Verizon Home Device Protect FAQs

Verizon Home Device Protect provides coverage of eligible home tech from TVs, gaming systems and computers to smart home products, wearables and Wi-Fi enabled home healthcare devices.

With Verizon Home Device Protect, you get:

• Connect & Protect - All 5G Home Internet customers with VHDP get a $0 professional setup of 5G Home equipment. Verizon Home Internet customers with a 5G Home or Fios internet plan who are enrolled in VHDP can enjoy a $0 installation for eligible home tech such as televisions, soundbars, security cameras, thermostats and doorbells. ¹
• Repairs or replacement - If your eligible home entertainment, home office, wearable or smart home product experiences a covered breakdown, we'll repair or replace it for you. A $49 or $99 service fee may apply when a claim is filed. Limitations and exclusions apply. See the Terms & Conditions before enrollment. ²
• Second residence coverage - Protect eligible home tech in a second residence of your choosing - at no additional cost. ³
• 24/7 Expert help - 1-Tap access to expert support, device tips and self-help tech guides.
• In-home expert visits - 2 in-home visits per 12-month period from experts to help you configure, setup and optimize smart products or choose the best Wi-Fi devices for your home. ⁴
• Complete Tech Care - Get your laptops, gaming consoles and tablets tuned up and cleaned out.

Note: Verizon Home Device Protect doesn't cover devices already covered by any one of the Verizon mobile device protection options. To learn about protecting those devices, please visit our Verizon Mobile Protect FAQs.

¹Customers enrolled in both Verizon Home Device Protect (VHDP) and Verizon 5G Home Internet are eligible to have the $99 professional setup fee for Verizon 5G Home waived in locations where professional setup is available. Professional setup available in select locations and, if available, will present at time of service order. To be eligible for fee waiver, the 5G Home order must be placed after 4/25/24 and while the customer is enrolled in both VHDP and 5G Home. The customer must remain enrolled in both VHDP and 5G Home for 90 days after the professional setup. After 90 days, the setup fee will be waived and a bill credit will be added to the customer's Verizon account. Promotional offers for the professional setup fee may be offered periodically to other Verizon customers.
²If we determine that we cannot service your product as specified in this Plan, we may replace it with a replacement product, or we may at our discretion, issue you a gift card or check based on the replacement value, age and condition of the product, as determined by us, immediately prior to the breakdown.
³Your primary address for Verizon Home Device Protect coverage is your Verizon account address. You may change your second covered address up to 3 times per 12 months. In order to cover a second address, you must add it through your Asurion dashboard at my.asurion.com/dashboard or at the time of filing a claim. Your second covered address must be used primarily for residential and not business purposes. Terms and conditions apply to both covered addresses, and claims at both covered addresses will count towards the plan aggregate claim limit.
⁴Limitations and exclusions apply. See Verizon Home Device Protect Technical Support Terms of Service for details.

To be eligible for Verizon Home Device Protect, you must have either:

• A Verizon broadband account with Fios Home Internet, 5G Home Internet or LTE Home Internet.
• A Verizon mobile account with:*
  • Unlimited plans you can mix and match
  • A shared data plan, such as:
    • Shared Data Plan – 5GB**
    • Shared Data Plan – 10GB**
    • The new Verizon Plan shared data plan (e.g., S, M, L)**
    • The Verizon Plan**
    • The MORE Everything® Plan**

Not sure what plan you have? Go to My Plan in My Verizon.

*Business, government and prepaid accounts aren't eligible. Certain older wireless calling plans may not be eligible.
**These plans are no longer available to add to your account, but if you already have these plans, you can still enroll in Verizon Home Device Protect.

Absolutely. These services protect different products:

• Verizon Mobile Protect covers your mobile phones, smartwatches and tablets that have a line on a Verizon mobile account. Devices covered by Verizon Mobile Protect aren't eligible for coverage under Verizon Home Device Protect.
• Verizon Home Device Protect provides coverage for your eligible home entertainment, home office, wearable and smart home products, such as flat screen TVs, smart thermostats, desktops/laptops, home theater systems, gaming consoles and more. It covers not only eligible home tech but also provides 24/7 remote premium technical support, and includes two in-home visits per 12 months.*

* Verizon Home Device Protect doesn't cover products connected to a Verizon mobile account or covered by any one of the Verizon mobile device protection options.

Verizon Home Device Protect covers a variety of the most common electronic products in your home. This includes, but is not limited to:

• Products covered:
  • TVs (LCD, Plasma, LED)
  • Desktops / laptops*
  • Gaming consoles (e.g., XBox®)
  • Printers
  • Home theater systems
  • DVD / Blu-ray™ players
  • Audio/video streaming devices*
  • Routers*
  • Smart home / Wi-Fi products (e.g., smart thermostat, Alexa™, etc.)
    • Wi-Fi enabled home healthcare devices
    • Smart mops and vacuums
    • Smart pet care
  • Advanced gaming devices
  • Wearables (e.g., smartwatches**)
  • Premium audio headsets
  • Tablets**
• Also includes coverage for accidental damage while handling for select portable products:
  • Laptops**
  • Wearables (e.g., smartwatches**)
  • Tablets**

For more details, and a full list of products covered refer to the Verizon Home Device Protect Terms & Conditions.

*Excludes any Verizon-branded or provided routers and audio/video streaming devices supported by Verizon.
**To be covered by Verizon Home Device Protect, eligible products must be equipped with a Windows® operating system version Windows 7 or newer, Android™ version 1.6 or newer, or for Apple® computers, an Apple operating system version OS X (10) or newer.

Eligible products are covered for mechanical or electrical failures caused by defects in materials and workmanship, normal wear and tear and power surge.

Plus, portable products are covered for unintentional and accidental damage from handling. Limitations and exclusions apply. See the Terms & Conditions for complete details.

All eligible products at your primary home residence (Verizon account address) or your second covered address (added through your Asurion dashboard), are covered. See the Verizon Home Device Protect Terms & Conditions to review the list of eligible products.

After you're enrolled in Verizon Home Device Protect for 30 days, you can file a claim on an eligible product that experiences a breakdown. You can file an unlimited number of claims in a 12-month time frame; however, each approved claim may not exceed $3,000, and the maximum annual claim limit is $5,000 in a 12-month period, under a single plan.

Each approved claim will apply to your total claim limit for 12 months after the claim is completed. At that point, the amount of that claim will no longer apply to your total claim limit, and the amount of that claim will be added back to your available claim-limit balance (or aggregate limit) under the plan.

Verizon Home Device Protect costs $25/month, plus applicable taxes. You can enroll or cancel at any time.

Once a claim is approved under Verizon Home Device Protect, you may be required to pay either $0, $49 or $99, depending on the product, prior to receiving a repair or replacement. For each product installation you request, a $49 service fee also applies. You can check the applicable services fees for specific products under Verizon Home Device Protect on Asurion's website.

Go to our Verizon Home Device Protect Terms & Conditions page.