Using the My Verizon app & website for your mobile account FAQs

Here's how to register for My Verizon:

Mobile device accounts:

• Visit the My Verizon registration page.
  • Visit Register for My Verizon - Website for step-by-step instructions.
• Smartphones can download the My Verizon app to register.

5G Home Internet and LTE Home Internet accounts: Check your confirmation email for a link to register. If the link isn't accessible:

• If you haven't activated your service yet, learn how to Register via My Verizon App Using Order Number.
• After service is activated, you can visit the My Verizon registration page.

Fios accounts: Register for My Verizon for your My Verizon for your Fios account using your mobile number, email, Verizon phone number, account number or order number.

Important: If you have both Verizon mobile and home accounts and are the Account Owner for both, you can set up one Verizon ID. With one Verizon ID you can access both accounts at the same time.

When you register for My Verizon, we ask for the 10-digit mobile number for your Verizon line of service. Here are ways to find your mobile number.

Find your mobile number on your sales receipt:

• Verizon store receipt - The 10-digit mobile number is listed next to each device's image.
• Authorized Retailer receipt - The 10-digit "Line" number is included for each device.
• Receipt from your verizon.com order or the My Verizon app - The receipt in the shipping box shows the "Mobile no." for each device.

For a smartphone or basic phone, look up the mobile number in the phone's settings after it's been activated with Verizon:

• Android and basic phones: The path generally is Settings > About phone/device
• Apple: The path generally is Settings > Phone > My Number

For step-by-step instructions to find your mobile number on phones, home internet routers and connected devices (e.g., tablet, hotspot, etc.):

1. Visit our devices page and search for your device.
2. Choose Read help articles on the device's tile.
3. Scroll to the Device ID & Info section on the overview page.
4. Open the page titled View phone number.

Note: If you signed up for 5G Home Internet but service isn't activated yet, register on My Verizon using your order number. Important: You'll also need the location code from your sales receipt or your order confirmation email.

If you forgot your password for My Verizon or need to change your login and security credentials, follow the links below:

• Forgot your password
• Change your password
• Forgot your User ID
• Change your User ID
• Change your email address
• Change your secret question

You can:

• Use your My Verizon login to access the Verizon Home app and manage your Verizon Home Internet.
• Sign in to My Verizon to manage these and other services:
  • Verizon Cloud
  • Verizon Smart Family™

To delete My Verizon login credentials for one or more lines on your account, contact us. You might need to do this if you want to change which line is registered as the Account Owner.

Once you delete your login credentials, you can't use the My Verizon website or app to manage your Verizon account. To manage your Verizon account using My Verizon website or app, you must re-register and create new My Verizon credentials.

Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won't be enabled . If you don't turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.

Note: if you use one Verizon ID to access both your Verizon home and mobile accounts with one set of login credentials, see Can I delete my one Verizon ID and go back to having different logins for My Verizon home and mobile accounts?

Each line on your Verizon mobile account is listed by its mobile number. To make your devices easier to recognize, you can give each line a nickname (e.g., "Susan's phone", "John's tablet").

To add or change your device nickname(s), go to the Manage devices page in My Verizon and tap or click Edit device nickname.

Note: You must be the Account Owner or Account Manager to add or change a device name.

No. Assigning a device nickname doesn't change the billing name of your account.

Yes. After you set up one Verizon ID, you can access your mobile* and home accounts at the same time when signed into My Verizon**:

• My Verizon website: Choose either Mobile or Home in the Account menu.
• My Verizon app: Choose between Mobile and Home tabs.

You can also use one Verizon ID to sign in and manage:

• Smart Family
• Verizon Cloud
• Fios TV
• Any Verizon service or app for which you previously had separate logins.

*Verizon LTE Home Internet and 5G Home Internet are delivered by Verizon's wireless network. Manage them under Mobile account in My Verizon.
**The My Verizon app is available to customers with mobile, 5G Home Internet, LTE Home Internet and/or Fios services (i.e., Fios Home Internet, Fios Home Phone, Fios TV) only. Those with other services (e.g.., High Speed Internet, DSL, etc.) can use the My Verizon website only.

You must be the Account Owner of both accounts and have registered each in My Verizon before you can set up one Verizon ID. Start from either your My Verizon mobile or My Verizon home account:

View steps to set up one Verizon ID through your My Verizon mobile account:

• Set up one Verizon ID in the My Verizon website.
• Set up one Verizon ID in the My Verizon app.

Here's how to set up one Verizon ID through your My Verizon home account:

• Sign in to your home account on the My Verizon website:
  1. Select Account > Account settings.
  2. Under Security & Authentication, choose Edit for one Verizon ID and follow the steps.
• Sign in to your home account on the My Verizon app:
  1. Select Account.
  2. Select Edit profile and settings.
  3. Under Security, choose One Verizon ID.
     

When you set up one Verizon ID, your user ID, password and secret question are based on your current login credentials:

User ID: In most cases, your Fios User ID will be your one Verizon ID. We display your one Verizon ID on the confirmation page when you complete setup. You can also use your mobile phone number to sign in.

Password and secret question: Your one Verizon ID password and secret question depend on the account you started from. If you signed in to your:

• Mobile account - Your mobile account's password and secret question are used for your one Verizon ID.
• Home account - Your home account's password and secret question are used for your one Verizon ID.

Edit your Account settings to change your user ID credentials.

If you had two-factor authentication for your mobile login, it will still work for your one Verizon ID. You can always add add two-factor authentication to your account.

When you close a Verizon home account, your one Verizon ID remains connected to your deactivated account so you still have access to digital purchases (movies, etc.).

Here's what to do if a closed Home account's login is still attached to your one Verizon ID:

1. Contact Customer Service (mobile) and ask to un-register your mobile number from My Verizon.
   1. The one Verizon ID becomes the login for your deactivated home (Fios) account.
   2. You still have access to purchases you made with your old Verizon home account.
2. Re-register in My Verizon as the Account Owner of your mobile account.
3. Set up your new one Verizon ID.

Yes, you can go back to having separate logins for your mobile and home My Verizon accounts.

Keep in mind that when you remove your one Verizon ID, you must re-register the My Verizon account for which the login credentials were deleted.

To go back to having 2 separate logins, call Verizon Customer Service (either home or mobile):

• If you call Verizon home Customer Service, the representative will delete your User ID and remove My Verizon access from your home account. Your one Verizon ID login credentials remain as the login credentials for your My Verizon mobile account.
• If you call Verizon mobile Customer Service, the representative will unregister your mobile number from My Verizon. Your one Verizon ID login credentials will remain as the login credentials for your My Verizon home account.

Re-register for access to the My Verizon account that was deleted.

• Register for a My Verizon mobile account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon mobile accounts (e.g., My Verizon website and app, and any Verizon mobile services, Verizon Cloud, etc.).
• Register for a My Verizon home account. Set a new user ID, password and secret question. These new login credentials will work for all Verizon home accounts (e.g., My Verizon website and app, My Fios app, and any Verizon home services, Fios TV, etc.)

Important: When you re-register, if you had paper-free billing turned on, you must turn it on again or it won’t be enabled. If you don't turn on paper-free billing before your next bill is generated, you lose any Auto Pay and paper-free billing discount you may have for that month and until you turn paper-free billing back on.

My Verizon mobile accounts can remain dormant (i.e., you haven't signed in) for a maximum of 2 years. After that, you'll be locked out and need to contact us.

Exception: If you have Auto Pay set up, your My Verizon account isn't considered dormant even if you don't sign in.

If you have a User ID you can still sign in to My Verizon. If you don't have or know your User ID you can sign in to My Verizon on our Sign in to a disconnected account page for 6 months after disconnecting your mobile account. You'll need the mobile number, last name on the account and ZIP code.

If you need to pay a bill and your account has been disconnected for more than 6 months, pay it on our Pay my bill page.