Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Verizon 5G Home Phone Base - Support Overview

Find support and online tools for your Verizon 5G Home Phone Base.

Filter all topics below.


Activation, Setup & User Guides

Home Phone Base - Activate / Set Up Device

Here's how to set up your Home Phone Base.

Battery & Power

Home Phone Base - Insert / Remove Battery

Here's how to insert / remove the battery for your Home Phone Base.

Calling & Dialing

Home Phone Base - Insert / Remove SIM

Here's how to properly insert or remove a SIM card for your Home Phone Base.

Device ID & Info

Home Phone Base - General Device Info

Here's general device info for your Home Phone Base.

Home Phone Base - View Device ID (ESN / MEID / IMEI)

Here's how to view ESN/IMEI info on your Home Phone Base.

Operating System & Software

Home Phone Base - Factory Data Reset

Here's how to restore your Home Phone Base to factory default settings.

SIM Card

Home Phone Base - Insert / Remove SIM

Here's how to properly insert or remove a SIM card for your Home Phone Base.

Home Phone Base - View SIM Card Number

Here's how to view the SIM card number associated with your Home Phone Base.

Sounds, Volume & Audio

Home Phone Base - Volume Controls

Here's how to adjust the volume for your Home Phone Base.

Status Indicators/Lights

Home Phone Base - LED Status Indicators

Here's the LED light status for your Home Phone Base.

Wi-Fi & Network

Home Phone Base - Soft Reset

Here's how to perform a soft reset on your Home Phone Base if it becomes unresponsive.