An upgrade is when you buy a mobile device through Verizon to replace a mobile device that's already using a line on your account.
You can upgrade by buying a new or certified pre-owned device, and paying full price or using device payments. (The device must be "upgrade eligible" to use device payments).
You can also replace a device on your account with a device you already own. Learn more on the Bring your own mobile device FAQs.
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Upgrade your Verizon mobile device FAQs
Learn how to replace a device that's using a mobile line on your Verizon account with a new device.
- How do I upgrade a mobile device on my Verizon account?
- How do I upgrade and change my monthly mobile data plan?
- I did an upgrade. How do I check the status of my order?