The My Verizon website and app let you securely manage your Verizon mobile account from your desktop computer or mobile device. You can view/pay bills, manage devices, change plans, transfer a number and more. Use My Verizon virtually 24/7 to understand and manage your Verizon account.
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Using My Verizon for your mobile account FAQs
Learn how to securely manage your mobile account using the My Verizon website or app. Understand how to create, change or delete your login credentials for My Verizon.
For Prepaid accounts, visit How to use the My Verizon app for Prepaid.
About My Verizon and the My Verizon app
- Account Owner - Access to all available information for your mobile account
- Account Manager - Access to all account information, but can't assign Account Managers or change the Account PIN
- Account Member - Limited access to information about their line of service only
- Visit the My Verizon app page on Google Play.
- Scroll to Additional Information, choose Permissions and View details.
- Android devices - The push notification setting for the My Verizon app is turned to "on" by default.
- To disable all or some push notifications, go to your device's Settings, choose Apps, then My Verizon, then Notifications.
- iPhone - You’re asked to opt into notifications when you set up the My Verizon app. If you didn’t, you can go to your device's Settings, find the My Verizon app and turn on "all notifications".
What transactions can I perform in My Verizon?
If you're registered as the Account Manager or Account Owner, you can manage nearly every aspect of your Verizon mobile account, including:
Visit our account management page to learn more about what you can do in My Verizon.
Who can manage my mobile account in My Verizon?
Here's who has access to the features in My Verizon:
Visit our Account roles FAQs to learn more.
Are there requirements to use the My Verizon app?
You can use the My Verizon app with most plans and if you have a compatible iPhone® or Android™ smartphone.
If your device isn't eligible for the app, we'll let you know with a text message.
What permissions are needed to run the My Verizon app on my device?
When installed, the My Verizon app has access to many different device functions, including your device's calendar, microphone, storage and more.
To learn which device permissions are needed and what they're used for:
Note: To install the My Verizon app for iPhone or iPad®, visit the My Verizon app page on the Apple® App Store®.
How do I view the My Verizon app in Spanish?
Visit My Verizon app - update language to Spanish to learn how to change the My Verizon app language setting, or to change back to English from Spanish.
When your device language setting is set to "Español", the My Verizon app and notifications automatically display in Spanish.
What's a push notification? How do I turn on push notifications in the My Verizon app?
Push notifications are notices that pop up on your phone screen and disappear when you acknowledge them. You get push notifications directly from apps on your phone.
You can get push notifications from your My Verizon app about Verizon offers, rewards, data alerts, bill notices, account sign in and much more. These notifications are in addition to the email and text alerts and notifications you can opt in to through your My Verizon Communication Preferences.
Here's how to turn on My Verizon app* push notifications:
When push notifications are enabled, you can set up billing, payment and usage push notifications in My Verizon.
*For Fios home internet, turn on push notifications in the My Fios app.
Managing My Verizon
- Register on the website - Visit the My Verizon registration page and follow instructions on our Register for My Verizon - Website page.
- Register on the My Verizon app - Visit the My Verizon registration page and follow instructions on our Register via My Verizon app page.
- If you haven't activated your service yet, learn how to Register via My Verizon App Using Order Number.
- After service is activated, you can visit the verizon.com My Verizon registration page.
- Verizon store receipt - The 10-digit mobile number is listed next to each device's image.
- Authorized Retailer receipt - The 10-digit "Line" number is included for each device.
- Receipt from your verizon.com order or the My Verizon app - The receipt in the shipping box shows the "Mobile no." for each device.
- Android and basic phones: The path generally is Settings > About phone/device
- Apple: The path generally is Settings > Phone > My Number
- Visit our devices page and search for your device.
- Choose Read help articles on the device's tile.
- Scroll to the Device ID & Info section on the overview page.
- Open the page titled View phone number.
- Visit the My Verizon registration page on verizon.com. When prompted to enter your mobile number, look for the link to register with your email address. After registering, you can add your account number so you can manage your account through My Verizon. Important: This option is only for accounts that don’t already have a registered Account Owner.
- 5G Home Internet when service is not yet activated - Download the My Verizon app and use your order number to register. Important: You'll need your order number and the location code from your sales receipt or your order confirmation email to register.
How do I register for My Verizon?
Register for My Verizon for your mobile account from your computer or mobile device:
Smartphones can download the My Verizon app to register.
Note: 5G Home Internet - Check your confirmation email for a link to register. If the link isn't accessible:
Need help finding your mobile number? Learn how to find your mobile number.
Fios customers: Register for My Verizon for your Fios Home Internet account using your mobile number, email, Verizon phone number, account number or order number. Or get the My Fios app.
If you have both Verizon mobile and home accounts and are the Account Owner for both, you can set up one Verizon ID. With one Verizon ID you can access both accounts at the same time.
How do I find my mobile number so I can register for My Verizon?
When you register for My Verizon, we ask you for the 10-digit mobile number for your Verizon line of service. Here are ways to find your mobile number.
Find your mobile number on your sales receipt:
For a smartphone or basic phone, look up the mobile number in the phone's settings after it's been activated with Verizon:
For step-by-step instructions to find your mobile number on phones, home internet routers and connected devices (e.g., tablet, hotspot, etc.):
If you still can't find your mobile number, use these options to register for My Verizon:
How do I change my My Verizon mobile login or security credentials?
You can change your login and security credentials as needed. Click the links below and then follow the instructions to update your login information.
What other websites and services can I sign in to with My Verizon credentials?
Use your My Verizon login for these and other Verizon mobile websites and services:
How do I delete my login credentials for the My Verizon website and app?
To delete My Verizon login credentials for one or more lines on your account, contact us. You might need to do this if you want to change which line is registered as the Account Owner.
Once you delete your login credentials, you can't use the My Verizon website or app to manage your Verizon account. To manage your Verizon account using My Verizon website or app, you must re-register and create new My Verizon credentials.
Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won't be enabled . If you don't turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.
Note: if you use one Verizon ID to access both your Verizon home and mobile accounts with one set of login credentials, see "Can I delete my one Verizon ID and go back to having different logins for my home and mobile My Verizon accounts?"
Manage your device nickname(s)
What's a device nickname and where will I see it?
Each line on your Verizon mobile account is listed by its mobile number. To make your devices easier to recognize, you can give each line a nickname (e.g., "Susan's phone", "John's tablet").
The nicknames appear on your My Verizon Account Overview and Device pages.
Note: Only the Account Owner or Account Managers can see device nicknames in My Verizon. Account Members will only see the name and number assigned to their line.
How do I add or change the name of the devices in My Verizon?
To add or change your device nickname(s), go to the Manage devices page in My Verizon and tap or click Edit device nickname.
Note: You must be the Account Owner or Account Manager to add or change a device name.
Will assigning a device nickname in My Verizon change my billing information?
No. The account's billing name stays the same.
Using one Verizon ID for mobile & home accounts
- My Verizon website: Choose between Mobile and Home in the Account menu.
- My Verizon app, you'll see Mobile and Home tabs that let you toggle between your accounts.
- My Fios app
- Smart Family
- Verizon Cloud
- Fios TV
- Any Verizon service or app for which you previously had separate logins.
- Set up one Verizon ID at My Verizon website.
- Set up one Verizon ID in My Verizon app.
- Sign in to your My Verizon home account.
- Select Account > Account settings.
- Under “Security & Authentication”, choose Edit for One Verizon ID.
- Enter your Verizon mobile User ID (or mobile phone number) and password.
- Complete the verification process.
- Your updated login information displays:
- Your User ID is the same as your original home account's User ID.
- Your new password and secret question are the same as they were for your original My Verizon home account because you started through your home account.
- Mobile account - Your mobile account's password and secret question are used for your one Verizon ID.
- Home account - Your home account's password and secret question are used for your one Verizon ID.
- Both your mobile and home account’s settings are updated with your one Verizon ID User ID, password and secret question.
- The User ID, password and secret question not being used are deleted from your account settings.
- Contact Customer Service (mobile) and ask to un-register your mobile number from My Verizon.
- The one Verizon ID becomes the login for your deactivated home (Fios) account.
- You still have access to purchases you made with your old Verizon home account.
- Re-register in My Verizon as the Account Owner of your mobile account.
- Set up your new one Verizon ID.
- If you call Verizon home Customer Service, the representative will delete your User ID and remove My Verizon access from your home account. Your one Verizon ID login credentials remain as the login credentials for your My Verizon mobile account.
- If you call Verizon mobile Customer Service, the representative will unregister your mobile number from My Verizon. Your one Verizon ID login credentials will remain as the login credentials for your My Verizon home account.
- Register for a My Verizon mobile account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon mobile accounts (e.g., My Verizon website and app, and any Verizon mobile services, Verizon Cloud, etc.).
- Register for a My Verizon home account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon home accounts (e.g., My Verizon website and app, My Fios app, and any Verizon home services, Fios TV, etc.)
Can I access my Verizon mobile and home accounts with one set of login credentials?
Yes. After you set up one Verizon ID, you can access your mobile and home accounts in My Verizon.
Here's how to access your Verizon mobile and home accounts when you have one Verizon ID:
Your one Verizon ID will also work for:
How do I set up one Verizon ID so I can access both my home and mobile accounts at the same time?
If you are the Account Owner for Verizon mobile and home accounts, you can set up one Verizon ID.
Here’s how to set up one Verizon ID. You can start from either your My Verizon mobile or My Verizon home account:
From your My Verizon mobile account:
From your My Verizon home account (website only):
Note: You must register for My Verizon (home and mobile) before you set up one Verizon ID.
What will my login credentials be after I set up one Verizon ID to access my mobile and home accounts?
When you set up one Verizon ID, your user ID, password and secret question are based on your current login credentials:
User ID: Your My Verizon home (Fios) User ID becomes your one Verizon User ID. You can also use your mobile phone number to sign in.
Password and secret question: Your one Verizon ID password and secret question are based on which account you started from when you set up one Verizon ID.
If you signed in to your:
When your one Verizon ID is created:
Can I change my one Verizon ID user ID, password or secret question?
Yes, you can change your user ID, password and secret question in My Verizon. Edit your Account settings to update your one Verizon ID.
If you had two-factor authentication for your separate logins, it still works for your one Verizon ID. If you didn’t have it before, you can add two-factor authentication to your account.
How do I change the Verizon home (Fios) account that's associated with my one Verizon ID?
When you close a Verizon home account, your one Verizon ID remains connected to your deactivated account so you still have access to digital purchases (movies, etc.).
Here’s what to do if a closed Home account’s login is still attached to your one Verizon ID:
Can I delete my one Verizon ID and go back to having different logins for My Verizon home and mobile accounts?
Yes, you can go back to having separate logins for your mobile and home My Verizon accounts.
Keep in mind that when you remove your one Verizon ID, you must re-register the My Verizon account for which the login credentials were deleted.
To go back to having 2 separate logins, call Verizon Customer Service (either home or mobile):
Re-register for access to the My Verizon account that was deleted.
Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won’t be enabled. If you don’t turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.
My Verizon troubleshooting
I forgot my password for My Verizon, and I requested a temporary one by text message. What if I can't receive the text message?
If you can't validate your sign in by text, we'll send a letter to your mobile account's billing address by first class mail with the temporary password. You should receive the letter in 3-5 business days. Use the password to sign in to My Verizon and create a new password.
I haven't signed in to My Verizon in a long time. Will I be locked out?
My Verizon mobile accounts can remain dormant (i.e., you haven't signed in) for a maximum of 2 years. After that, you'll be locked out and need to contact us.
Exception: If you have Auto Pay set up, your My Verizon account isn't considered dormant even if you don't sign in.
My mobile account is disconnected. Can I still sign in to My Verizon?
If you have a User ID you can still sign in to My Verizon. If you don’t have or know your User ID you can sign in to My Verizon on our Sign in to a disconnected account page for 6 months after disconnecting your mobile account. You'll need the mobile number, last name on the account and ZIP code.
If you need to pay a bill and your account has been disconnected for more than 6 months, pay it on our Pay my bill page.
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