My Verizon lets you manage your Verizon wireless account anywhere, whenever you need it, from your desktop computer or from an app on your mobile device.
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Using My Verizon for your mobile account FAQs
Learn how to manage your Verizon wireless account with My Verizon, either from your computer or our My Verizon app on your mobile device.
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About My Verizon and the My Verizon app
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What is My Verizon and how does it work with my mobile account?
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What transactions can I perform in My Verizon?
If you're registered as the Account Manager or Account Owner, you can manage nearly every aspect of your Verizon wireless account, including:
Visit our account management page to learn more about what you can do in My Verizon.
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Who can manage my mobile account in My Verizon?
Access to the features in My Verizon depends on your account role:
- Account Owner - Has access to all available account information
- Account Manager - Has access to all account information, but can't assign Account Managers or change the Account PIN
- Account Member - Has limited access to information about their line of service only
Visit our Account roles FAQs to learn more.
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Are there requirements to use the My Verizon app?
You can use the My Verizon app if:
- All mobile lines on your account are on any of these plans:
- Unlimited plans that you can mix and match
- Just Kids
- Shared Data Plan – 5GB
- Shared Data Plan – 10GB
- The new Verizon Plan shared data plans (e.g., S, M, L)*
- The Verizon Plan or The MORE Everything® Plan*
- You have a compatible iPhone® or Android™ smartphone using:
- iOS 10.0 or newer
- Android 4.0 (Ice Cream Sandwich) or newer
If your device isn't eligible for the app, we'll let you know with a text message.
*No longer available to add to your account. - All mobile lines on your account are on any of these plans:
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What permissions are needed to run the My Verizon app on my device?
When installed, the My Verizon app has access to many different device functions, including your device's calendar, microphone, storage and more.
To learn which device permissions are needed and what they're used for:- Visit the My Verizon app page on Google Play.
- Scroll to Additional Information, choose Permissions and View details.
Note: To install the My Verizon app for iPhone or iPad, visit the My Verizon app page on Apple’s App store.
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How do I view the My Verizon app in Spanish?
If your device language setting is set to "Español", the My Verizon app automatically displays in Spanish.
Registering, signing in and passwords
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How do I register for My Verizon for my mobile account?
You can register on the My Verizon registration page in My Verizon.
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How do I change my My Verizon login or security credentials?
You can change your login and security credentials as needed. Click the links below and then follow the instructions to update to your login information.
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Are there other websites and services I can access with the same My Verizon User ID and password?
Yes, with your same My Verizon password, you can also access these wireless websites and services:
My Verizon troubleshooting
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I've forgotten my password for My Verizon, and I requested a temporary one by text message. What if I can't receive the text message?
We'll send a letter to your billing address by first class mail with the temporary password. You should receive the letter in 3 - 5 business days. Use the password to sign in to My Verizon and create a new password.
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I haven't signed in to My Verizon in a long time. Will I be locked out?
My Verizon wireless accounts can remain dormant, meaning that you don't sign in, for a maximum of 2 years. After that, you'll be locked out and need to contact us.
However, if you have Auto Pay set up, your My Verizon account isn't considered dormant even if you don't sign in. -
My wireless account has been disconnected. Can I still sign in to My Verizon?
If you have a User ID you can still sign in to My Verizon. If you don’t have or know your User ID you can sign in to My Verizon on our Sign in to a disconnected account page for 6 months after disconnecting your account. You'll need the mobile number, last name on the account and ZIP code.
If you need to pay a bill and your account has been disconnected for more than 6 months, pay it at www.verizonwireless.com/paymybill.
Android is a trademark of Google, Inc.
iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.