Verizon LTE Home Internet plans FAQs

LTE Home Internet is wireless home internet. A radio signal connects a 4G LTE cell tower to a receiver at your home. LTE Home is available in certain areas where there aren't other Verizon broadband options (Fios, 5G Home, etc.).

Where available, LTE delivers broadband internet that:

• Has no caps on data usage.
• Supports full HD 1080p Video streaming.
• Offers download speeds of 25 - 50 Mbps and upload speeds of 4 - 5 Mbps.

Note: LTE Home Internet service may not be compatible with some live TV streaming services. You can verify compatibility with your live TV streaming service provider.

Use our availability checker to find out if one of our Home Internet services is available at your address:

• 5G Home Internet
• LTE Home Internet
• Fios Home Internet

Note: Wireless home internet service may require a direct line of sight between our cell site and your home. That's why sometimes addresses on the same block may have coverage, while others may not.

If your area isn't covered by one of our Home Internet services currently, sign up for updates. We'll let you know if we extend service in your location.

We offer 2 LTE Home Internet monthly plans:

LTE Home - Wireless home internet, powered by our 4G LTE network. Play, stream and connect, free from annual contracts, extra fees and complicated setup.

• Plug and play Verizon Home Internet router included.
• Monthly discount when you also have a standard monthly mobile phone plan.
• Up to $500 to cover the cost of switching from another Internet provider, if you're new to Verizon.
• Get optional perks for entertainment, shopping and more for as low as $10/month (plus taxes and fees).
• 30-Day Money-Back Guarantee
• 2-year price guarantee

LTE Home Plus - All the benefits of LTE Home, plus:  

• Learn about adding Wi-Fi extenders to improve coverage in your home.* 
• 3-year price guarantee

Both plans let you add perks for entertainment, shopping and more for $10/month each (plus taxes and fees). 1 perk per account. Check our LTE Home Internet page for current promotions.

*Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.

The cost of wireless LTE Home Internet depends on the plan and payment method you choose. Potential savings include:

• $10/month discount for using Auto Pay and paper-free billing.¹
  
• Monthly Mobile + Home Discount discount if you also have Verizon standard monthly mobile phone plans².
• Up to $20/month discount if you qualify for the Verizon Forward Program.

Visit our LTE Home Internet page for current pricing, guarantee and discount information.

¹ When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa® Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.
² If you purchased LTE Home Internet before 8/24/23, view your plan price, discounts and details in My Verizon.

When you have a  LTE Home Internet plan, you can add 1 each of our optional perks to your account (e.g., Disney Bundle, Netflix & Max, Mobile Hotspot, etc.). Browse our perk pages to learn more.

 When you have a  LTE Home Internet plan, you can add 1 each of our optional perks to your account (e.g., Disney Bundle, Netflix & Max, Mobile Hotspot, etc.).  Visit our perk pages to learn more. 

Yes. The Verizon Forward Program is our discounted internet service for eligible customers. Verizon Forward provides an up to $30/month discount for each eligible household.

If for any reason you're unhappy with your LTE Home service, you can cancel and get a refund of the service charge.*

To be eligible for the refund you must:

• Cancel within the first 30 days after setup of service.
• Return the Verizon-owned equipment within 30 days from the date of cancellation.
  
  Learn more with our Verizon Home Internet (Wireless) Terms of Service.

Your 30-Day Satisfaction Guarantee refund will be either:

• A one-time bill credit.
• A refund to your original payment method if you don't have a mobile account or other wireless home internet plan with us.

If you see an unreturned equipment fee** on your bill, it may mean that:

• We're still processing your return. Allow 30-60 days for us to process and issue your refund.
• You didn't return our equipment.

When we get your return recorded, we refund this charge. In the meantime, you must cover this cost to avoid late fees.

*Limit of one credit on one eligible address on your account.
**Re-ordering through chat is only available after calling us first.

We guarantee that your monthly LTE Home Internet service price won't change for either:

• 2 years with the LTE Home plan, or
• 3 years with the LTE Home Plus plan

And since there's no annual contract, you're in control.

When your guarantee period is over, we'll give you advance notice of pricing changes, if any.

When you have Verizon for mobile phone and home internet plans, you get a $15/month discount off your home internet service and get priority care. If you have a premium home internet plan* you also get a perk credit (up to $10/month).

See how you sign up for a Mobile + Home Discount.

*5G Home Plus, LTE Home Plus or Fios Gig plan.

If your current Internet provider charges an early termination fee, you may be eligible for an up to $500 bill credit when you switch to Verizon. To be eligible for this bill credit, you must:

• Have signed up for Verizon LTE Home Internet service after 4/29/21.
• Have been charged an early termination fee within 30 days before and 90 days after your Verizon LTE Home Internet setup.

Good to know:

• Only an early termination fee for disconnecting a home internet service either by itself or bundled with TV from another provider qualifies for a bill credit up to $500.
• Any other charges or services, including but not limited to, taxes, service fees, equipment fees, late fees, mobile services, or fees to disconnect standalone TV service from a satellite or cable provider, are not eligible.

If you're eligible for a bill credit, you must submit your request within 90 days of your Verizon LTE Home Internet setup. Here's how to get a bill credit for your previous provider's early termination fee:

1. Go to the LTE Home Internet bill credit page.
2. Upload a full copy of the final bill from your previous provider:
   • Clearly show your full name, address and ETF amount.
   • The name or address on your Verizon LTE Home account must match the name or address of the prior provider's bill.
   • The date on the submitted bill must be no earlier than 30 days prior to or 90 days after activation of LTE Home Internet.
   • The final bill must show an early termination fee. If the fee isn't displayed, contact your previous provider.

Important: You must have LTE Home Internet service with an account in good standing with Verizon for at least 90 days after receiving the early termination fee bill credit, or the credit that was applied to your account will be charged back on your final Verizon bill.