Verizon 5G Home Internet plans FAQs

Where available, 5G Home Internet brings Verizon's wireless 5G network into your home:

• Ultra-fast internet delivered wirelessly to a Verizon Home Internet router in your home.
• No long-term contracts, no data limits or additional router charges.

Note: 5G Home Internet service may not be compatible with some live TV streaming services. You can verify compatibility with your live TV streaming service provider.

Enter your address to find out if one of our Verizon home internet services is available at your address:

• 5G Home Internet
• LTE Home Internet
• Fios Home Internet

Note:

• Wireless home internet service may require a direct line of sight between our cell site and your home. That’s why some addresses on the same block may have coverage, while others may not.
• If your area isn't covered by one of our Home Internet services, sign up for updates. We'll let you know if we extend service in your location.

We offer 2 5G Home Internet monthly plans:

5G Home - Wireless home internet, powered by 5G Ultra Wideband. Play, stream and connect, free from annual contracts, extra fees and complicated setup.

• Plug and play Verizon Internet Gateway router.
• Up to $500 to cover switching from other providers (new customers only).
• 30-Day Money-Back Guarantee.
• 2-year price guarantee.
• 1080p HD video streaming.

5G Home Plus - All the benefits of 5G Home, plus:

• Verizon Whole-Home Wi-Fi*
• 3-year price guarantee
• Ultra HD 4K video streaming

Both plans let you add perks for entertainment, shopping and more for $10/month each (plus taxes and fees). 1 perk per home internet account.

*Doesn't apply to Home Internet Plus plans subscribed to before 11/9/23.

The cost of Verizon 5G Home Internet depends on the plan and payment method you choose. Potential savings include:

• Up to $500 to cover the cost of switching from another Internet provider, if you're new to Verizon.
• Monthly discount if you also have select Verizon mobile plans.
• Up to $30/month discount if you qualify for the Verizon Forward Program.

Here's the standard monthly cost¹ of each of our 5G Home Internet plans, and how you can save:

Check 5G Home Internet availability in your area.

¹If you purchased 5G Home Internet before 8/24/23, view your plan price, discounts and details in My Verizon.
²Unlimited Ultimate, Unlimited Plus and these no longer available plans: 5G Do More, 5G Play More, 5G Get More, One Unlimited for iPhone.
³When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa® Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

Yes. When you have Verizon for your mobile and then order home internet services, we discount your home internet every month.*

This discount stays in effect as long as you keep the qualifying services. Customers with qualifying plans will automatically receive the below discount:

• Save $15/month on 5G Home or $25/month on 5G Home Plus with Unlimited Ultimate, Unlimited Plus, or these no-longer-available plans:
  • 5G Play More, 5G Do More, 5G Get More, Play More Unlimited, Do More Unlimited, Get More Unlimited, Beyond Unlimited 5G UW, Above Unlimited 5G UW
• Save $5/month on 5G Home or $15/month on 5G Home Plus with any other Verizon standard monthly mobile phone plan.

Note: If you have more than one Verizon home internet service, the discount applies to each service. Discount is in addition to any Auto Pay and paper-free billing discount.**

*If you had these services before 8/24/23, view your plan price, discounts and details in My Verizon.
**When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

When you have a 5G Home Internet plan, you can add 1 each of these optional perks to your account:

• Netflix & Max (With Ads) - $16.98/month value. Stream a wide variety of content on both services, including award-winning TV shows, movies, family favorites and more.
• Disney Bundle - $18.99/month value. Stream your favorite stories, originals and live sports with the Disney Bundle, featuring Disney+ (No Ads), Hulu (With Ads) and ESPN+ (With Ads).
• Apple One - coming soon for home internet.
• Walmart+ Membership - $12.95/month value. Walmart+ is the membership that can help you save even more time and money when you shop at Walmart.
• Apple Music Family - coming soon.
• YouTube Premium - $13.99/month value. Get all of YouTube, YouTube Music and YouTube Kids, ad-free. Enjoy uninterrupted YouTube videos and music, how and when you want.
• +play Monthly Credit - $15/month value. Get $15 every month to spend on your favorite +play subscriptions for just $10. Get Netflix, Xbox Game Pass, HBO Max, Paramount+, MasterClass and more - for less.
• Unlimited Individual or Group Cloud Storage - $13.99 or $19.99/month value. Securely store and access your photos, videos and more on all your compatible devices.
• Home Device Advisor - $15/month value. Premium tech support for virtually all your home tech.

Good to know: You won't be able to access perks your home internet account isn't eligible for.

Visit our perk pages to learn how to add perks to your account:

• Netflix & Max (With Ads)
• Disney Bundle
• AppleOne - Coming soon for home internet.
• Walmart+ Membership
• Apple Music Family - Coming soon for home internet.
• YouTube Premium
• +play Monthly Credit
• Unlimited Individual or Group Cloud Storage
• Home Device Advisor

Along with discounts, when you have Verizon for mobile service and then order wireless home internet, you get the convenience of having just one bill and one app to manage both services.

• Get details for every Account Member.
• Even the wireless home internet at another Account Member’s address can be on your Verizon account.
• Pool the myAccess rewards for all mobile and wireless home internet lines on your account.

Fios customers can earn Mobile + Home discounts, too.

Yes. The Verizon Forward Program is our discounted internet service for eligible customers. Verizon Forward provides an up to $20/month discount for each eligible household.

Important: If you had the ACP discount for Verizon LTE Home Internet, you’re already enrolled in the Verizon Forward Program. You’ll keep getting the Verizon Forward discount even after the ACP shuts down.

The Verizon Visa® Card is issued by Synchrony Bank pursuant to a license from Visa U.S.A. Inc.

We guarantee that your monthly 5G Home service price won't change for either:

• 2 years with the 5G Home plan
• 3 years with the 5G Home Plus plan

And, since there's no annual contract, you’re in control.

When your guarantee period is over, we’ll give you advance notice of pricing changes, if any.

If for any reason you're unhappy with your 5G Home service, you can cancel and get a refund of the service charge.* To be eligible for the refund you must:

• Disconnect within the first 30 days after setup of service.
• Return the Verizon-owned equipment within 30 days from the date of disconnection.
• Learn more with our Verizon Home Internet (Wireless) Terms of Service.

Your 30-Day Money-Back Guarantee refund will be either:

• A one-time bill credit.
• A refund to your original payment method if you don't have a mobile account or other wireless home internet plan with us.

If you see an unreturned equipment fee** on your bill, it may mean that:

• We're still processing your return. Allow 30-60 days for us to process and issue your refund.
• You didn't return our equipment.

When we get your return recorded, we refund this charge. In the meantime, you must cover this cost to avoid late fees.

*Limit of one credit on one eligible address on your account.

If your current Internet provider charges an early termination fee, you may be eligible for an up to $500 bill credit when you switch to Verizon. To be eligible for this bill credit, you must:

• Have signed up for Verizon 5G Home Internet service after 4/29/21.
• Have been charged an early termination fee within 30 days before and 90 days after your Verizon 5G Home Internet setup.

Note:

• Only an early termination fee for disconnecting a home internet service either by itself or bundled with TV from another provider qualifies for a bill credit up to $500.
• Any other charges or services, including but not limited to, taxes, service fees, equipment fees, late fees, mobile services, or fees to disconnect standalone TV service from a satellite or cable provider, are not eligible.

If you're eligible for a bill credit, you must submit your request within 90 days of your Verizon 5G Home Internet setup. Here's how to get a bill credit for your previous provider's early termination fee:

1. Go to the 5G Home Internet bill credit page.
2. Upload a full copy of the final bill from your previous provider:
   • Clearly show your full name, address and ETF amount.
   • The name or address on your Verizon 5G Home account must match the name or address of the prior provider's bill.
   • The date on the submitted bill must be no earlier than 30 days prior to or 90 days after activation of 5G Home Internet.
   • The final bill must show an early termination fee. If the fee isn't displayed, contact your previous provider.

Note: You must have 5G Home Internet service with an account in good standing with Verizon for at least 90 days after receiving the early termination fee bill credit, or the credit that was applied to your account will be charged back on your final Verizon bill.