My Verizon FAQs

My Verizon lets you manage your Verizon wireless account anywhere, whenever you need it, from your desktop computer or from an app on your mobile device.

My Verizon Online >
My Verizon App >

If you're registered as the Account Manager or Account Owner, you can manage nearly every aspect of your account, including:

• View and pay your bill online
• Upgrade your phone
• Change your plan
• Add a new line

For additional transactions you can perform in My Verizon, visit our account management page.

Access to the features in My Verizon depends on which account role you've been assigned:

• Account Owner - Has access to all available account information
• Account Manager - Has access to all account information, but can't assign Account Managers or change the Account PIN (previously called billing password or billing system password)
• Account Member - Has limited access to information about their line of service only

Learn more about My Verizon account access roles.

You can use the My Verizon app if:

• All lines on your account are on any of these plans:
  • Unlimited plans that you can mix and match
  • Just Kids
  • Shared Data Plan – 5GB
  • Shard Data Plan – 10GB
  • The new Verizon Plan shared data plans (e.g., S, M, L)*
  • The Verizon Plan or The MORE Everything® Plan*
• You have a compatible iPhone® or Android™ smartphone using:
  • iOS 10.0 or newer
  • Android 4.0 (Ice Cream Sandwich) or newer

If your device isn't eligible for the app, we'll let you know with a text message.

*No longer available to add to your account.

If your device language setting is set to "Español", the My Verizon app automatically displays in Spanish.

You can register on the My Verizon Registration page in My Verizon.

You can change your login and security credentials as needed. Click the links below and then follow the instructions to update to your login information.

• Forgot your password
• Update your password
• Forgot your User ID
• Change your User ID
• Change your email address
• Update your secret question
• Change greeting name

Yes, with your same My Verizon password, you can also access the following websites and services:

• Verizon Messages (Message+)
• Verizon Cloud
• Verizon Smart Family™
• VZ Navigator®

We'll send a letter to your billing address, by first class mail, that contains the temporary password. You should receive the letter in approximately 3 - 5 business days. Use the password provided to sign in to My Verizon and create a new password.

My Verizon accounts can remain dormant, meaning that you don't sign in, for a maximum of 2 years. After that time, you'll be locked out and need to contact us.

However, if you have Auto Pay set up, your account isn't considered dormant even if you don't sign in.

If you have a User ID you can still sign in to My Verizon with that. If you don’t have or know your User ID you can sign in to My Verizon on our Sign in to a disconnected account page for six months after disconnecting your account. You'll need the mobile number, last name on the account and ZIP code.

If you need to pay a bill and your account has been disconnected for more than six months, you can pay it at www.verizonwireless.com/paymybill.