eSIM FAQs

An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert.

Like a traditional SIM card, the eSIM stores data that is needed for your device to connect to and use the Verizon network.

Devices that have Dual SIM with an eSIM have both a physical SIM card and an eSIM. This allows you the option to have two different phone numbers on the same device.

• A device with eSIM-only devices does not have a physical SIM card and can have only one phone number.
• A device that is dual SIM with an eSIM allows the user to have two different phone numbers on the same device. These devices have one physical SIM card and one eSIM for each possible mobile number.

Devices that are eSIM-only do not have a physical SIM card, instead all of the information needed to connect your device to use on the Verizon network is stored on the eSIM inside the device.

Motorola razr

In order to make changes to the account you must be the Account Owner or Account Manager. To activate your eSIM-only device, contact us to get assistance and instructions.

The following devices support Dual SIM with an eSIM:

• Apple® iPhone® SE
• Apple iPhone 11
• Apple iPhone 11 Pro
• Apple iPhone 11 Pro Max
• Apple iPhone XR
• Apple iPhone XS
• Apple iPhone XS Max
• Google Pixel 4 / Pixel 4 XL
  

Dual SIM with an eSIM opens up many possibilities that were previously unavailable with only a physical SIM. For example:

• Having two phone numbers and two different plans tied to a single device
• Being able to have a data plan on a foreign carrier while traveling abroad without swapping SIMs

Yes, you can combine two separate phone numbers onto a single dual SIM with an eSIM capable device, including:

• Two personal numbers that are on the same account
• Two personal numbers that are on separate accounts
• One personal and one business number

To make changes to your personal line, you'll need to verify that you are authorized to do so when you contact us. To make changes to your business line, contact your company's single point of contact (SPOC) to make sure your company supports the dual SIM with an eSIM feature.

Yes, if you have a compatible device, you can activate Verizon service with your eSIM and don't need a physical SIM card from Verizon. Visit our support page for more information on activating using the My Verizon app and your eSIM.

Note: If you purchase your device from Verizon, it will come with a pre-inserted physical SIM card which will be used with Verizon service. The eSIM can be used if you purchased your device through another carrier, or a non-Verizon reseller.

At this time prepaid service is unavailable with dual SIM with an eSIM technology.

Yes, if you have both SIMs active it means that you have two different phone numbers.

Yes, you can make and receive calls and messages from both phone numbers you have. However, if you're on a call with one of your phone numbers, calls to your other phone number will go to voicemail. You also won't receive a notification for the missed call. Call Waiting will work if you receive a call from the same number that you are currently using.

For more information on setting up your two phone numbers on a compatible iPhone, visit our How to Use Guide.

Yes, if you have a device active on the eSIM, that device can be upgraded to a new one.

If the device you upgrade to has eSIM functionality, follow the instructions in the box to complete set up and activation.

Visit Apple's support page for more information.