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Verizon 5G Home Phone Base - Support Overview

Find support and online tools for your Verizon 5G Home Phone Base.

Filter all topics below.


Activation, Setup & User Guides

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Home Phone Base - Activate / Set Up Device

Here's how to set up your Home Phone Base.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Home Phone Base - Insert / Remove Battery

Here's how to insert / remove the battery for your Home Phone Base.

Calling & Dialing

Home Phone Base - Insert / Remove SIM

Here's how to properly insert or remove a SIM card for your Home Phone Base.

Device ID & Info

Home Phone Base - General Device Info

Here's general device info for your Home Phone Base.

Home Phone Base - View Device ID (ESN / MEID / IMEI)

Here's how to view ESN/IMEI info on your Home Phone Base.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Operating System & Software

Home Phone Base - Factory Data Reset

Here's how to restore your Home Phone Base to factory default settings.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

SIM Card

Home Phone Base - Insert / Remove SIM

Here's how to properly insert or remove a SIM card for your Home Phone Base.

Home Phone Base - View SIM Card Number

Here's how to view the SIM card number associated with your Home Phone Base.

Sounds, Volume & Audio

Home Phone Base - Volume Controls

Here's how to adjust the volume for your Home Phone Base.

Status Indicators/Lights

Home Phone Base - LED Status Indicators

Here's the LED light status for your Home Phone Base.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Wi-Fi & Network

Home Phone Base - Soft Reset

Here's how to perform a soft reset on your Home Phone Base if it becomes unresponsive.