If you have a standard account*, the first step is to request a Number Transfer PIN. In order to transfer your Verizon number to another carrier, you will need to provide this PIN and your Verizon Account Number as authorization for the transfer. How do I request a Number Transfer PIN?
Once you've received your Number Transfer PIN and Verizon Account Number, you can begin the number transfer (or port out) process with your new carrier.
If you plan on trading your device, please obtain the Number Transfer PIN prior to returning the device.
If you are a prepaid customer or have a business account, you will continue using the Billing Account Pin and Verizon Account Number when transferring your number.
Important: Do not disconnect your Verizon phone line before requesting the number transfer from your new carrier.
The new carrier will contact Verizon at the appropriate time to transfer your Verizon number and disconnect your line. If you disconnect your Verizon line before contacting the new carrier to transfer your phone number, you’ll have to reactivate your Verizon number first before you can port it out.
*Not available for business and prepaid accounts.
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