Shipping options for your online purchases FAQs

You'll see these choices when you buy a mobile device or accessory from our website:

There's a $2 charge for each additional device or accessory added to any order.

Shipping charges are calculated based on the options you choose and the number of devices or accessories being shipped.

¹2-day shipping for $9.99 is available for most orders. New customers and existing customers who add a new line of service may be waived this fee as part of a promotional offer. Applies to purchases placed online for delivery within the US only, excluding Alaska and Hawaii.
²Saturday shipping is available on Friday only.
³Prepaid orders must be completed by 4 PM local time to qualify for same day shipping.
⁴In-Store Pickup is available during normal business hours at Verizon owned and operated stores.

Changing the shipping address after ordering may not be possible:

New customers - For your security, we don't allow new Verizon customers to change a shipping address after an order is submitted. To change the address, you must cancel your order and submit a new order with the new address.

Current customers – Devices often ship immediately after an order is placed. If the device is being shipped, the address can't be changed or updated. You can click Chat with us at the bottom right corner of the page to ask if a change is possible.

Yes, we may require a signature for any order over $75 from someone at the delivery address.

The shipping carrier will make 3 delivery attempts and then the order will be returned and canceled.

It depends on which shipping option* you select.

2-day shipping:

• Orders placed before 8 PM ET Monday - Friday, or before 2 PM ET on Saturday, excluding holidays, will be delivered in 2 business days
• Orders placed after 2 PM ET on Saturday, and before 8 PM ET on Monday will be delivered on Wednesday*

Overnight shipping:

• Orders placed by 10 PM ET Monday - Friday or before 2 PM ET on Saturday, excluding holidays, will be delivered by the next business day
• Orders placed after 2 PM ET on Saturday and before 10 PM ET on Monday will be delivered on Tuesday**
• Prepaid and accessory only orders must be ordered by 4 PM local time to qualify for same day shipping.

Any order placed after the current business day cutoff, will ship the following business day.

*Available for purchases placed online within the US only, excluding Alaska and Hawaii.
**Subject to credit authorization, verification and inventory availability.

No, we can't ship to a PO Box. We only deliver to street addresses. However, you can use a PO Box address for billing purposes.

In-Store Pickup is available in select areas. Visit our In-Store Pickup FAQs for more information.

You can find your order invoices on the My Orders page in My Verizon.

To view an order invoice:

1. Tap the order you want to view the invoice for.
2. Tap the View Invoice link. A PDF version of the invoice displays.

You can track your shipment on the My Orders page in My Verizon. Select the order you want to track, and then tap the tracking number link.

Note: If the tracking number doesn't appear as a link, tracking is unavailable with that courier.

Once you complete your order, you'll receive an email confirming that the order has been shipped. The email includes the order tracking number and an expected delivery date.

To check your order status, go to the My Orders page in My Verizon.

Check your shipping confirmation email and contact the shipping carrier if your order doesn't arrive by the expected delivery date.

If you're not satisfied with your purchase, you can return the product with the original sales receipt within the return period specified in our Return Policy. A restocking fee TT may apply.

View our Return a device or accessory video for more information.