Security Dashboard FAQs

The Security Dashboard helps you understand how to protect your personal info and devices from online threats. This feature is built into the My Verizon app at no additional cost.* The Security Rating and Security Checklist features guide you through turning on strong security tools.

Good to know:

• The Security Dashboard reflects your usage of the Apple iOS or Android™ device it's on. It's not an overview of security for other devices on your account.
• Prepaid and non-consumer postpaid accounts aren't eligible for Security Dashboard.

*Normal data charges apply for download and use of the My Verizon app.

The Security Dashboard explains how to turn on the strong security tools Verizon makes available to you, and how to get the most out of them. It helps you learn what to watch out for. Cybersecurity is a challenging issue. Online threats are constantly evolving. The dashboard's security tips and recommendations can help you strengthen your protection.

You can access Security Dashboard on your Apple iOS or Android smartphone.

In My Verizon:

1. Go to the Account tab.
2. Select a device / line to manage.
3. Scroll to Troubleshoot & Support.
4. Select Launch Security Dashboard.

Read the Security Dashboard Terms and Conditions online.

Use the dashboard's Security Rating and Security Checklist to help you understand and strengthen your protection against cyberthreats.

• Complete your checklist to improve your rating and protection.
• The dashboard also shows the status of your Verizon security tools and potential threats that need your attention.

The Security Dashboard makes it easier for you to turn on the Verizon security tools available for your account.

The Security Dashboard works best on devices that have Verizon Protect app installed. When you enable Identity Secure, Digital Secure, Call Filter the dashboard includes them in your Security Rating and recommendations.

Good to know:

• If you’re enrolled in a product* that has access to a Security Advisor, you’ll see "Chat with a Security Advisor" in the Security Dashboard. 
• You can contact a Security Advisor 24/7 via chat or by calling *611.
• They may ask you to open the dashboard, to help you use the tools.
  
  *These Verizon products include access to a Security Advisor: Digital Secure, Mobile Secure, Mobile Secure Multi-Device, Verizon Mobile Protect and Verizon Mobile Protect Multi-Device.

Your Security Rating evaluates your online risks and protections, based on your:

• Use of security tools from Verizon and others.
• Verizon Account Security settings (e.g., 2-factor authentication, Number Lock and security notifications via email).
• Online security habits.
• Knowledge of online threats (see: How can I learn more about online security?).

Note: The Security Dashboard does not scan or factor in any third-party application settings (e.g., social media accounts, banking/financial institution accounts, personal emails) when calculating your security score.

You can improve your Security rating by:

• Following the Security Checklist recommendations.
  • The more items you complete, the more your Security Rating and preparedness improve.
• Reviewing your Security Rating, which can take up to 10 minutes to reflect completed items.
• Completing your checklist.
  • You might not get a Very Strong rating. That's because we continually add more tools and features to strengthen your security. We'll let you know anytime there's more you can do.
• Understanding that the Security Checklist and recommendations are intended only for your reference and not as an exhaustive list of actions you should take.
  • See: Does using the Security Dashboard protect me from cyberthreats?;

The Security Dashboard has access to and uses this information:

• The name and mobile number(s) associated with your Verizon account
• The Account Security settings on your Verizon account
• The Verizon security tools available to you (e.g., Digital Secure and Call Filter), and if and how you're using them

This information is used solely to generate a Security Rating and Checklist. It's not used or shared for any other purpose. You can review Verizon's Privacy Policy and the Security Dashboard Terms and Conditions for more information.

Security Dashboard helps you take control of your online protection. The Security Dashboard can't guarantee protection from cyberthreats and online security breaches.

• The Security Checklist and recommendations are for your reference only.
• They aren't intended to be an exhaustive list of actions you should take.
• It's your responsibility to take steps to safeguard your personal information.

Note: The Security Dashboard doesn't take into account other security tools you may be using unless you tell us through the "online security habits" questions.

The Security Dashboard establishes your Security Rating each time you open it in the My Verizon app. It doesn't collect data in the background. So, if you don't want your online security rated, disregard and don't open the dashboard.

Learn more about online security here:

• 2024 Mobile Security Index (MSI)
• 2024 Data Breach Investigations Report (DBIR)