. How do I apply for the card if I’m not a Verizon wireless customer yet?

    If you don’t yet have a Verizon wireless account, you can apply for the Verizon Visa Card after you have established yourself as a Verizon Account Owner or Account Manager.

    You must be a Verizon wireless customer who is the Account Owner or an Account Manager and have 10 phone lines or less on your wireless account to be eligible to apply for the Verizon Visa Card.

    Verizon wireless accounts with more than 10 phone lines and Prepaid accounts aren’t eligible to apply for the Verizon Visa Card.

    Once you've met these eligibility requirements, visit our Verizon Visa Card page to get started.

  3. Can I apply for the Verizon Visa Card in a Verizon store or by phone?

    Yes. Verizon wireless customers who are Account Owners and Account Managers with 10 phone lines or less on their account can apply for the Verizon Visa Card at a Verizon store, at select Verizon Authorized Retailers, by phone and in other ways .

  4. Who do I contact for help with my Verizon Visa Card application?

    If you are experiencing a technical issue with your online application, you can visit verizonvisacard.syf.com to restart your application.

    If you did not receive an immediate approval decision, please wait for your letter from Synchrony Bank or contact Verizon Visa Card customer service at 866-313-9396.

  5. Can I use my Verizon Visa Card right away if I'm approved?

    Yes, if you're instantly approved you can use your new Verizon Visa Card right away for Verizon purchases.

    At the time of credit card approval, your new card will be automatically added to your Verizon wireless account as your preferred method of payment for future Verizon purchases. You will be able to select another form of payment on a per-transaction basis at the point of sale.

    When making a Verizon purchase, choose Verizon Visa Card as your payment method.

    If this option is not available, but you still want to use your card right away for Verizon purchases, you can use a Temporary Shopping Pass that will be sent via email within hours of credit card approval.

    You can set your Verizon Visa Card as your preferred payment method in My Verizon on our website or the My Verizon app.

    If you’re also a Verizon Fios customer, you can manually add the credit card to your Fios account as a preferred payment method.

Receiving your Verizon Visa Card and Accessibility

  1. How long will it take to get my Verizon Visa Card in the mail after I’m approved?

    You should get your card and your credit limit information in 7-10 business days. Activate your credit card immediately to be sure your full credit limit is available to you.

  2. How will my Verizon Visa Card arrive?

    Your Verizon Visa Card will arrive in a 7-inch x 4-inch x .75-inch box with embossed text that reads "It’s for you" across the top. The card, itself, will be within a cardboard sleeve inside the box.

    Verizon Visa Card box and sleeve >

  3. How do I retrieve my card from the sleeve?

    To retrieve your card from the cardboard sleeve:

    1. Orient the credit card box vertically with the tear tab to your right.
    2. Pull the tear tab down towards your body and then lift the lid open like a book.
    3. At the top of the open box (the side farthest away from your body), locate the access hole or lift tab.
    4. Using the hole, remove the cardboard sleeve from within the box.

      Note: The sleeve can be identified by the embossed Verizon checkmark located on the bottom left of the sleeve when the package is oriented vertically.
    5. With one hand gripping the bottom of the sleeve containing the checkmark, and your other hand gripping the top portion of the sleeve, gently pull the sleeve apart.
    6. Your card is inside a textured envelope.

  4. How can I identify my Verizon Visa Card from other cards in my wallet?

    • The Verizon Visa Card is made out of metal that is 30 mils thick.
    • There is an embossed Verizon checkmark on the front of the card in the lower left hand corner when the card is oriented vertically with the chip farthest from your body.
    • Your Verizon Visa Card number is located on the back of the card in raised print.

  5. Who can I contact if I have questions about physically accessing or using my Verizon Visa Card?

    We want to make sure that every customer has the chance to get the very most from their Verizon Visa Card, regardless of ability. If you have questions about physically accessing or using your card, please contact Synchrony Bank at 1-866-313-9396.

  6. How do I use my Verizon Visa Card for contactless payment at a pay terminal?

    You can tap to pay with your contactless Verizon Visa Card for in-store purchases where you see the Contactless Symbol. 

    Hold your card 1-2 inches above the Contactless Symbol on the pay terminal for 1-2 seconds to complete your payment.

    Learn more about Contactless Payment with Visa.

  7. How do I properly orient the Verizon Visa Card for use at a pay terminal?

    Your vertically oriented Verizon Visa Card includes a chip located on the front of the card towards the upper right corner.

    When inserting the card into a pay terminal, make sure the card is oriented with the chip facing the ceiling and farthest away from your body.

    Plus, you can tap to pay with your contactless Verizon Visa Card for in-store purchases where you see the Contactless Symbol. Learn more about Contactless Payment with Visa.

    When tapping to pay, the terminal reads the antenna best when your contactless card is flat over the Contactless Symbol, versus at an angle.

Earning & using Verizon Dollars and Verizon Up Rewards

  1. How do I earn Verizon Dollars with my Verizon Visa Card?

    When you're approved for the Verizon Visa Card you’ll start earning rewards on qualifying purchases as part of the Verizon Visa Card Rewards Program and automatically be enrolled in our Verizon Up program (if you’re not already enrolled).

    When you use the Verizon Visa Card just as you would any other credit card, you earn a percentage of the purchase in Verizon Dollars:

    • 4% on gas and grocery store purchases
    • 3% on dining purchases, including take-out and delivery
    • 2% on Verizon purchases
    • 1% on all other purchases where Visa credit cards are accepted.

    For example, if you spend $100 at a grocery store using your Verizon Visa Card, you automatically earn 4% in Verizon Dollars. There's no limit on the amount of Verizon Dollars you can earn for purchases.1

    Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

    1 Transactions made within other establishments (i.e., supercenters) may not qualify. We do not evaluate whether merchants correctly identify and bill transactions; however we do reserve the right to determine which transactions qualify for Verizon Dollars.

  2. How do I view the Verizon Dollars I earn with my Verizon Visa Card?

    You can track your Verizon Dollar earnings, activity and balance in:

  3. When are my Verizon Dollars available to use?

    Verizon Dollars are added to your Verizon Dollar bank in Verizon Up in 1-2 credit card account billing cycles.

  4. What Verizon Up Rewards can I earn?

    When you open a Verizon Visa Card account, you're automatically enrolled in our free rewards program, Verizon Up1 (if you aren't already enrolled).

    As a Verizon Up member, you can get monthly rewards, Bonus Rewards and local offers, from movie tickets and concerts to Verizon Dollars to use on your next upgrade and more. You get rewarded monthly, weekly, even daily with extras and perks.

    Learn about getting and using rewards, discounts and extras through Verizon Up.

    1 Verizon Up eligibility: Must be a resident of the United States (excluding the US territories of Guam, Puerto Rico, and the Virgin Islands) and 18 or older. To access the Verizon Up Rewards Center, you must have a smartphone on an active, standard monthly plan on a Verizon wireless account in good standing and have the My Verizon app downloaded on your smartphone. Visit the Verizon Up Program terms for details.

  5. I already get rewards and Device Dollars through Verizon Up. What happens when I get a Verizon Visa Card?

    If you were already a Verizon Up member before opening a Verizon Visa Card account, you will continue to get all of the Verizon Up rewards including Monthly rewards, Bonus Rewards and access to claim Super Tickets. However, your Device Dollars convert to Verizon Dollars (e.g., if you have $50 Device Dollars in your bank, those become $50 Verizon Dollars.)

    Note: If you're enrolled in Verizon Up and choose to use your Device Dollars by selecting “get code,” you have 30 days to make a purchase with those Device Dollars before they expire. Those Device Dollars will not, convert to Verizon Dollars if you become a Verizon Visa Card holder during those 30 days.

  6. What's the difference between Verizon Dollars and Device Dollars?

    Verizon Dollars can only be earned by a Verizon Visa Card holder through card spend and/or Verizon Up membership rewards.

    Device Dollars cannot be earned by a Verizon Visa Card holder.

    What you can do with either Verizon Dollars  Device Dollars
    Buy a smartphone, basic phone or tablet upgrade or new line of service
    Buy eligible Verizon wireless accessories   
    Make a Device Payment agreement down payment   
    Pay off a Device Payment agreement  
    Pay your Verizon wireless or Fios bill1  


    1 Fios customers must be enrolled in the Mobile + Home Rewards program to be able to access the Verizon Up Rewards Center and apply earned Verizon Dollars to the Verizon Fios bill.

  7. When I become a Verizon Visa Card Holder, what happens to the Device Dollars I earn through Mobile + Home Rewards?

    When you are already enrolled in Mobile + Home Rewards and become a Verizon Visa Card holder, you still earn and claim Verizon Up rewards like Monthly Rewards, Bonus rewards and access to Super Tickets. And you still earn $10/month in redeemable credit.

    However, those credits, which were previously called Device Dollars, will automatically convert to Verizon Dollars (e.g., if you have $50 Device Dollars in your bank, those become $50 Verizon Dollars). Also, you will earn Verizon Dollars going forward, including the $10/month in redeemable credit. Learn what you can do with Verizon Dollars.

    Note: If you’re enrolled in Verizon Up and choose to use your Device Dollars by selecting “get code,” you have 30 days to make a purchase with those Device Dollars before they expire. Those Device Dollars will not convert to Verizon Dollars if you become a Verizon Visa Card holder during those 30 days.

  8. Who on my Verizon wireless account can earn rewards and Verizon Dollars?

    Verizon wireless Account Owners Account Managers can apply for the Verizon Visa Card and if approved, can earn on every purchase, everywhere your Verizon Visa Card is accepted. Verizon Dollars1 earned by any card holder on the same Verizon wireless account will accumulate together in your shared Verizon Dollar Bank in Verizon Up.

    1 Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon Wireless or Verizon Fios account services.

  9. Who on my Verizon Visa Card account can earn rewards and Verizon Dollars?

    Verizon wireless Account Owners and Account Managers can apply for the Verizon Visa Card and if approved, can earn on every purchase, everywhere your Verizon Visa Card is accepted. . Verizon Dollars1 earned by any card holder on the same Verizon Visa Card account will accumulate together in your shared Verizon Dollar Bank in Verizon Up.

    1 Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon Wireless or Verizon Fios account services.

  10. Who can use Verizon Visa Card rewards and Verizon Dollars?

    Verizon wireless Account Owners or Account Managers can use Verizon Dollars and can claim rewards.

    Anyone on your Verizon wireless account who is enrolled in Verizon Up can claim and use Bonus Rewards and Super Tickets.

    Learn how to add or change an Account Owner or Account Manager.

  11. How do I buy a device or accessory with my Verizon Dollars?

    Verizon wireless Account Owners or Account Managers can use Verizon Dollars to buy a device or accessory:

    • With the My Verizon app and on our Verizon wireless website - You’ll have the option to apply your Verizon Dollars at checkout
    • In a Verizon store - A Solution Specialist processes your purchase and applies your Verizon Dollars
    • By phone with a Customer Service representative

    Note: Verizon Dollars have no cash value and are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards or used for security deposits for Verizon wireless or Fios service.

  12. How do I make a down payment for, or, pay off a Device Payment Agreement with Verizon Dollars?

    Verizon wireless Account Owners or Account Managers can use Verizon Dollars to make a down payment for or pay off a Device Payment agreement:

  13. How can I pay my Verizon wireless bill with Verizon Dollars?

    Verizon wireless Account Owners or Account Managers can use Verizon Dollars to pay their Verizon wireless bills:

    Note: When you use Verizon Dollars to pay the total amount of your monthly Verizon wireless bill in the first 24 months of opening a credit card account, you may be eligible for the New Card Holder Offer.

  14. How can I pay my Verizon Fios bill with Verizon Dollars?

    Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

    To pay your Verizon Fios bill with your Verizon Dollars in the My Fios app or through My Verizon (Fios): Choose Bill, then Pay Bill. If you have Verizon Dollars, you see the option to apply them to your bill.

    Note: When you use Verizon Dollars to pay the total amount of your monthly Verizon Fios bill in the first 24 months of opening a credit card account, you may be eligible for the New Card Holder Offer.

  15. What if I later return or exchange a device or accessory I used my Verizon Dollars for?

    Verizon Dollars used toward a purchase that’s later returned or exchanged will be reimbursed in the form of Verizon Dollars as long as there is an open credit card account associated with the Verizon Wireless account.

    The Verizon Dollars you used for a returned product will be deposited back to your Verizon Dollar balance (e.g., if you spend $50 Verizon Dollars and then return the item, $50 Verizon Dollars will be returned to your Verizon Dollar bank).

    If no credit card account exists on the Verizon wireless account, the Verizon Dollars will be forfeited.

    Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

  16. What happens to Verizon Dollars I earned from a Verizon Visa Card purchase if I later return that purchased item?

    If you later return a purchase for which you earned Verizon Dollars, those earned Verizon Dollars will be removed from your Verizon Dollar balance.

    For example, if you use your Verizon Visa Card to buy an $899.99 smartphone at a Verizon store, you earn 2% of that purchase, which would be $17.99 in Verizon Dollars. If you then return that smartphone, $17.99 Verizon Dollars will be deducted from your Verizon Dollar bank balance.

    Note: Returns may result in a negative Verizon Dollar balance.

  17. When do my Verizon Dollars expire?

    There’s no expiration on Verizon Dollars. However, forfeiture rules apply.

    Visit our Verizon Visa Credit Card Rewards Program Terms and Conditions for more information on Verizon Dollars forfeiture rules.

  18. What happens to my Verizon Dollars if I make changes to my Verizon account?

    If you are a Verizon Visa Card holder and:

    • Are a Verizon wireless Account Owner and remove yourself from this role - Your Verizon Dollars are forfeited. Learn about Verizon wireless account roles and management.
    • Move the Verizon wireless line of service associated with the Verizon Visa Card to a different Verizon wireless account - The earned Verizon Dollars stay with the original Verizon wireless account.
    • Cancel your Verizon wireless service entirely - Your Verizon Dollars are forfeited. It does not matter whether your Verizon Visa Card account remains open.

    Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

  19. What happens to my earned Verizon Dollars if I cancel my Verizon Visa Card?

    If you close your Verizon Visa Card account, be sure to spend your Verizon Dollar balance within 90 days.

    Verizon Dollars can still be earned and redeemed up to 90 days after the cancellation. Any unused Verizon Dollars will be forfeited after 90 days.

    Any other rewards you earn through Verizon Up (e.g., Monthly rewards, Bonus Rewards and access to claim Super Tickets) aren’t affected and any rewards you’ve claimed will still be available to you.

    Learn more with the Verizon Visa Credit Card Rewards Program Terms and Conditions.

Managing your Verizon Visa Card account & paying your bill

  1. Can I manage my Verizon Visa Card account and bills online?

    Yes. After your Verizon Visa Card account is opened, you can view transactions, pay your bill and manage your credit card account through the Synchrony Bank website or Verizon Visa Card app:

  2. Can I add my Verizon Visa Card to digital wallets, like Apple Pay?

    Yes, when you receive and activate your Verizon Visa Card, you can also add it to your mobile wallet (e.g., Apple Pay, Google Pay, Samsung Pay).

  3. What happens to my Verizon Visa Card account if I cancel my Verizon wireless service?

    If you cancel your Verizon service, your Verizon Visa Card stays active but you won’t earn rewards, discounts, bonuses or Verizon Dollars.

    You can still spend with your Verizon Visa Card everywhere the Verizon Visa Card is accepted and pay off any remaining Verizon wireless bill amount with your Verizon Visa Card as you do with any other credit card.

    Whether or not you keep your Verizon Visa Card:

    • If you cancel your Verizon service entirely, your Verizon Dollars are forfeited.
    • If you change the Account Owner for your Verizon wireless account (e.g. Transfer Your Service), your Verizon Dollars are forfeited.

How to get help with your Verizon Visa Card and rewards

  1. Who can I contact if I have questions about my Verizon Visa Card bill or service or I lose my card?

    Contact Synchrony Bank 24/7 for help with a lost or stolen card, your credit card billing statement, credit card account questions or address changes and more.

    Visit the Synchrony Bank website or use the Synchrony Bank contact information below:

     

    Verizon Visa Card Customer Service 866-313-9396
    Verizon Visa Signature® Card Customer Service 866-850-6188
    Synchrony Bank Collections 855-893-5851
    Mailing addresses Card holder Payments:
    Verizon Visa
    PO Box 530916
    Atlanta GA 30353-0916
    General consumer correspondence
    PO Box 965013
    Orlando, FL 32896-5013
    Overnight Address for Card holder Payments:
    Verizon Visa
    485 Lake Mirror Road
    Atlanta, GA 30349
    Fair Credit Billing Inquiries (Questions about a bill):
    PO Box 965016
    Orlando, FL 32896-5016

  2. Who can I contact if I have questions about my Verizon account, Verizon Dollars, Verizon Up or Verizon purchases?

    Contact us for questions about Verizon products, services and Verizon Up Rewards or Verizon Dollars.

The Verizon Visa® Credit Card is issued by Synchrony Bank pursuant to a license from Visa USA Inc.
© 2020 Verizon.