Verizon In-Store & Curbside Pickup FAQs

Verizon's In-Store and Curbside Pickup lets you buy online and pick up your purchase at a participating Verizon store or Authorized Retailer.

These are free services that save you time and shipping costs.

Curbside Pickup is only available to existing Verizon customers.

To place an In-Store or Curbside Pickup order:

My Verizon app:

Learn how to place an In-Store or Curbside order from the My Verizon app.

My Verizon online:

1. Shop online for an item you'd like to purchase.
2. After you select the quantity and other device options, tap or click Check availability under the Pick up in-store section.
3. Tap or click the Search for a Store field and enter your ZIP code.
4. Tap or click Find Stores.
5. Scroll to the store you want to go to and tap or click Pick up From This Store.
6. Select the delivery method as either In-Store or Curbside Pick Up (available only in select locations).
   
7. Tap or click Next step and follow the onscreen instructions to complete your purchase.
   
   Note: If no stores are presented, you may want to expand your mile range.

After the payment is authorized, you'll receive an email confirming your order. You'll get another email when your order is ready for pickup at the store.

Please don't come to the store until you receive an email letting you know your order is ready for pickup.

To pick up the order at the store:

• The Account Owner or Account Manager must be present and bring a valid government-issued photo ID
• If you paid for the order with a credit or debit card, you must bring that payment card with you

Note: When you receive the email stating your order is ready to pick up, the email will also include recommended next steps that you should follow.

Learn more about account access roles.

You need to pay online for In-Store or Curbside Pickup orders. The Account Owner or Account Manager must be present to pick up the order. Learn more about account access roles.

What do I need to bring to the store to pick up my order?

In-Store and Curbside Pickup are currently available across the United States at participating Verizon stores and Authorized Retailers.

Orders placed after store business hours will be processed the next business day.

Please don't go to the store until you receive an email or text notification that your purchase is ready for pickup.

If the location you selected for In-Store or Curbside Pickup closes unexpectedly, your order will be cancelled and refunded.

You can change your store selection any time prior to finishing the online order process.

No, some items aren't eligible for In-Store or Curbside Pickup at this time. If an item isn't eligible, you won't see In-Store or Curbside Pickup listed as an option for that item.

You can get a SIM card for a new line on your account using In-Store or Curbside Pickup: Your pick up choices will only include locations for which SIM card pick up is available and that have SIM card inventory.

Pre-ordering through In-Store or Curbside Pickup isn't available for SIM cards for existing lines of service.

Visit our SIM Card FAQs for more SIM card details.

No, pre-order and backorder items aren't eligible for In-Store or Curbside Pickup at this time.

New devices may not be eligible for In-Store or Curbside Pickup as soon as they're released. The stores need to have sufficient stock before In-Store Pickup is available.

If a device is eligible for In-Store or Curbside Pickup, you'll see those options offered during online checkout.

Some items aren't eligible for In-Store or Curbside Pickup. If the items you're purchasing aren't available in a store near you, or you aren't in an eligible location, those options won't appear during checkout.

No, you can only select one store per order to pick up your items.

You'll receive an email (and text message, if you selected that option during the order process) when your In-Store or Curbside Pickup order is ready to be picked up.

Note: The email will also have recommended next steps that you should follow.

Here's what you'll need depending on how you paid for your order:

• A valid government-issued photo ID or Verizon Pass (existing Verizon customers only). Learn more about Verizon Pass
• The credit card or debit card that was used to place the order online. For Masterpass® and Apple Pay® you still need to bring in your physical card to pick up your order*.

*The Masterpass and Apple Pay options are only available to existing Verizon customers when placing an In-Store or Curbside Pickup order online.

Note: For Curbside Pickup, download the My Verizon app to your mobile device for the most seamless experience. If the My Verizon app isn't already in your Apps menu, you can search for "My Verizon" in your phone's app store:

• Android™ - Download from Google Play™ Store
• iPhone® - Download from the Apple® App Store®

The store will hold your order for 3 days, starting from the date you placed the order online. Any items not picked up within 3 days are automatically canceled. You should receive a refund to your credit card within 3-5 business days.

You can pick up your order from the participating Verizon store or Authorized Retailer that you selected online during the order process. When you arrive, inform a Sales Representative that you're there for an In-Store Pickup.

Note: The email will also have recommended next steps that you should follow.

You can pick up your order from the participating Verizon store or Authorized Retailer that you selected online during the order process.

1. When you arrive at the designated store, you will see signs directing you to the Curbside Pickup spots. The Curbside location will vary by store but will be near the store entrance.
2. Once you are in a Pickup spot you will need to check-in and let the Sales Representative know which Curbside Pickup location you are in by doing one of the following:
   
   Click on the check-in link in your Ready for Pickup email
               OR
   Use the My Verizon app to check in.
   
3. The Sales Representative will come to that spot with your order. At this time, you may be asked to provide a photo ID.
4. Have the door of your vehicle unlocked or the trunk open, depending on where you prefer to have your items delivered.
   
5. Once your delivery is completed, you will receive an Order Picked Up email confirming the items that you received.

If for any reason you need to enter the store or have direct contact with the Verizon Sales Representative, please follow all social distancing safety guidelines.

The Account Owner or Account Manager must be present to pick up the order at the store. Learn more about account access roles.

Be sure to bring these items to the store:

• Credit or debit card, Masterpass* or Apple Pay* payment
• A valid government-issued photo ID
• The credit card or debit card that was used to place the order online

The Masterpass and Apple Pay options are only available to existing Verizon customers when placing an In-Store or Curbside Pickup order online.

You can't make changes to an In-Store or Curbside Pickup order once it is placed. However, you can return or exchange items after they are delivered.

You can cancel an In-Store or Curbside Pickup order on the My Orders page in My Verizon.

Note: To cancel, your order must be in Sent or Ready status.

If you picked up your merchandise at a Verizon store:

• You can do a return or exchange at any Verizon store
• You cannot do a return or exchange at any Authorized Retailer

If you picked up your merchandise at an Authorized Retailer:

• You can do a return at any Verizon store or at the same Authorized Retailer from which you picked up your merchandise
• You can do an exchange at any Verizon store, but cannot do an exchange at any Authorized Retailer

You can also send back your return or exchange by mail. See how to print a return label from My Verizon.

All returns must be within the return period specified in our Return Policy. A restocking fee may apply.

Please refer to our Shipping FAQs for more information about other shipping options.