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Samsung Galaxy Watch5 - Support Overview
Samsung Galaxy Watch5 - Support Overview
Find device-specific support and online tools for your Samsung Galaxy Watch5.
Troubleshoot Galaxy Watch5
This online tool will help you identify and resolve problems with your device.
Filter all topics below.
- Apps & Widgets
- How to Use
- Troubleshooting
All Topics
Accessories
Activation, Setup & User Guides
Back Up & Transfer Content
Basics
Battery & Power
Bluetooth
Calling & Dialing
Contacts
Data
Device ID & Info
Device Settings
Email/Gmail
GPS & Location Based Services
Home Screen
Lock, Unlock, Password & Security
Memory/Storage
Near Field Communication (NFC)
Operating System & Software
SIM Card
Sounds, Volume & Audio
Status Indicators/Lights
Text & Multimedia Messaging
Wi-Fi & Network
Using Verizon Wireless or Manufacturer Approved Accessories
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Check out this info on using compatible accessories.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Activate / Set Up Device
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Here's how to quickly set up your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Add a Samsung Account
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Here's how to add a Samsung account to your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Back Up Data
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Here's how to back up your Galaxy Watch5 / Galaxy Watch5 Pro data via the Galaxy Wearables app.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Add Cellular Plan
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Here's how to activate your Galaxy Watch5 / Galaxy Watch5 Pro on a mobile plan with Number Share.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Determine Cellular Capabilties
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Here's how to tell what your Galaxy Watch5 / Galaxy Watch5 Pro can do when your phone is turned on or off.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Replace Existing Device
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Here's how to activate your Galaxy Watch5 / Galaxy Watch5 Pro If you've recently replaced your watch or have reset the network settings.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Charge the Device
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Here's how to charge your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Extend Battery Life
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Here are some ways to improve the battery life of your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Battery Info
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Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Connect to New Phone
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Here's how to connect your existing Galaxy Watch5 / Galaxy Watch5 Pro to a new phone.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Delete Paired Bluetooth Connection
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Here's how to remove an existing Bluetooth connection on your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Bluetooth On / Off
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Here's how to turn Bluetooth for your Galaxy Watch5 / Galaxy Watch5 Pro on or off and make it visible to other devices for pairing.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Answer a Call
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Here's how to answer a call from your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Call a Number
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Here's how to place a call from your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View / Delete Call History
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Here's how to view and delete call history from your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Contacts
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Here's how to view contacts on your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Allow / Deny Data Roaming
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Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Manage Data Usage
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Here's how to change the data usage cycle, view data usage and set data limits on your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Data On / Off
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Here's how to turn cellular data for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.
My Verizon Website - View Device Info
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Here's how to view info (e.g., model, SIM ID, IMEI, etc.) for a device on your account via the My Verizon website.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Device ID
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Here's how to find the device ID (IMEI) for your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro- View Phone Number
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Here's how to view the phone number associated with your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Adjust Brightness / Display Settings
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Here's how to adjust screen brightness and other display settings (Screen timeout, Background style, Font, etc.) on your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Manage Do Not Disturb Settings
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Here's how to check 'Do not disturb' settings, if your Galaxy Watch5 / Galaxy Watch5 Pro isn't receiving calls or alerts for texts and email.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Airplane Mode On / Off
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To turn Verizon network services on/off or if they aren't functioning on your Galaxy Watch5 / Galaxy Watch5 Pro, view this info.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Remote Connection On / Off
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Here's how to turn Remote connection for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn TalkBack On / Off
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Here's how to turnTalkBack (screen reader) for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Add an Existing Email Account
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Here's how to add an existing email account to your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Remove Email Account
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Here's how to remove an email account from your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Reply to an Email Message
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Here's how to reply to email from your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn GPS Location On / Off
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Here's how to turn the GPS location services for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Access Notification Panel
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Here's how to view and dismiss notifications for your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Enable / Disable / Modify Screen Lock
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Here's how to set up, change or disable the screen lock option (e.g., PIN, pattern, etc.) for your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Unlock the Device
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Here's how to unlock the screen on your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Check Device Storage
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Here's how to free up space if your Galaxy Watch5 / Galaxy Watch5 Pro runs slowly or crashes / resets or apps freeze when running them.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn NFC On / Off
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Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Factory Data Reset (Powered Off)
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Here's how to factory / hard reset your Galaxy Watch5 / Galaxy Watch5 Pro if the screen freezes or call, app, audio or sync issues occur and the device won't start up.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Factory Data Reset (Powered On)
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Here's how to factory / hard reset your Galaxy Watch5 / Galaxy Watch5 Pro if the screen freezes or call, app, audio or sync issues occur.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Install Device Software Updates
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Here's how to check for and install software updates on your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Software Version
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Here's how to view the software version your Galaxy Watch5 / Galaxy Watch5 Pro is running.
Samsung Galaxy Watch5 Software Update
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Get instructions on how to download the latest software update for performance improvements and enhancements for your Galaxy Watch5.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View SIM Card Number
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Here's how to view the SIM card number associated with your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Set Ringtones / Notification Sounds
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Here's how to set or change ringtones for incoming calls / messages on your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Vibrate Mode
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Here's how to change the vibration mode of your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Volume Controls
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Here's how to control the volume of your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Signal Strength
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Here's how to view signal strength on the Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Create and Send a Text Message
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Here's how to create and send a text message from your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Text Messages
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Here's how to view text messages from your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Add a Wi-Fi Network
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Here's how to connect your Galaxy Watch5 / Galaxy Watch5 Pro to a Wi-Fi network.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Remove Wi-Fi Connection
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Here's how to remove a saved Wi-Fi network from your Galaxy Watch5 / Galaxy Watch5 Pro.
Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Wi-Fi On / Off
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Here's how to turn Wi-Fi for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.
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