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Transferring a number to Verizon mobile from another carrier

Here’s what to expect when you transfer your phone number to Verizon from another carrier. For more information about transferring your number to Verizon, refer to our Transfer your number to Verizon Mobile FAQs page.

There are 3 possible scenarios for transferring your phone number to Verizon:

Transferring a number to a new line

Your phone with your previous carrier will continue to work while the transfer processes. During this time, you can use your new Verizon phone to make calls, but not receive calls.

You'll receive a free text message from Verizon to your new phone once the number has transferred. At that time, all calls made and received will be with your new Verizon wireless phone.

Replacing an existing number

During the transfer process, your Verizon mobile phone and the device you have with the other service provider will continue working as normal.

When the port completes, we'll send a free text message to your Verizon mobile phone that includes instructions for how to reprogram it. When you receive the text message, your phone with the other service provider will stop working, and you should reprogram your Verizon mobile phone right away.

After reprogramming, you'll be able to make and receive calls with your Verizon mobile phone, using the number you ported from your other service provider.

Transferring a number from a Verizon mobile reseller

If you’re transferring your number from a Verizon mobile reseller. TT During the transfer process, you will not be able to use your new Verizon mobile phone until the transfer is complete.

When your transfer completes, your phone with the other service provider will stop working, and you should reprogram your Verizon mobile phone right away.

After reprogramming, you'll be able to make and receive calls and messages with your Verizon mobile phone, using the number you transferred from another carrier.