Move your mobile number to another carrier FAQs

How to move your mobile number to another carrier depends on what type of Verizon account you have:

Standard monthly accounts:

1. Generate a Number Transfer PIN in My Verizon. Find out how to get a Number Transfer PIN.
2. Tell your new carrier which lines you want to move. You can use the Number Transfer PIN to authorize the move of any/all lines on your account.
3. Use the Number Transfer PIN and your Verizon account number to authorize the new carrier to start the transfer. The new carrier will contact Verizon, transfer your number and disconnect your line(s).

Important: Don't disconnect your Verizon line of service until after your number is moved. Otherwise you must reactivate your Verizon number before your new carrier can move it.

Note: If your line has Number Lock on, to protect against unauthorized moves, you'll see a notice in My Verizon. You must turn off Number Lock before moving a number. See: How do I turn off Number Lock?

Fraud prevention tip: We send a confirmation text to any mobile number that requested a move. If you didn't authorize the transfer, call the number in our message.

Business accounts:

Business accounts don't need a Number Transfer PIN to move a number:

1. Give your new carrier your Verizon account number and billing account PIN.
2. The new carrier will contact us, move your number and disconnect your Verizon line.

To get a Number Transfer PIN you must have a standard monthly account. You must be logged in* to My Verizon as Account Owner or Account Manager.**

Use any of these methods to get a Number Transfer PIN:

• Dial #PORT from the smartphone that has the number you want to transfer.*
  • Our system verifies you're dialing from the phone to be transferred.
  • We send you a link to generate the Number Transfer PIN in My Verizon.
• My Verizon app: Create Your Number Transfer PIN
• My Verizon website: My Profile > Number Transfer PIN > "Generate PIN"

Important:

• Keep your Number Transfer PIN and Account Number safe and don't share it with anyone except the new carrier or an Account Member. Verizon will never ask you for this information.
• The Number Transfer PIN is an account level code you can use to authorize the move of any/all of the lines on your account. Tell your new carrier which Verizon lines you want to move.
• The Number Transfer PIN is only valid for 7 days so give it to your new carrier promptly.

*If you don't have the phone which has the number you want to transfer, you can use another smartphone, tablet or computer. Follow the My Verizon website steps above.
** If you or a loved one need to move mobile lines due to intimate partner violence or abuse, call Customer Service at 800-922-0204. Learn more about Managing your Verizon mobile line in a domestic violence situation.

We don't charge a specific fee for moving numbers to or from our service. However:

• You may be charged an Early Termination fee, if your line has a minimum contract term that hasn't been completed.
• You must pay off any remaining device payment balance.
• If you move your last phone line, you must also cancel any connected device lines (i.e., smartwatch, tablet, hotspot, etc.) to stop charges for those lines.

A scammer who gets your personal information could move your mobile number to another carrier. This is called an "unauthorized port out". The scammer then could get your calls and texts to take control of other accounts, like banking and social media.

You can set up Number Lock for free to protect your mobile number from an unauthorized move. That number can't be moved to another line or carrier unless you remove the lock.

Note: Number Lock on your number doesn't help prevent SIM card changes or equipment changes to your device.

You can set up Number Lock by dialing *611 or on the Number Lock page in My Verizon:

My Verizon app: Tap Settings > Number Lock > Choose number

My Verizon website:

1. Go to the Number Lock page.
2. Select On next to the mobile number(s) that you want to protect from being moved.
3. Tap or click Save Changes.

Before you can move a number to another device or carrier, be sure Number Lock is turned off. Turn off Number Lock by dialing *611 or use My Verizon:

My Verizon app: Tap the Settings > Number Lock > Choose number.

My Verizon website:

1. Go to the Number Lock page.
2. Select Off for the number(s) that you want to unlock.
3. Respond to the security authorization code we send you. This confirms it's OK to unlock your number.
4. Tap or click Save Changes. Now you can move the number(s) you unlocked.