Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon mobile 30-day return and exchange FAQs

Learn how to return and/or exchange mobile devices and accessories within 30 days of purchase. A restocking fee TT of $50 may apply to returns or exchanges of a mobile device (excluding Hawaii).

Important: If you purchased from a Verizon Authorized Retailer (e.g., BestBuy, etc.) you must return or exchange at that location.

About making a return or exchange

How to return or exchange mobile merchandise

Apple, iPhone, iPad, iPod, iMessage are registered trademarks of Apple Inc.
Android is a trademark of Google, Inc.

24/7 automated phone system: call *611 from your mobile