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Account Management

This page can help you assign account roles, update your login and contact information, and set up security features for your account.

If you need help with billing, visit our Bill and Payment page. For plans, visit our Plans page.

Filter all topics below.


Add, upgrade or bring your own device

Add a line to your account

Have an existing account you want to add a new line to? Click or tap above to add a line to your account in My Verizon.

Bring your own device to Verizon

You can use a device that you already own on the Verizon network by following a few simple steps. Click or tap above to learn how to add your own device to your account in My Verizon.

Switch to Verizon - Port Your Number FAQs

Learn how to switch your phone number to Verizon from another service provider. See if you're eligible to transfer your number, or check your transfer status.

Upgrade a line on your account

Ready for a new device? Click or tap above to upgrade in My Verizon.

Change your contact settings

Change your contact numbers

Your contact numbers are where we'll call or text you important information about your account. Click or tap above to change the phone numbers we can best reach you at in My Verizon.

Edit your email address

The email address we have on file is where we'll send you important information about your account. Update your email address in My Verizon by clicking or tapping above.

Update how you receive communications

You can choose how we communicate with you. Visit My Verizon by clicking or tapping above to make changes to your communications and alerts.

Update your billing address

Your billing address is where we mail important account information, including your bill, if you are receiving a paper bill. Update your billing address in My Verizon by clicking or tapping above.

Update your service address

Your service address is the address where you live. Typically it's the same as your billing address. You can update your service address in My Verizon by clicking or tapping above.

Change your phone number

Get a new mobile number

Need to change your mobile number? Click or tap above to get a new number in My Verizon.

Enhance your security

Add two-factor authentication

Add extra security to your account by adding two-factor authentication. Click or tap above to add this security feature to your account in My Verizon.

Change your account PIN

Your account PIN is a 4-digit number used to verify your identity. Click or tap above to change your account PIN in My Verizon.

Change your user ID

Your user ID is used to login into your My Verizon account. Change your user ID in My Verizon by clicking or tapping above.

Edit your secret question

Your security question can help you login to My Verizon if you forget your credentials. To edit your secret question in My Verizon click or tap above.

Update your password

To keep your account safe, your My Verizon password should be updated frequently. Click or tap above to update your My Verizon password.

Manage the users on your account

Add an account manager

An account manager can do things like make a payment, add a line to your account or upgrade a device. Click or tap above to add an account manager in My Verizon, and let other authorized users make changes to your account.

Cancel a line on your account

To disconnect a line on your account you must contact Customer Service. Visit our Contact Us page.

Transfer your service to another account, or take responsibility for someone else's account

You can move your line to someone else's account, or move someone else's line to your account by performing a transfer of service. Click or tap above to start the transfer of service process in My Verizon.

Subscribe to or remove a feature

Subscribe to, manage or remove a feature

Add, manage or remove features on your line in My Verizon by clicking or tapping above.

Suspend or reconnect your line

Reconnect a suspended line on your account

Unsuspend a line on your account in My Verizon by clicking or tapping above.

Temporarily suspend one or all of the lines on your account

You can suspend a line on your account if you're going on vacation, have a lost or stolen device or are being deployed for military duty. Click or tap above to suspend a line in My Verizon.

Update your privacy settings

Change your privacy settings

You can control your privacy settings in My Verizon by clicking or tapping above.

View your documents

Access your Documents and Receipts

Visit Documents and Receipts in My Verizon, which has all your account change notifications, store receipts, payment receipts and more.