+play FAQs for customers - Manage your online subscriptions

+play lets you manage your digital subscriptions in one place. You get a complete view of subscriptions you have and what you're paying for.

You can:

• Manage your subscriptions (e.g., video, gaming, lifestyle, etc.).
• Access content as you're used to, directly from each content partner's app or online portal.
• Easily manage services so you're only paying for the things you want.
• View and manage payments all in one place.

Access to +play is provided at no cost to eligible Verizon customers.

Subscription purchases you make through +play:

• Are charged to the payment method you provide.
• Don't appear on your Verizon bill. You can see your subscription billing and payments in the list or calendar view in the +play Manage subscriptions section.

Important: New subscription enrollments are no longer available through +play. You can keep and manage any active +play subscriptions you already have. To shop for streaming content, learn about the perks available with myPlan and myHome.

Your privacy is important to us. When you subscribe to services using +play you will have an opportunity to review and agree to Verizon's Privacy Policy. This policy describes our privacy practices, the information that we collect, how that information may be used and shared and the choices you have about certain uses of information.

When you subscribe to a content provider's service through +play , you should also review those parties' terms and privacy policy to understand how they use, collect and share your data.

Unfortunately, on occasion, Verizon and a content provider elect to not continue to provide subscriptions for sale in +play. If you are a current subscriber to one such content provider, you will receive an email with important information about the termination of your subscription. No action is required on your part, as your subscription will be automatically terminated before the scheduled renewal date.

If you wish to retain your subscription, you may resubscribe directly through the content provider at any time via their website. You may wish to wait until the end of your +play billing cycle to avoid being double-billed. Refunds are not issued for partial months. In most cases, your existing profile and settings with that content provider will remain active.

+play no longer allows new subscription enrollments. You can still keep and manage any active +play subscriptions.

To manage subscriptions through +play, you must:

• Have a Verizon mobile account. This includes Verizon standard monthly mobile, 5G Home Internet, and LTE Home  Internet.
• Have a Verizon Fios account. Learn about using +play when you have Verizon Fios (and not also Verizon mobile services).
• Be the Account Owner or Account Manager. You can update account roles in My Verizon.

Prepaid and Business accounts are NOT eligible to subscribe in +play.

Note:

• +play access is restricted to those who are at least 18 years old. Otherwise parental supervision is required.
• All products and services sold on +play require a separate subscription or purchase.
  • Eligibility requirements apply; some offers may not be available to you through +play.
  • Activation and/or access to +play products and services occur outside of +play on a site provided by the seller.
  • Add'l terms may apply.

To access +play, sign in to your My Verizon account using your mobile number, User ID, or One Verizon ID. Use the Manage and Notifications tabs to manage subscriptions you already have.

No, +play is a digital marketplace available only through the My Verizon website.

After you subscribe to a service, you use the service directly through each content provider's app or online portal. You can come back to +play to manage your subscriptions at any time.

When you visit +play you'll see a notifications tab at the top. You'll get a notification:

• For updates about billing and payment activity (e.g., free trial period ending, price changes, etc.)
• For account changes
• For content-related updates

Currently you can't pause a subscription through +play. However, you can unsubscribe from a service.

Important: If you unsubscribe, you can't resubscribe through +play.

You can unsubscribe from a subscription in +play. Learn how to unsubscribe.

If you subscribe to a service through +play but didn't activate the service with the content provider, you won't be charged. If you don't activate a newly-ordered service for 30 days, +play cancels your order automatically.

Important: Cancel any recurring services at least 2 days before the applicable bill cycle ends. Otherwise, you'll be charged for the next full bill cycle - learn more about billing cycles for +play subscriptions.

Important: If you unsubscribe, you can't resubscribe through +play.

Canceling a subscription that you purchased in +play also de-activates the account with the content provider. The only exception is for promotions that include Netflix. In most cases, when your account is deactivated, your account information will be preserved with the content provider.

Terms of Use for each service are set by the +play content partner. Find cancellation details on the content partner's app or website.

If you cancel your Verizon mobile and/or home accounts you can continue to use +play and manage your subscriptions through the My Verizon website. Your +play subscriptions will continue, but you may no longer be eligible for the perks and promotions that were available with your Verizon account.

Important:

• If you use your Verizon phone number as your user name to sign in to your account, you'll need a different user name.
• We'll email you instructions about how to keep using +play.
• If your subscription prices were tied to your Verizon mobile or home plan, the monthly prices will change to stand-alone pricing.
• You're still bound to the content provider agreements for purchases you made through +play.

After you purchase a subscription, +play begins the activation process that you will complete on the content provider’s website.

+play provides the capability to view and manage subscriptions purchased directly in +play. You can also manage billing for most subscriptions in +play.

Good to know: You can't manage +play billing for existing digital subscriptions you have through your Verizon mobile, 5G Home, LTE Home, Fios Home Internet or Fios TV plans. You can only manage these subscriptions in your Verizon Mobile, Fios Home Internet or Fios TV accounts.

Visit the +play Manage tab in +play for any subscriptions included as Verizon mobile phone or Home Internet plan perks and we'll take you where you need to go. Note that any billing that occurs after a promotional period ends remains on your Verizon bill.

Right now, digital subscriptions you have through your Verizon mobile or home account (e.g., Disney Bundle included with select Verizon Unlimited plans, etc.) are managed separately from subscriptions you add through +play. That means you can't manage their payments or subscriptions through +play.

However, you may be able to view certain mobile plan perks within +play.

No, when you visit +play Unlimited mobile plan subscriptions aren't displayed. In My Verizon go to your plan details or Products & plan perks to view those details.

Note:

• Billing management for digital subscriptions that are included with your Verizon plan takes place outside of +play. Visit the +play Manage tab for any subscriptions included as Verizon mobile or home internet plan perks. There, click the perks you want to manage and we'll take you where you need to go.
• Any billing that occurs after a promotional period ends remains on your Verizon bill.

Most existing subscriptions can't be moved to +play. However your existing HBO Max subscription that's billed directly by HBO Max can be moved to +play so you can manage your billing through +play.

If your existing HBO Max subscription is billed directly by HBO Max, you can move your subscription to +play. To move your subscription:

1. Click Get it now from the +play pricing page for HBO Max.
2. Confirm your billing address and select your payment method.
3. Accept the terms and conditions to complete your purchase.
4. Click the HBO Max image. You'll be sent to hbomax.com.
5. Enter your HBO Max login (email address and password).

Your account will automatically be transferred from HBO Max to Verizon +play. You'll be billed by Verizon to the payment method you chose. Billing from HBO Max will stop at the end of the current billing period.

If your existing HBO Max subscription is billed by a third party (e.g., Apple, Verizon Fios, etc.) - You must cancel your HBO Max subscription and resubscribe through +play:

1. Contact the service provider to cancel.
2. Wait to re-subscribe through +play until the end of the original subscription's billing cycle. This helps avoid duplicate charges for the service.
3. Resubscribe through +play.

Important: Contact HBO Max for any refund inquiries in the event you're double billed.

Note: If you are a Fios Home Internet or Fios TV customer, you will need to manage your HBO Max subscription through your Fios My Plan Digital flow.

Once you are subscribed to an NBA service, you may not see other available subscriptions from your Manage page in +play. To see all available subscriptions and make a change to your service, you will need to first cancel your current subscription.

You choose the payment method for each subscription. Here's how it works:

• Choose a service through +play (e.g., Duolingo, Calm, etc.).
• Enter or select credit/debit card.
• We charge your selected payment method for the subscription.
• The charge appears on your credit/debit card statement (e.g., "Verizon+play Duolingo"). It does not appear on your Verizon bill.

Here’s how your billing cycle works:

• Billing begins the day you activate a service or product.
• You're charged for a full cycle, on the same day, for each subscription cycle.

If you purchased a subscription or have one that comes with your mobile phone, 5G Home, LTE Home or Fios Home Internet service, it will be billed to your mobile or Fios bill and will follow the respective billing cycle.

If you got the subscription through +play, the subscription is billed to a credit card and the cycle will start from when you purchased and activated the service.

When you you cancel a +play subscription mid-billing cycle here's what happens:

• Mid-cycle cancellations - No refunds/credits are given for partial periods of service. You continue to have access to the service through the end of the billing period since you paid for the cycle already.
• Mid-cycle service tier changes (e.g., upgrade/downgrade a service or move to/from a bundled service). You get immediate access to the new tier. Any difference in price is applied to your next bill.

No. You will not be charged unless you activate the subscription on the service provider's website or app by setting up an account. If you don't activate a newly-ordered service for 30 days, +play cancels your order automatically.

For help with a service you pay for through +play, contact the content provider. They can resolve service-related issues, like:

• Password changes
• Personal info
• Technical support
• Service quality

If you need help with +play billing or payment issues:

1. Go to +play.
2. Select your subscription.
3. Select Manage subscription.

For help with a +play purchase/billing issue, open Chat with us in the bottom right of your +play screen. We can help with +play issues like:

• Reporting suspicious activity related to +play or a +play seller.
• What to do if your +play payment method was compromised.
• Figuring out any subscription charges that you don't recognize.

For help with purchases made with your Fios Home Internet or Fios TV account see Fios support FAQ - Contact

If you suspect fraud on your account follow the instructions below if you encounter:

• Suspicious activity (e.g., new device being registered, settings and /or preferences changed on your account, or other unusual behavior) within the content provider service, you'll need to contact the content provider.
• Fraudulent charges on your credit/debit card for a Verizon +play subscription for +play subscription you'll need to chat with us for further resolution.