Using My Verizon for your mobile account FAQs

Push notifications are notices that pop up on your phone screen and disappear when you acknowledge them. You get push notifications directly from apps on your phone.

You can get push notifications from your My Verizon app about Verizon offers, rewards, data alerts, bill notices, account sign in and much more. These notifications are in addition to the email and text alerts and notifications you can opt in to through your My Verizon Communication Preferences.

Here's how to turn on My Verizon app* push notifications:

• Android devices - The push notification setting for the My Verizon app is turned to "on" by default.
  • To disable all or some push notifications, go to your device's Settings, choose Apps, then My Verizon, then Notifications.
• iPhone - You’re asked to opt into notifications when you set up the My Verizon app. If you didn’t, you can go to your device's Settings, find the My Verizon app and turn on "all notifications".

When push notifications are enabled, you can set up billing, payment and usage push notifications in My Verizon.

*For Fios home internet, turn on push notifications in the My Fios app.

Register for My Verizon for your mobile account from your computer or mobile device:

• Register on the website - Visit the My Verizon registration page and follow instructions on our Register for My Verizon - Website page.
• Register on the My Verizon app - Visit the My Verizon registration page and follow instructions on our Register via My Verizon app page.

Smartphones can download the My Verizon app to register.

Note: 5G Home Internet - Check your confirmation email for a link to register. If the link isn't accessible:

• If you haven't activated your service yet, learn how to Register via My Verizon App Using Order Number.
• After service is activated, you can visit the verizon.com My Verizon registration page.

Need help finding your mobile number? Learn how to find your mobile number.

Fios customers: Register for My Verizon for your Fios Home Internet account using your mobile number, email, Verizon phone number, account number or order number. Or get the My Fios app.

If you have both Verizon mobile and home accounts and are the Account Owner for both, you can set up one Verizon ID. With one Verizon ID you can access both accounts at the same time.

When you register for My Verizon, we ask you for the 10-digit mobile number for your Verizon line of service. Here are ways to find your mobile number.

Find your mobile number on your sales receipt:

• Verizon store receipt - The 10-digit mobile number is listed next to each device's image.
• Authorized Retailer receipt - The 10-digit "Line" number is included for each device.
• Receipt from your verizon.com order or the My Verizon app - The receipt in the shipping box shows the "Mobile no." for each device.

For a smartphone or basic phone, look up the mobile number in the phone's settings after it's been activated with Verizon:

• Android and basic phones: The path generally is Settings > About phone/device
• Apple: The path generally is Settings > Phone > My Number

For step-by-step instructions to find your mobile number on phones, home internet routers and connected devices (e.g., tablet, hotspot, etc.):

1. Visit our devices page and search for your device.
2. Choose Read help articles on the device's tile.
3. Scroll to the Device ID & Info section on the overview page.
4. Open the page titled View phone number.

If you still can't find your mobile number, use these options to register for My Verizon:

• Visit the My Verizon registration page on verizon.com. When prompted to enter your mobile number, look for the link to register with your email address. After registering, you can add your account number so you can manage your account through My Verizon. Important: This option is only for accounts that don’t already have a registered Account Owner.
• 5G Home Internet when service is not yet activated - Download the My Verizon app and use your order number to register. Important: You'll need your order number and the location code from your sales receipt or your order confirmation email to register.

To delete My Verizon login credentials for one or more lines on your account, contact us. You might need to do this if you want to change which line is registered as the Account Owner.

Once you delete your login credentials, you can't use the My Verizon website or app to manage your Verizon account. To manage your Verizon account using My Verizon website or app, you must re-register and create new My Verizon credentials.

Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won't be enabled . If you don't turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.

Note: if you use one Verizon ID to access both your Verizon home and mobile accounts with one set of login credentials, see "Can I delete my one Verizon ID and go back to having different logins for my home and mobile My Verizon accounts?"

If you are the Account Owner for Verizon mobile and home accounts, you can set up one Verizon ID.

Here’s how to set up one Verizon ID. You can start from either your My Verizon mobile or My Verizon home account:

From your My Verizon mobile  account:

• Set up one Verizon ID at My Verizon website.
• Set up one Verizon ID in My Verizon app.

From your My Verizon home account (website only):

1. Sign in to your My Verizon home account.
2. Select Account > Account settings.
3. Under “Security & Authentication”, choose Edit for One Verizon ID.
4. Enter your Verizon mobile User ID (or mobile phone number) and password.
5. Complete the verification process.
6. Your updated login information displays:
   
   1. Your User ID is the same as your original home account's User ID.
   2. Your new password and secret question are the same as they were for your original My Verizon home account because you started through your home account.

Note: You must register for My Verizon (home and mobile) before you set up one Verizon ID.

When you set up one Verizon ID, your user ID, password and secret question are based on your current login credentials:

User ID: Your My Verizon home (Fios) User ID becomes your one Verizon User ID. You can also use your mobile phone number to sign in.

Password and secret question: Your one Verizon ID password and secret question are based on which account you started from when you set up one Verizon ID.

If you signed in to your:

• Mobile account - Your mobile account's password and secret question are used for your one Verizon ID.
• Home account - Your home account's password and secret question are used for your one Verizon ID.

When your one Verizon ID is created:

• Both your mobile and home account’s settings are updated with your one Verizon ID User ID, password and secret question.
• The User ID, password and secret question not being used are deleted from your account settings.

Yes, you can change your user ID, password and secret question in My Verizon. Edit your Account settings to update your one Verizon ID.

If you had two-factor authentication for your separate logins, it still works for your one Verizon ID. If you didn’t have it before, you can add two-factor authentication to your account.

When you close a Verizon home account, your one Verizon ID remains connected to your deactivated account so you still have access to digital purchases (movies, etc.).

Here’s what to do if a closed Home account’s login is still attached to your one Verizon ID:

1. Contact Customer Service (mobile) and ask to un-register your mobile number from My Verizon.
   
   1. The one Verizon ID becomes the login for your deactivated home (Fios) account.
   2. You still have access to purchases you made with your old Verizon home account.
2. Re-register in My Verizon as the Account Owner of your mobile account.
3. Set up your new one Verizon ID.