Using My Verizon for your mobile account FAQs

The My Verizon website and app let you securely manage your Verizon mobile account from your desktop computer or mobile device. You can view/pay bills, manage devices, change plans, transfer a number and more. Use My Verizon virtually 24/7 to understand and manage your Verizon account.

If you're registered as the Account Manager or Account Owner, you can manage nearly every aspect of your Verizon mobile account, including:

• View and pay your bill online
• Upgrade your phone
• Change your plan
• Add a new line

Visit our account management page to learn more about what you can do in My Verizon.

Here's who has access to the features in My Verizon:

• Account Owner - Access to all available information for your mobile account
• Account Manager - Access to all account information, but can't assign Account Managers or change the Account PIN
• Account Member - Limited access to information about their line of service only

Visit our Account roles FAQs to learn more.

You can use the My Verizon app with most plans and if you have a compatible iPhone® or Android™ smartphone.

If your device isn't eligible for the app, we'll let you know with a text message.

When installed, the My Verizon app has access to many different device functions, including your device's calendar, microphone, storage and more.

To learn which device permissions are needed and what they're used for:

• Visit the My Verizon app page on Google Play.
• Scroll to Additional Information, choose Permissions and View details.

Note: To install the My Verizon app for iPhone or iPad, visit the My Verizon app page on the Apple® App Store®.

Visit My Verizon app - update language to Spanish to learn how to change the My Verizon app language setting, or to change back to English from Spanish.

When your device language setting is set to "Español", the My Verizon app and notifications automatically display in Spanish.

Register for My Verizon for your mobile account from your computer or mobile device:

• Smartphones and basic phones - Visit the verizon.com My Verizon registration page and use your mobile number to register. Smartphones can also download the My Verizon app to register.
• LTE Home Internet and connected devices (e.g., tablets, mobile hotspots, etc.) - Check your confirmation email for a link to register. If the link isn't accessible visit the verizon.com My Verizon registration page and use your mobile number to register.
• 5G Home Internet - Check your confirmation email for a link to register. If the link isn't accessible:
  • If you haven't activated your service yet, learn how to Register via My Verizon App Using Order Number.
  • After service is activated, you can visit the verizon.com My Verizon registration page and use your mobile number to register.

Need help finding your mobile number? Learn how to find your mobile number.

Fios customers: Register for My Verizon for your Fios Home Internet account using your mobile number, email, Verizon phone number, account number or order number. Or get the My Fios app.

If you have both Verizon mobile and home accounts and are the Account Owner for both, you can set up one Verizon ID. With one Verizon ID you can access both accounts at the same time.

You can change your login and security credentials as needed. Click the links below and then follow the instructions to update your login information.

• Forgot your password
• Update your password
• Forgot your User ID
• Change your User ID
• Change your email address
• Update your secret question

Use your My Verizon login for these and other Verizon mobile websites and services:

• Verizon Messages (Message+)
• Verizon Cloud
• Verizon Smart Family™

Each line on your Verizon mobile account is listed by its mobile number. To make your devices easier to recognize, you can give each line a nickname (e.g., "Susan's phone", "John's tablet").

The nicknames appear on your My Verizon Account Overview and Device pages.

Note: Only the Account Owner or Account Managers can see device nicknames in My Verizon. Account Members will only see the name and number assigned to their line.

To add or change your device nickname(s), go to the Manage devices page in My Verizon and tap or click Edit device nickname.

Note: You must be the Account Owner or Account Manager to add or change a device name.

No. The account's billing name stays the same.

Yes. After you set up one Verizon ID, you can access your mobile and home accounts in My Verizon.

Here's how to access your Verizon mobile and home accounts when you have one Verizon ID:

• My Verizon website: Choose between Mobile and Home in the Account menu.
• My Verizon app, you'll see Mobile and Home tabs that let you toggle between your accounts.

Your one Verizon ID will also work for:

• My Fios app
• Smart Family
• Verizon Cloud
• Fios TV
• Any Verizon service or app for which you previously had separate logins.

Yes, you can go back to having separate logins for your mobile and home My Verizon accounts.

Keep in mind that when you remove your one Verizon ID, you must re-register the My Verizon account for which the login credentials were deleted.

To go back to having 2 separate logins, call Verizon Customer Service (either home or mobile):

• If you call Verizon home Customer Service, the representative will delete your User ID and remove My Verizon access from your home account. Your one Verizon ID login credentials remain as the login credentials for your My Verizon mobile account.
• If you call Verizon mobile Customer Service, the representative will unregister your mobile number from My Verizon. Your one Verizon ID login credentials will remain as the login credentials for your My Verizon home account.

Re-register for access to the My Verizon account that was deleted.

• Register for a My Verizon mobile account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon mobile accounts (e.g., My Verizon website and app, and any Verizon mobile services, Verizon Cloud, etc.).
• Register for a My Verizon home account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon home accounts (e.g., My Verizon website and app, My Fios app, and any Verizon home services, Fios TV, etc.)

Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won’t be enabled. If you don’t turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.

If you can't validate your sign in by text, we'll send a letter to your mobile account's billing address by first class mail with the temporary password. You should receive the letter in 3-5 business days. Use the password to sign in to My Verizon and create a new password.

My Verizon mobile accounts can remain dormant (i.e., you haven't signed in) for a maximum of 2 years. After that, you'll be locked out and need to contact us.

Exception: If you have Auto Pay set up, your My Verizon account isn't considered dormant even if you don't sign in.

If you have a User ID you can still sign in to My Verizon. If you don’t have or know your User ID you can sign in to My Verizon on our Sign in to a disconnected account page for 6 months after disconnecting your mobile account. You'll need the mobile number, last name on the account and ZIP code.

If you need to pay a bill and your account has been disconnected for more than 6 months, pay it on our Pay my bill page.