Using My Verizon for your mobile account FAQs

My Verizon lets you manage your Verizon mobile account anywhere, whenever you need it, from your desktop computer or from an app on your mobile device.

If you're registered as the Account Manager or Account Owner, you can manage nearly every aspect of your Verizon mobile account, including:

• View and pay your bill online
• Upgrade your phone
• Change your plan
• Add a new line

Visit our account management page to learn more about what you can do in My Verizon.

Here's who has access to the features in My Verizon:

• Account Owner - Access to all available information for your mobile account
• Account Manager - Access to all account information, but can't assign Account Managers or change the Account PIN
• Account Member - Limited access to information about their line of service only

Visit our Account roles FAQs to learn more.

You can use the My Verizon app with most plans and if you have a compatible iPhone® or Android™ smartphone.

If your device isn't eligible for the app, we'll let you know with a text message.

When installed, the My Verizon app has access to many different device functions, including your device's calendar, microphone, storage and more.

To learn which device permissions are needed and what they're used for:

• Visit the My Verizon app page on Google Play.
• Scroll to Additional Information, choose Permissions and View details.

Note: To install the My Verizon app for iPhone or iPad, visit the My Verizon app page on Apple’s App store.

If your device language setting is set to "Español", the My Verizon app automatically displays in Spanish.

You can register on the My Verizon website or download and register with the My Verizon app.

Note: If you have both Verizon mobile and home accounts and are the Account Owner for both, you can set up one Verizon ID to access both accounts at the same time.

You can change your login and security credentials as needed. Click the links below and then follow the instructions to update your login information.

• Forgot your password
• Update your password
• Forgot your User ID
• Change your User ID
• Change your email address
• Update your secret question
• Change greeting name

Yes, with your My Verizon log in credentials, you can also access these mobile websites and services:

• Verizon Messages (Message+)
• Verizon Cloud
• Verizon Smart Family™

Each line on your Verizon mobile account is listed by its mobile number. To make your devices easier to recognize, you can give each line a nickname (e.g., "Susan's phone", "John's tablet"). The nicknames appear on:

• Your My Verizon Account Overview and Device pages
• Your paper or online Verizon mobile bill

Note: Only the Account Owner or Account Managers can see device nicknames in My Verizon. Account Members will only see the name and number assigned to their line.

To add or change your device nickname(s), go to the Manage devices page in My Verizon and tap or click Edit device nickname.

Note: You must be the Account Owner or Account Manager to add or change a device name.

No. The account's billing name stays the same.

Yes. You can set up one Verizon ID, which is a single login that lets you access your My Verizon mobile and home accounts online at the same time.

Once set up, use your one Verizon ID to sign into the My Verizon and My Fios apps and to your Verizon mobile and home services too (e.g., Smart Family, Verizon Cloud, Fios TV, etc.).

To create your one Verizon ID you must:

• Be both the Account Owner of the Verizon mobile account and Primary Account Holder of the Verizon home (Fios) account.
• Have registered for My Verizon (home and mobile).
  
  If you aren't registered yet, register first and then you can set your one Verizon ID.

Note: Currently, accessing both mobile and home accounts at the same time works only through our My Verizon websites. You must sign into the My Verizon app and the My Fios app separately.

When you use one Verizon ID, your user ID, password and secret question are based on your current login credentials.

User ID: Your new User ID will be the same as your current My Verizon home account’s User ID.

Note: When signing in to My Verizon using one Verizon ID, you have the option to enter your mobile phone number instead of your User ID.

Password and secret question: What your one Verizon ID password and secret question will be depends on which account you sign into when you set up your one Verizon ID.

If you sign in to your:

• Mobile account - Your mobile account's password and secret question are used for your one Verizon ID.
• Home account - Your home account's password and secret question are used for your one Verizon ID.

When your one Verizon ID is created:

• Both your mobile and home account’s settings are updated with your one Verizon ID User ID, password and secret question.
• The User ID, password and secret question not being used are deleted from your account settings.

Here’s how to set up your one Verizon ID through either your My Verizon mobile or My Verizon home account:

Set up your one Verizon ID through your mobile account:

• Set up one Verizon ID through My Verizon on our website.
• Set up one Verizon ID through the My Verizon app.

Set up your one Verizon ID through your My Verizon home account (online only):

1. After signing in, under Account, choose Account settings.
2. Under Security & Authentication, choose Edit next to Access your Mobile and Home accounts with one sign in.
3. Enter your Verizon mobile User ID (or mobile phone number) and password.
4. Choose Confirm.
5. Verify yourself as the mobile account owner. We send a verification request by text or email.
6. Your updated login information displays.
7. Your User ID is the same as your original home account's User ID.
8. Your new password and secret question are the same as they were for your original My Verizon home account because you started through your home account.

Note:

• If you aren't registered yet, register for My Verizon (home or mobile) first, then follow the steps above to set your one Verizon ID login credentials.
• You can set up One Verizon ID through the My Verizon mobile app but currently, accessing both mobile and home accounts at the same time works only through our My Verizon websites. You must sign into the My Verizon app and the My Verizon Fios app separately.

To access your Verizon mobile and home accounts at the same time when you have one Verizon ID:

1. Sign in to your My Verizon home or  My Verizon mobile  online account with your combined Verizon ID.
2. Click Account at the top of the page. Home and Mobile appear on the left. Choose either to go back and forth between your accounts.

Note:

• Currently, accessing both mobile and home accounts at the same time works only through our My Verizon websites. You must sign into the My Verizon app and the My Fios app separately.
• If you enabled two-factor authentication for your logins, it will still work after you set up your one Verizon ID. (Note: Two-factor authentication can be enabled in your My Verizon mobile account under your profile settings. Choose Security then choose two-factor authentication.)

Yes. After you set up your one Verizon ID, you must use it to access:

• My Verizon online (home and mobile)
• The My Verizon app*
• The My Fios app*
• Any other Verizon services and apps that you have (e.g., Smart Family, Verizon Cloud, Fios TV, etc.)

*Currently, accessing both your mobile and home accounts at the same time works only through our My Verizon websites. You must sign into the My Verizon app and the My Verizon Fios app separately.

Yes, you can go back to having separate logins for your mobile and home My Verizon accounts.

Keep in mind that when you remove your one Verizon ID, you must re-register the My Verizon account for which the login credentials were deleted.

To go back to having 2 separate logins:

• Call Verizon Customer Service (either mobile or home) and ask the Customer Service Representative to unenroll you from that My Verizon account.
  • If you call Verizon home Customer Service, the representative will remove your home My Verizon account access. Your one Verizon ID login credentials will then become the login credentials for your My Verizon mobile account.
  • If you call Verizon mobile Customer Service, the representative will remove your mobile account access. Your one Verizon ID login credentials will then become the login credentials for your My Verizon home account.
• Re-register for access to the My Verizon account that was deleted.
  • Register for a My Verizon mobile account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon mobile accounts (e.g., My Verizon mobile online, the My Verizon app, and any Verizon mobile services, Verizon Cloud, etc.).
  • Register for a My Verizon home account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon home accounts (e.g., My Verizon home online, the My Fios app, and any Verizon home services, Fios TV, etc.)

Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won’t be enabled . If you don’t turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.

Yes. To make changes to your one Verizon ID:

1. Sign in to your My Verizon home or  My Verizon mobile  account and go to your Account settings.
2. Edit your User ID, password and/or secret question. When the edits are saved, your one Verizon ID is updated.

Keep in mind, the updated login also applies to:

• My Verizon online (home and mobile)
• The My Verizon app*
• The My Fios app*
• Any other Verizon services and apps that you have (e.g., Smart Family, Verizon Cloud, Fios TV, etc.)

*Currently, accessing both your mobile and home accounts at the same time works only through our My Verizon websites. You must sign into the My Verizon app and the My Verizon Fios app separately.

Yes. However, for your one Verizon ID to work with ZenKey:

• The My Verizon mobile account and the My Verizon home account can’t have 2 separate ZenKey profiles.
• The mobile number that’s used in your My Verizon mobile and home accounts’ registration must be the same as the mobile number used to set up ZenKey.

Learn more with our ZenKey FAQs.

f you can’t validate your sign in by text, we'll send a letter to your mobile account's billing address by first class mail with the temporary password. You should receive the letter in 3-5 business days. Use the password to sign in to My Verizon and create a new password.

My Verizon mobile accounts can remain dormant (i.e., you haven't signed in) for a maximum of 2 years. After that, you'll be locked out and need to contact us.

Exception: If you have Auto Pay set up, your My Verizon account isn't considered dormant even if you don't sign in.

If you have a User ID you can still sign in to My Verizon. If you don’t have or know your User ID you can sign in to My Verizon on our Sign in to a disconnected account page for 6 months after disconnecting your mobile account. You'll need the mobile number, last name on the account and ZIP code.

If you need to pay a bill and your account has been disconnected for more than 6 months, pay it on our Pay my bill page.