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Samsung Galaxy Watch5 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Watch5.
Troubleshoot Galaxy Watch5

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Activate / Set Up Device

Here's how to quickly set up your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Add a Samsung Account

Here's how to add a Samsung account to your Galaxy Watch5 / Galaxy Watch5 Pro.

Back Up & Transfer Content

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Back Up Data

Here's how to back up your Galaxy Watch5 / Galaxy Watch5 Pro data via the Galaxy Wearables app.

Basics

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Add Cellular Plan

Here's how to activate your Galaxy Watch5 / Galaxy Watch5 Pro on a mobile plan with Number Share.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Determine Cellular Capabilties

Here's how to tell what your Galaxy Watch5 / Galaxy Watch5 Pro can do when your phone is turned on or off.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Replace Existing Device

Here's how to activate your Galaxy Watch5 / Galaxy Watch5 Pro If you've recently replaced your watch or have reset the network settings.

Battery & Power

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Charge the Device

Here's how to charge your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Extend Battery Life

Here are some ways to improve the battery life of your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Watch5 / Galaxy Watch5 Pro.

Bluetooth

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Connect to New Phone

Here's how to connect your existing Galaxy Watch5 / Galaxy Watch5 Pro to a new phone.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Delete Paired Bluetooth Connection

Here's how to remove an existing Bluetooth connection on your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Watch5 / Galaxy Watch5 Pro on or off and make it visible to other devices for pairing.

Calling & Dialing

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Answer a Call

Here's how to answer a call from your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Call a Number

Here's how to place a call from your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View / Delete Call History

Here's how to view and delete call history from your Galaxy Watch5 / Galaxy Watch5 Pro.

Contacts

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Contacts

Here's how to view contacts on your Galaxy Watch5 / Galaxy Watch5 Pro.

Data

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Manage Data Usage

Here's how to change the data usage cycle, view data usage and set data limits on your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Data On / Off

Here's how to turn cellular data for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM ID, IMEI, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Device ID

Here's how to find the device ID (IMEI) for your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro- View Phone Number

Here's how to view the phone number associated with your Galaxy Watch5 / Galaxy Watch5 Pro.

Device Settings

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (Screen timeout, Background style, Font, etc.) on your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Manage Do Not Disturb Settings

Here's how to check 'Do not disturb' settings, if your Galaxy Watch5 / Galaxy Watch5 Pro isn't receiving calls or alerts for texts and email.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Watch5 / Galaxy Watch5 Pro, view this info.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Remote Connection On / Off

Here's how to turn Remote connection for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn TalkBack On / Off

Here's how to turnTalkBack (screen reader) for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.

Email/Gmail

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Add an Existing Email Account

Here's how to add an existing email account to your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Remove Email Account

Here's how to remove an email account from your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Reply to an Email Message

Here's how to reply to email from your Galaxy Watch5 / Galaxy Watch5 Pro.

GPS & Location Based Services

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn GPS Location On / Off

Here's how to turn the GPS location services for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.

Home Screen

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Access Notification Panel

Here's how to view and dismiss notifications for your Galaxy Watch5 / Galaxy Watch5 Pro.

Lock, Unlock, Password & Security

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., PIN, pattern, etc.) for your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Unlock the Device

Here's how to unlock the screen on your Galaxy Watch5 / Galaxy Watch5 Pro.

Memory/Storage

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Check Device Storage

Here's how to free up space if your Galaxy Watch5 / Galaxy Watch5 Pro runs slowly or crashes / resets or apps freeze when running them.

Near Field Communication (NFC)

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Watch5 / Galaxy Watch5 Pro.

Operating System & Software

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy Watch5 / Galaxy Watch5 Pro if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Watch5 / Galaxy Watch5 Pro if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Install Device Software Updates

Here's how to check for and install software updates on your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Software Version

Here's how to view the software version your Galaxy Watch5 / Galaxy Watch5 Pro is running.

Samsung Galaxy Watch5 Software Update

Get instructions on how to download the latest software update for performance improvements and enhancements for your Galaxy Watch5.

SIM Card

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Watch5 / Galaxy Watch5 Pro.

Sounds, Volume & Audio

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Set Ringtones / Notification Sounds

Here's how to set or change ringtones for incoming calls / messages on your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Vibrate Mode

Here's how to change the vibration mode of your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Volume Controls

Here's how to control the volume of your Galaxy Watch5 / Galaxy Watch5 Pro.

Status Indicators/Lights

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Signal Strength

Here's how to view signal strength on the Galaxy Watch5 / Galaxy Watch5 Pro.

Text & Multimedia Messaging

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Create and Send a Text Message

Here's how to create and send a text message from your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - View Text Messages

Here's how to view text messages from your Galaxy Watch5 / Galaxy Watch5 Pro.

Wi-Fi & Network

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Add a Wi-Fi Network

Here's how to connect your Galaxy Watch5 / Galaxy Watch5 Pro to a Wi-Fi network.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Watch5 / Galaxy Watch5 Pro.

Samsung Galaxy Watch5 / Galaxy Watch5 Pro - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Watch5 / Galaxy Watch5 Pro on or off.