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Samsung Galaxy Watch4 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Watch4.
Troubleshoot Galaxy Watch4

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy Watch4 - Activate / Set Up Device

Here's how to activate and set up your Galaxy Watch4 via Number Share.

Samsung Galaxy Watch4 - Add a Samsung Account

Here's how to add a Samsung account to your Galaxy Watch4.

Samsung Galaxy Watch4 / Galaxy Watch4 Classic User Guide (PDF)

This User Guide can help you get the most out of your Galaxy Watch4 and Galaxy Watch 4 Classic. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Samsung Galaxy Watch4 - Back Up Data

Here's how to back up your Galaxy Watch4 data via the Galaxy Wearables app.

Basics

Samsung Galaxy Watch4 - Determine Cellular Capabilities

Here's how to tell what your Galaxy Watch4 can do when your phone is turned on or off.

Samsung Galaxy Watch4 - Replace Existing Device

Here's how to activate your Galaxy Watch4 if you've recently replaced your watch or have reset the network settings.

Battery & Power

Samsung Galaxy Watch4 - Charge the Device

Here's how to charge your Galaxy Watch4.

Samsung Galaxy Watch4 - Extend Battery Life

Here are some ways to improve the battery life of your Galaxy Watch4.

Samsung Galaxy Watch4 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Watch4.

Bluetooth

Samsung Galaxy Watch4 - Connect to New Phone

Here's how to connect your existing Galaxy Watch4 to a new phone.

Samsung Galaxy Watch4 - Delete Paired Bluetooth Connection

Here's how to remove an existing Bluetooth connection on your Galaxy Watch4.

Samsung Galaxy Watch4 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Watch4 on or off and make it visible to other devices for pairing.

Calling & Dialing

Samsung Galaxy Watch4 - Answer a Call

Here's how to answer a call from your Galaxy Watch4.

Samsung Galaxy Watch4 - Call a Number

Here's how to place a call from your Galaxy Watch4.

Samsung Galaxy Watch4 - View / Delete Call History

Here's how to view and delete call history from your Galaxy Watch4.

Contacts

Samsung Galaxy Watch4 - View Contacts

Here's how to view contacts on your Galaxy Watch4.

Data

Samsung Galaxy Watch4 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Watch4.

Samsung Galaxy Watch4 - Manage Data Usage

Here's how to change the data usage cycle on your Galaxy Watch4, view data usage and set data limits.

Samsung Galaxy Watch4 - Turn Data On / Off

Here's how to turn cellular data for your Galaxy Watch4 on or off.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Watch4 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy Watch4.

Samsung Galaxy Watch4 - View Phone Number

Here's how to view the phone number associated with your Galaxy Watch4.

Device Settings

Samsung Galaxy Watch4 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (Screen timeout, Font) on your Galaxy Watch4.

Samsung Galaxy Watch4 - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings, if your Galaxy Watch4 isn't receiving calls or alerts for texts and email.

Samsung Galaxy Watch4 - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Galaxy Watch4, view this info.

Samsung Galaxy Watch4 - Turn Notification Settings On / Off

Here's how to turn notifications for your Galaxy Watch4 on or off via the Galaxy Wearables app.

Samsung Galaxy Watch4 - Turn Remote Connection On / Off

Here's how to turn Remote connection for your Galaxy Watch4 on or off.

Email/Gmail

Samsung Galaxy Watch4 - Add an Existing Email Account

Here's how to add an existing email account to your Galaxy Watch4.

Samsung Galaxy Watch4 - Remove Email Account

Here's how to remove an email account from your Galaxy Watch4.

Samsung Galaxy Watch4 - Reply to an Email Message

Here's how to reply to email from your Galaxy Watch4.

GPS & Location Based Services

Samsung Galaxy Watch4 - Turn GPS Location On / Off

Here's how to turn the GPS location services for your Galaxy Watch4 on or off.

Home Screen

Samsung Galaxy Watch4 - Access Notification Panel

Here's how to view and dismiss notifications for your Galaxy Watch4.

Lock, Unlock, Password & Security

Samsung Galaxy Watch4 - Enable / Disable / Modify Screen Lock

​Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy Watch4.​​

Samsung Galaxy Watch4 - Unlock the Device

Here's how to unlock the screen on your Galaxy Watch4.

Near Field Communication (NFC)

Samsung Galaxy Watch4 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Watch4.

Operating System & Software

Samsung Galaxy Watch4 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Watch4 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Watch4 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Watch4 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Watch4 - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy Watch4.

Samsung Galaxy Watch4 - View Software Version

Here's how to view the software version your Galaxy Watch4 is running.

Samsung Galaxy Watch4 Software Update

Get instructions on how to download the latest software update for performance improvements and enhancements for your Galaxy Watch4.

SIM Card

Samsung Galaxy Watch4 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Watch4.

Sounds, Volume & Audio

Samsung Galaxy Watch4 - Set Ringtones / Notification Sounds

Here's how to set or change ringtones for incoming calls / messages on your Galaxy Watch4.

Samsung Galaxy Watch4 - Vibrate Mode

Here's how to change the vibration mode of your Galaxy Watch4.

Samsung Galaxy Watch4 - Volume Controls

Here's how to control the volume of your Galaxy Watch4.

Status Indicators/Lights

Samsung Galaxy Watch4 - View Signal Strength

Here's how to view signal strength on the Galaxy Watch4.

Text & Multimedia Messaging

Samsung Galaxy Watch4 - Create and Send a Text Message

Here's how to create and send a text message from your Galaxy Watch4.

Samsung Galaxy Watch4 - View Text Messages

Here's how to view text messages from your Galaxy Watch4.

Wi-Fi & Network

Samsung Galaxy Watch4 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Galaxy Watch4.

Samsung Galaxy Watch4 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Watch4.

Samsung Galaxy Watch4 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Watch4 on or off.