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Verizon Family
Upgrade or Downgrade Subscription

2026-10-02 15:58:53.804

Verizon Family
Upgrade or Downgrade Subscription

Use My Verizon or the Verizon Family app to change your Verizon Family subscription level. To access more features, consider upgrading to Verizon Family Plus.

Before you begin

A downgrade of Smart Family Plus to Verizon Family (free plan) must be done in your My Verizon account.
To perform the steps below, you need to:
  • ensure the Verizon Family app is installed on the Guardian's device.
  • sign in to the app using a My Verizon user ID or mobile number that has Guardian access privileges.
For more info visit the Verizon Family FAQs.

Upgrade to Plus Subscription in Verizon Family App

  1. From the Verizon Family app, tap the
    More tab
    .
  2. Tap
    Account
    .
  3. Tap
    Subscription
    .
  4. Select
    Verizon Family Plus
    .
    This option is unavailable if your account has a line on the justkids plan. To remove your Verizon Family subscription, you must first change your plan.
  5. Review and accept the Terms & Conditions and Privacy Policy then tap
    Enroll
    .

Upgrade / Downgrade Subscription in My Verizon

  1. Do one of the following:
    • Open the 
      My Verizon app
       then from the Me tab, navigate:
      Manage products & plan perks
      Verizon Family
      .
    • From a web browser, sign in to My Verizon then navigate:
      Account
      My products & plan perks
      Verizon Family
      .
  2. Select
    Change Subscription
    .
  3. Select a new plan then select
    Continue
    .
  4. Review and accept the Terms & Conditions then select
    Confirm
    .