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Verizon 5G Home Internet FAQs

Learn all about 5G Home Internet and find answers to common questions about the service. Our 5G Home Internet lets you take advantage of our wireless broadband 5G Ultra Wideband service to power everything from low-lag gaming to streaming video throughout the home.

For more information about 5G Home Internet Installation, see our 5G Home Internet Professional Setup FAQs.

About Verizon 5G Home Internet

  1. What is Verizon 5G Home Internet?

    5G Home Internet is internet reimagined. It sets a new standard for the way home internet works. Unprecedented, ultra-fast 5G Ultra Wideband Internet means virtually no buffering or lag. You can say goodbye to installation windows, too, with do-it-yourself setup in just a few steps. No technician needed. And, with no annual contracts, extra fees, or data caps, this really is the internet of the future.

    You can also choose a Professional Setup. For information about 5G Home Internet Professional setup, see our 5G Home Internet Professional Setup FAQs.

    5G Home Internet is available only in parts of select areas in these cities. Visit Verizon 5G Home to learn about the benefits and see if it is available at your residence.

  2. How much does 5G Home Internet cost?

    The cost depends on whether you have a Verizon wireless phone plan* on your account. Taxes, fees and surcharges are included in the 5G Home Internet charges.

    • $50 per month with Auto Pay and when you have a qualifying wireless phone plan* of $30 or more** on your account.
    • $70 per month with Auto Pay and paperless billing enrollment if you don’t have a qualifying Verizon Wireless plan of $30 or more.

    When you have only 5G Home Internet with Verizon and sign up for a Verizon wireless phone plan of $30 or more per month, you get $20 off your monthly 5G Home Internet service, and an additional $10/month if you enroll in Auto Pay and paperless billing.

    When you have 5G Home Internet and a Verizon wireless phone plan* and decide to cancel the smartphone data plan, your 5G home Internet charges will increase $20 per month.

    When you have 5G Home Internet and a Verizon wireless phone plan* with one smartphone, and decide to activate a non-phone on that line, leaving no phones on your account, your 5G Home Internet charges will increase $20 per month.

    When there is one phone plus 5G Home Internet on your account and the phone is disconnected or transferred to a different Verizon account, the 5G Home Internet monthly charge will increase $20 per month.

    Indoor and Outdoor setup

    For indoor setup, either Professional or Self- Setup, there is no deposit or charge for the 5G Internet Gateway.

    For outdoor Professional Setup, there is no charge for the 5G Internet Gateway or Router.*A minimum $30 monthly phone plan is required; excludes data-only plans.

    *A minimum $30 monthly phone plan is required; excludes data-only plans.

  3. Are there promotions or discounts available when I sign up for 5G Home Internet?

    Yes. You can take advantage of these promos when you sign up for 5G Home internet.

    $100 Verizon eGift card

    Receive a $100 Verizon eGift card when you purchase a new 5G Home Internet service online.* TT

    *Not available to Sacramento 5G Home Internet customers.

    Streaming Accessory

    When you order 5G Home Internet with Self Setup, and select a streaming accessory during your order, we’ll ship you a free Stream TV device. If you choose professional setup, you’ll receive a free Verizon Stream TV device (or Apple TV 4K, available in Sacramento only) when the technician has completed the 5G Home Internet professional setup).

    For questions about Stream TV visit our Stream TV FAQs.

    Need more than one? Purchase additional streaming devices on our website.

    Amazon Smart Home Bundle*

    For a limited time, you can receive an Amazon Smart Home Bundle on us when you sign up for 5G Home Internet. The Amazon Smart Home Bundle includes Alexa-enabled Amazon Echo Show 5, Echo Dot, Amazon Smart Plug, Ring Stick Up Camera Battery, and more. A $250+ value.

    *Offer not available in Sacramento.

    discovery+

    Get 12 months of discovery+ on us when you sign up for the first time for 5G Home Internet. Not available for current 5G Home Internet customers. Visit our Get discovery+ with an Unlimited phone plan or 5G Home Internet page for more information.

  4. Am I eligible to get the discovery+ on us offer with 5G Home Internet?

    Yes. When you sign up for the first time for 5G Home Internet you are eligible for 12 months of discovery+ on us*. Not available for current 5G Home Internet subscribers.

    Visit our Get discovery+ with an Unlimited phone plan or 5G Home Internet FAQs to learn more.

    *For new Verizon 5G Home Internet customers only. Get 12 mos of discovery+ (ad-free) on us from time of enrollment (must enroll with Verizon by 3.17.21). After 12-month promo period ends, your discovery+ (ad-free) subscription will auto-renew at $6.99+ tax/month unless you cancel with Verizon. Cancel any time .One offer per eligible Verizon account. discovery+ service is subject to the discovery+ (ad-free) Visitor Agreement. ©2020 Discovery or its subsidiaries and affiliates.

  5. What are the benefits of Verizon 5G Home Internet?

    • Free your TV. We're giving you a free Stream TV device (or Apple TV 4K, (available in Sacramento only) during setup, at no cost.
    • Internet that blankets your home in super-fast Wi-Fi. *All in one 5G Ultra-Wideband Receiver and Wi-Fi 6 router.
    • Service pricing you'll love. No long-term contracts or set up fees. All taxes and fees are included.
    • Worry-free. From our professional setup to the exclusive 5G Technical Support Team, 5G Home Internet makes your life easier from the moment it arrives. Most Markets now have the ability to take advantage of Self Setup**.

    *May require the purchase of additional Wi-Fi Extenders.
    **Self Setup not available in Sacramento.

  6. Can I have more than one line of 5G Home Internet service on my account?

    Yes, you can order 5G Home Internet service for multiple eligible addresses under the same account. However, you may have only one 5G Home Internet service installed per address.

  7. What internet speeds should I expect with 5G Home Internet?

    Max download speeds up to 1 Gbps, depending on location, with typical download speeds of 300 Mbps; Sacramento max download speeds up to 940 Mbps. Typical upload speeds around 50 Mbps. Depending on location, uploads over 5G Ultra Wideband or 4G LTE. 4G LTE backup.

  8. Do I need to have a landline in order to get 5G Home Internet?

    No, a landline is not required in order to get 5G Home Internet at your residence. If you'd like to add home phone service, you can purchase the Verizon Home Phone Base on our website.

  9. With 5G Home Internet, is there a limit to the amount of data I can use?

    No. There is no data limit or data cap for 5G Home Internet service. The 5G Home Internet plan is a data-only plan, separate from other plans on your account. Any device connected to your 5G Home Internet Wi-Fi network will enjoy unlimited Wi-Fi data usage when using Wi-Fi.

  10. Is 5G Home Internet available to people who live in an apartment, condominium or townhome?

    Yes, however this depends on the specific location within the apartment or building where 5G Home Internet will be set up.

    To find out if 5G Home Internet is available, in your apartment, condominium or townhome, visit the 5G Home Internet website and enter your address. You'll be asked to select the floor on which your unit is located to determine if 5G Home Internet is available. If 5G Home Internet is not currently available in your area, you will be able to enter your email address and your phone number so that we can notify you when 5G Home Internet comes to your area.

  11. Will I be required to pay a security deposit for 5G Home Internet?

    No deposit is required for 5G Home Internet.

  12. How do I check the status of my 5G Home Internet order and what information do I need to check status?

    You can check the status of your order anytime online or with the My Verizon app.

    Online

    Go to the Order Status page and enter the 5G Home Internet order number and location code provided on the order confirmation email. You can also view your orders with the My Verizon website and app.

  13. How do I get my 5G Home Internet Wi-Fi password after asking Alexa for it?

    When you ask Alexa for your 5G Home Wi-Fi password, you will receive a text or email message (depending on how your account is set up) from Verizon with a link to retrieve your password. Once you get the message, follow these steps to get your password:

    1. Click the Get Password link in the message.

    2. Sign in to your Verizon account.
    3. Choose your 5G Router/Internet Gateway from My Devices.

    4. Select "Home" or "Guest" under Networks.

      ;
    5. Click Show in the corner of the password field. Your 5G Home Internet Wi-Fi password will display.

  14. Will weather conditions, such as rain or wind, affect the 5G Home Internet service?

    In our testing, including rain and windy environments, there have been no indications of typical weather issues affecting 5G Home Internet service.

  15. Do I need to disconnect my current Wi-Fi internet service before 5G Home Internet is set up?

    No. You can continue to use your current Wi-Fi internet service provider until the 5G Home Internet service is set up at your home. Once 5G Home Internet is set up, we recommend that you cancel the other Wi-Fi internet service.

5G Home Internet Coverage

  1. In which cities is 5G Home Internet available?

    Verizon 5G Home Internet is currently available in select areas of:

    • Anaheim, CA
    • Los Angeles, CA
    • Sacramento, CA
    • San Francisco, CA
    • San Jose, CA
    • Denver, CO
    • Miami, FL
    • Atlanta, GA
    • Chicago, IL
    • Indianapolis, IN
    • Detroit, MI
    • Minneapolis, MN
    • Saint Paul, MN
    • St. Louis, MO
    • Arlington, TX
    • Dallas, TX
    • Houston, TX

    Visit Verizon 5G Home Internet to enter your address and see if 5G Home Internet is available at your residence.

  2. Verizon 5G Home Internet is available in my area but not at my address. Why is this?

    The Verizon 5G Home Internet service requires a direct line of sight between our 5G cell site and your residence. Because of this, some residences on the same block may have the 5G Home Internet coverage, while others may not. We are working hard to expand our coverage in neighborhoods and in the cities we have already announced. However, at this time, we do not have a coverage map to share.

    To receive real-time updates on coverage eligibility, please visit Verizon 5G Home Internet to enter your email address and your mobile number, so that we can notify you when 5G Home Internet comes to your area.

  3. Can I view a coverage map to see where Verizon 5G Home Internet is available?

    We are working hard to expand our coverage in the cities we have already announced and more cities will be announced in the future. However, at this time, we do not have a coverage map to share.

    To receive real-time updates on coverage eligibility, please visit Verizon 5G Home Internet to enter your email address and your mobile number, so that we can notify you when 5G Home Internet comes to your area.

Receive a Free Streaming Accessory Offer

  1. What is the 5G Home Internet streaming accessory promo?

    You can receive 1 free streaming accessory* when you order 5G Home Internet. When ordering 5G Home Internet, add one of the eligible streaming accessories below to your order to receive it for free. If you add more than one streaming accessory to your device during the order, the discount will apply to the highest priced device.

    Customers in Sacramento, CA who order 5G Home Internet can choose from one of these streaming devices:

    • Apple TV
    • Verizon Stream TV

    Customers in Chicago, IL; Detroit, MI; Los Angeles, CA; Houston, TX; Indianapolis, IN; Minneapolis, MN and St. Paul, MN who order 5G Home Internet will receive a Verizon Stream TV, on us.

    *Limited time offer. Valid 1/22/20-06/30/21 for new 5G Home Internet orders. One Stream TV device per order, while supplies last. Credit applied at point of sale.

  2. How can I get the free streaming accessory with the purchase of 5G Home Internet?

    When you order 5G Home Internet, simply add one of the eligible streaming accessories to your cart. Your discount for the free streaming accessory will be applied at the time of purchase.

  3. Can I get Disney+ for free when signing up for 5G Home Internet?

    The Disney+ offer with Verizon 5G Home Internet is no longer available. If you have the promotion already and need support, or to learn how to get Disney+ with an Unlimited mobile plan, visit our Disney+ with Verizon Unlimited or 5G Home Internet - FAQs.

Apple TV is a registered trademarks of Apple Inc.

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