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Verizon mobile 30-day return and exchange FAQs

Learn how to return and/or exchange mobile devices and accessories within 30 days of purchase. A restocking fee of $50 may apply to returns or exchanges of a mobile device (excluding Hawaii).

Important: If you purchased from a Verizon Authorized Retailer (e.g., BestBuy, etc.) you must return or exchange at that location.

To learn how to return home internet equipment (e.g. routers, receivers), visit our LTE Home Internet FAQs, 5G Home Internet FAQs or Fios Equipment return page.

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