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Account Management

This page can help you assign account roles, update your login and contact information, and set up security features for your account.

If you need help with billing, visit our Bill and Payment page. For plans, visit our Plans page.

Perform the transactions on this page easily from the My Verizon app.

Filter all topics below.


Add, upgrade or bring your own device

Want to add a new line to your account? Click or tap above to add a line to your account in My Verizon.
Learn how to switch your phone number to Verizon from another service provider. See if you're eligible to transfer your number, or check your transfer status.
You can use a device that you already own on the Verizon network by following a few simple steps. Click or tap above to to add your own device to your account.
Ready for a new device? Click or tap above to upgrade in My Verizon.

Change your contact settings

Your contact numbers are where we'll call or text you important information about your account. Click or tap above to change the phone numbers we can best reach you at in My Verizon.
The email address we have on file is where we'll send you important information about your account. Click or tap above to update your email address online.
You can choose how we communicate with you. Click or tap above to make changes to your communications and alerts and change your notification language.
Your billing address is where we mail important account information, including your paper bill. Click or tap above to update your billing address.
Your service address is the address where you live. Typically it's the same as your billing address. Click or tap above to update your service address.

Change your phone number

Need to change your mobile number? Click or tap above to get a new number in My Verizon.

Enhance your security

Add extra security to your account by adding two-factor authentication. Click or tap above to add this security feature to your account in My Verizon.
Your account PIN is a 4-digit number used to verify your identity. Click or tap above to change your account PIN in My Verizon.
Your user ID is used to login into your My Verizon account. Click or tap above to change your user ID in My Verizon.
Your security question can help you login to My Verizon if you forget your credentials. Click or tap above to edit your secret question in My Verizon.
To keep your account safe, your My Verizon password should be updated frequently. Click or tap above to update your My Verizon password.

Manage the users on your account

An account manager can do things like make a payment, add a line to your account or upgrade a device. Click or tap above to add an account manager in My Verizon, and let other authorized users make changes to your account.
You can move your line to someone else's account, or move someone else's line to your account by performing a transfer of service. Click or tap above to start the transfer of service process in My Verizon.

Subscribe to or remove a feature

Click or tab above to to add, manage or remove an add-on or app on your line in My Verizon.

Suspend or reconnect your line

Click or tap above to unsuspend a line on your account in My Verizon.
You can suspend a line on your account if you're going on vacation, have a lost or stolen device or are being deployed for military duty. Click or tap above to suspend a line in My Verizon.

Update your privacy settings

You can manage the information Verizon collects about you. Click or tap above to manage your preferences in My Verizon.

View your documents

Visit Documents and Receipts in My Verizon, which has all your account change notifications, store receipts, payment receipts and more.

Welcome to Verizon

Bluegrass Cellular is now part of Verizon. Learn about your new mobile account.
Learn how to manage plans, devices, billing and more for your new Verizon mobile account.