Verizon LTE Home Internet plans FAQs

Use our availability checker to find out if one of our Home Internet services is available at your address:

• 5G Home Internet
• LTE Home Internet
• Fios Home Internet

Note: Wireless home internet service may require a direct line of sight between our cell site and your home. That's why sometimes addresses on the same block may have coverage, while others may not.

If your area isn't covered by one of our Home Internet services currently, sign up for updates. We'll let you know if we extend service in your location.

We offer 2 LTE Home Internet monthly plans:

LTE Home - Wireless home internet, powered by our 4G LTE network. Play, stream and connect, free from annual contracts, extra fees and complicated setup.

• Plug and play Verizon Home Internet router included.
• Monthly discount when you also have a standard monthly mobile phone plan.
• Up to $500 to cover the cost of switching from another Internet provider, if you're new to Verizon.
• 30-Day Money-Back Guarantee
• 2-year price guarantee

LTE Home Plus - All the benefits of LTE Home, plus:

• Verizon Cloud Unlimited Group on us, a $19.99/month value
• Verizon Whole-Home Wi-Fi*
  
• 3-year price guarantee

Check our LTE Home Internet page for current promotions.

^{*Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.}

The cost of wireless LTE Home Internet depends on the plan and payment method you choose. Potential savings include:

• Monthly discount when you also have a standard monthly mobile phone plan.
• Up to $20/month discount if you qualify for the Verizon Forward Program.
  
  

Here's the standard monthly cost¹ of LTE Home Internet and how you can save:

Check LTE Home Internet availability in your area.

¹ Pricing as of 8/24/23. If you purchased LTE Home Internet before 8/24/23, view your plan price, discounts and details in My Verizon.
² Unlimited Ultimate, Unlimited Plus and these no longer available plans: 5G Do More, 5G Play More, 5G Get More, One Unlimited for iPhone.
³ When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa® Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

To get LTE Home Internet, start by checking availability on our Verizon home internet page. If service is available at your location, follow the prompts to order.

Yes. The Verizon Forward Program is our discounted internet service for eligible customers. Verizon Forward provides an up to $20/month discount for each eligible household.

Important: If you had the ACP discount for Verizon LTE Home Internet, you’re already enrolled in the Verizon Forward Program. You’ll keep getting the Verizon Forward discount even after the ACP shuts down.

The Verizon Visa® Card is issued by Synchrony Bank pursuant to a license from Visa U.S.A. Inc.

If for any reason you're unhappy with your LTE Home service, you can cancel and get a refund of the service charge.*

To be eligible for the refund you must:

• Cancel within the first 30 days after setup of service.
• Return the equipment within 30 days from the date of cancellation.
  
  Learn more with our Home Internet Terms of Service.

Your 30-Day Satisfaction Guarantee refund will be either:

• A one-time bill credit.
• A refund to your original payment method if you don't have a mobile account or other wireless home internet plan with us.

If you see an unreturned equipment fee** on your bill, it may mean that:

• We're still processing your return. Allow 30-60 days for us to process and issue your refund.
• You didn't return our equipment.

When we get your return recorded, we refund this charge. In the meantime, you must cover this cost to avoid late fees.

^{*Limit of one credit on one eligible address on your account.
**Re-ordering through chat is only available after calling us first.}

We guarantee that your monthly LTE Home Internet service price won't change for either:

• 2 years with the LTE Home plan, or
• 3 years with the LTE Home Plus plan

And since there's no annual contract, you're in control.

When your guarantee period is over, we'll give you advance notice of pricing changes, if any.

Yes. When you have Verizon for your mobile and home internet services, we discount your home internet every month.*

This discount stays in effect as long as you keep the qualifying services. Customers with qualifying plans will automatically receive the below discount:

• Save $15/month on LTE Home or $25/month on LTE Home Plus with Unlimited Plus, or these no-longer-available plans:
  • 5G Play More, 5G Do More, 5G Get More, Play More Unlimited, Do More Unlimited, Get More Unlimited, Beyond Unlimited 5G UW, Above Unlimited 5G UW
• Save $5/month on LTE Home or $15/month on LTE Home Plus with any other Verizon standard monthly mobile phone plan.

Note: If you have more than one Verizon home internet service, the discount applies to each service. Discount is in addition to any Auto Pay and paper-free billing discount.**

Fios customers can earn Mobile + Home discounts, too.

^{*Discount information as of 8/24/23. If you had these services before 8/24/23, view your plan price, discounts and details in My Verizon.
**When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing}

Along with discounts, when you have Verizon for mobile and wireless home internet, you get the convenience of having just one bill and one app to manage both services.

• Get details for every Account Member.
• Even the wireless home internet at another Account Member’s address can be on your Verizon account.
• Pool the Verizon Up rewards for all mobile and wireless home internet lines on your account.

Fios customers can earn Mobile + Home discounts, too.

If your current Internet provider charges an early termination fee, you may be eligible for an up to $500 bill credit when you switch to Verizon. To be eligible for this bill credit, you must:

• Have signed up for Verizon LTE Home Internet service after 4/29/21.
• Have been charged an early termination fee within 30 days before and 90 days after your Verizon LTE Home Internet setup.

Note:

• Only an early termination fee for disconnecting a home internet service either by itself or bundled with TV from another provider qualifies for a bill credit up to $500.
• Any other charges or services, including but not limited to, taxes, service fees, equipment fees, late fees, mobile services, or fees to disconnect standalone TV service from a satellite or cable provider, are not eligible.
• You must have LTE Home Internet service with an account in good standing with Verizon for at least 90 days after receiving the early termination fee bill credit, or the credit that was applied to your account will be charged back on your final Verizon bill.

If you're eligible for a bill credit, you must submit your request within 90 days of your Verizon LTE Home Internet setup. Here's how to get a bill credit for your previous provider's early termination fee:

1. Go to the LTE Home Internet bill credit page.
2. Upload a full copy of the final bill from your previous provider:
   • Clearly show your full name, address and ETF amount.
   • The name or address on your Verizon LTE Home account must match the name or address of the prior provider's bill.
   • The date on the submitted bill must be no earlier than 30 days prior to or 90 days after activation of LTE Home Internet.
   • The final bill must show an early termination fee. If the fee isn't displayed, contact your previous provider.

You can start the process of getting Home Internet service by either:

• Checking availability and signing up at verizon.com/home
• Seeing if you're eligible for the FCC's Affordable Connectivity Program

You'll see a variety of shipping and setup options when you order.

You can check the status of your home internet order by either:

• Visit the Order Status page.
  
  Use the order number and location code from our confirmation email.
• Sign in to My Verizon app or website to view your orders.

When you order Home Internet service, we send you a router suited to the network coverage in your area:

• LTE Home and LTE Home Plus include our Verizon Home Internet router*.
• LTE Home Plus also offers the use of a Verizon Wi-Fi Extender* (optional).

Most equipment is prepared to plug and play so you can set it up yourself.

Learn how to install and set up your Verizon LTE Home Internet.

*If you cancel service, you must return the Verizon-owned equipment.

That depends on whether 5G Home Internet is available in your area* and which LTE Home Internet router you have:

• LTE Home Internet Router (1st gen) – This router doesn't have 5G capabilities, so you aren't able to upgrade to 5G Home Internet at this time. We're currently developing a way to upgrade your existing LTE Home Internet service to 5G Home Internet, where 5G Home Internet is available.
• Verizon Internet Gateway (ASK-NCQ1338) – Visit the Manage plan page in My Verizon and select the router. Follow the onscreen prompts to change your plan. When prompted, select the 5G Home Internet plan you want and complete the process for the plan change.
  
  

  Note:

  • This router has 5G capabilities. Learn more about using 5G on this router.
  • If you have existing device payments and promotional credits for the router, you'll continue to see those applied to your line after you switch to 5G Home Internet.

^{*If you don't see a 5G Home Internet plan option listed in My Verizon, 5G Home Internet isn't available at your address at this time.}

Use the My Verizon app or website to manage your Verizon plan and service:

• View, understand and pay your bill anytime
• Access support information and troubleshooting tools
• Discover new products and special offers
• Cancel your home internet service

To discontinue your LTE Home Internet service you can do any of these:

• Visit the disconnect page in My Verizon to see if you're eligible to cancel your service online.
• Sign into My Verizon. Choose Chat with us (in the My Verizon app use the "snowflake" icon.) Type "Cancel" into the Ask a question box. Follow the prompts to disconnect your service or choose to chat with a live agent.
• Call Customer Service before disconnecting to see if you qualify for additional savings.

As we expand our 5G Home Internet coverage, we’re upgrading LTE Home Internet customers for no additional charge. No new equipment is required*.

Learn more about 5G Home Internet upgrades.

Note: Haven't been upgraded yet? Visit our 5G Home Internet page. Sign up to be notified if 5G Home Internet becomes available at your address.

*For LTE Home Internet customers using the Verizon Internet Gateway (ASK-NCQ1338). Depends on service availability at your address.