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Verizon Orbic® Speed™ Mobile Hotspot - Support Overview

Find device-specific support and online tools for your Orbic Speed.

Filter all topics below.


Activation, Setup & User Guides

Create a Manual Dial-up Connection - Macintosh® OS X v10.5 - v10.6

Here's how to create a manual dial-up connection with Macintosh OS X v10.5 - v10.6 and VZAccess Manager.

Verizon Orbic Speed - Access Admin Page

Here's how to navigate to the admin page for your Orbic Speed.

Verizon Orbic Speed - Activate / Set Up Device

Here's how to quickly set up your Orbic Speed.

Verizon Orbic Speed Mobile Hotspot User Guide (PDF)

This User Guide can help you get the most out of your Orbic Speed Mobile Hotspot. Learn about set up, advanced feature use and navigation.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

Verizon Orbic Speed - View Connected Devices

Here's how to view info for devices connected to your Orbic Speed.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Verizon Orbic Speed - Insert / Remove Battery

Here's how to insert / remove the battery for your Orbic Speed.

Computer/PC Connectivity

Opening Windows® Device Manager - Windows 10

Here's how to open Device Manager in Windows 10.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Data

Verizon Orbic Speed - View Data Usage

Here's how to view your data usage on your Orbic Speed.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Verizon Orbic Speed - View Device ID (ESN / IMEI / MEID)

To view the device ID (IMEI) for your Orbic Speed, see this info.

Verizon Orbic Speed - View Phone Number

Here's how to view the phone number for your Orbic Speed.

Device Settings

Verizon Orbic Speed - Configure Advanced Settings

Here's how to change advanced settings (e.g., Networks, Manual DNS, etc.) on your Orbic Speed.

Verizon Orbic Speed - Configure DHCP

Here's how to configure DHCP settings on your Orbic Speed.

Verizon Orbic Speed - DMZ Settings

To test your Orbic Speed's firewall settings, view this info.

Verizon Orbic Speed - Manage MAC Filter Settings

To control MAC address access for your Orbic Speed, view this info.

Verizon Orbic Speed - Manage Wireless Network Security Settings

Here's how to view / change security settings (e.g., password, sleep time, etc.) for your Orbic Speed.

Verizon Orbic Speed - Port Filtering

Here's how to block access to services or apps on your Orbic Speed.

Verizon Orbic Speed - Port Forwarding

Here's how to open blocked ports on your Orbic Speed to allow additional access.

Internet & Web Browser

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Language

Verizon Orbic Speed - Language Selection

Here's how to change the language used on your Orbic Speed.

Lock, Unlock, Password & Security

Verizon Orbic Speed - Change the Admin Password

Here's how to change the admin password for your Orbic Speed (not the password to connect a device to the jetpack).

Operating System & Software

Verizon Orbic Speed - Install Firmware Upgrade

Here's how to check for and install software updates for your Orbic Speed.

Verizon Orbic Speed - Restart Device

If you can't browse the internet or your Orbic Speed crashes / freezes / runs slowly, view this.

Verizon Orbic Speed - Restore Settings to Factory Defaults

If your Orbic Speed powers off, crashes/resets, freezes or runs slow, view this info.

Verizon Orbic Speed - View Software Version

Here's how to view the software version your Orbic Speed is running.

Verizon Orbic Speed Mobile Hotspot Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

SIM Card

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Verizon Orbic Speed - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Orbic Speed or turn it on or off.

Verizon Orbic Speed - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Orbic Speed.

Verizon Orbic Speed - View SIM Card Number

Here's how to view the SIM card number for your Orbic Speed.

Status Indicators/Lights

Verizon Orbic Speed - View Signal Strength

Here's how to view the signal strength indicator (signal bars) on your Orbic Speed.

Verizon Orbic Speed - View Status Indicators

View this info for explanations of status indicators on your Orbic Speed.

Text & Multimedia Messaging

Verizon Orbic Speed - View Text Messages

Here's how to view text messages sent to your Orbic Speed.

Wi-Fi & Network

Set Up Wi-Fi Connection - Macintosh® OS X

Here's how to add an available Wi-Fi network on Macintosh OS X.

Starting the WLAN service - Windows® Vista

Here's info on starting the WLAN service on the Windows Vista operating system.

Verizon Orbic Speed - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your Orbic Speed.

Verizon Orbic Speed - Configure Broadcast Settings

Here's how to check settings if you're having issues connecting to Wi-Fi on your Orbic Speed.

Verizon Orbic Speed - Configure Wi-Fi Security Settings

Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) on your Orbic Speed.

Verizon Orbic Speed - Connect the Wireless Client Manually

Here's how to connect to your Orbic Speed's Wi-Fi manually.

Verizon Orbic Speed - Edit Access Point Name (APN)

Here's how to configure the APNs your Orbic Speed can use.

Verizon Orbic Speed - Turn Network Name (SSID) On / Off

Here's how to display or not display your Orbic Speed's Wi-Fi name to other devices.

Verizon Orbic Speed - View Network Name and Password

Here's how to view the Wi-Fi name and passwords for your Orbic Speed.

Verizon Orbic Speed - WLAN Settings

To configure advanced WLAN settings for your Orbic Speed, view this info.

View Network Name and Password - Jetpacks / MiFi Hotspots

Here's how to find the network name and password for your internet-capable device/jetpack/hotspot.

Windows 10 - Disconnect from a Wi-Fi Network

Here's how to remove a saved Wi-Fi network from your Windows 10 device.

Windows 10 - Forget Wi-Fi Connection

Here's how to remove a saved Wi-Fi connection from your Windows 10 device.

Windows® - Remove / Forget Wi-Fi Connection

To remove a saved Wi-Fi network from your Windows, view this info.