Slow internet? Here’s what to try.

Sometimes, your connection can feel delayed even though your speed test says things are fine. Maybe video calls are freezing or online games aren’t playing smoothly. This could be an issue with lag (or latency), not speed. 

Latency is the time it takes for data to go between your internet source and your device—the lower the latency, the faster the data goes. Network congestion, signal interference and walls or furniture can negatively affect your latency.

Tip: Place your router on a high shelf to help reduce interference from furniture.

Frequent internet drop-offs often mean there’s an unsteady connection between your router and modem rather than an internet outage. Old or loose cables, dips in power and outdated firmware all could slow your internet down or cause temporary connection issues. On a 5G or 4G LTE home network, disconnections can also happen when the source of your internet switches between cell towers or when bad weather disrupts service.

Tip: Verizon Wi-Fi Backup helps you stay online when your primary internet is down, with up to seven days of unlimited data each month. ¹

When issues slow your internet down or when your internet’s not working altogether, there are a few quick checks you can do to troubleshoot the problem. Take these steps to rule out simple fixes before reaching out for help:

1. Restart your router and modem. Unplug them for 30 seconds and then plug them back in. This refreshes your network connection.
2. Restart your devices. This clears any saved network settings that may be interfering with your connection.
3. Check all cables and connections. Loose power cords and Ethernet cables can be a problem, so ensure that they’re plugged in and undamaged.
4. Run a speed test at Verizon.com. This will help determine if you’re getting the speeds you should expect. If you aren’t, retry steps 1 – 3.

If the fixes above don’t help, the internet outage could be due to a larger issue. An internet outage can happen on a network level for reasons like severe weather, routine maintenance or unplanned technical problems. When there’s a network outage, the steps for checking your home network—restarting your modem, checking cables, etc.—won't have an impact because the connection to the network outside your home is disrupted.

You can check for a known internet outage by using Verizon’s network status tool and following these steps:

1. Select the Home Internet tab toward the top of the screen.
2. Enter your home address or select the Use my location link.
3. Select the Check now button.

If there’s no internet outage reported and your internet’s not working after troubleshooting, contact Verizon Support for additional help.

If you want to keep your internet connection strong and stay ahead of internet slowdowns and drop-offs, there are some small adjustments that can make a big difference:

1. Place your router in a central location. Try putting your router out in the open and as close to your home’s center as possible.
2. Boost your coverage. Try accessories like mounting brackets to give your router a clear line of sight or get a Wi-Fi extender to evenly distribute signal throughout your home.
3. Limit device interference. If possible, keep your router away from connected devices that may compete for signal, like Bluetooth speakers or smart TVs.
4. Keep devices updated. Check your router’s user guide for instructions on updating firmware, and update software on devices like laptops, smartphones and smart TVs when prompted.
5. Manage how many devices are connected. Turn off devices you aren’t using to help free up bandwidth, or use the parental controls in Verizon Family Plus to limit Wi-Fi usage at specific times.

Our need for technology and connected devices is constantly evolving, which means your home internet should, too. With 5G Home Internet, you can get reliable, high-speed internet and save when you combine it with any Verizon Unlimited mobile phone plan.

Where available, Verizon Fios lets people work and play with ease on a low-latency, 100% fiber-optic network. Gaming, streaming, working remotely—Fios has the bandwidth to handle multiple connected devices so you can do what you want to and need to.

Plus, you can add Whole-Home Wi-Fi to Verizon Home Internet (included at no additional cost with Verizon 5G Home Ultimate and Verizon Fios 1 Gig, 2 Gig, or Fios 5 Gig plans) to get the most out of your home internet with routine diagnostic scans and a Wi-Fi extender² at no extra cost (up to three Wi-Fi extenders included with Whole-Home Wi-Fi Plus).

Whether you’re managing smart devices, working from home or just keeping up with family, you deserve internet service you can rely on. Visit Verizon.com to explore home internet options and find the speed and coverage that fit your life.

1 Data usage is subject to Verizon’s Customer Agreement.

2 Verizon owns the equipment provided with your plan, including the router and Wi-Fi extender. If you choose to disconnect service, you must return the equipment within 30 days or you’ll incur an unreturned equipment fee(s).