Verizon mobile Account PIN FAQs

Having a PIN helps to keep your Verizon mobile account and personal information secure. It's the primary way we verify you as the Account Owner when you contact Customer Service.

If you don't have an Account PIN when you contact Customer Service for account changes or information, you'll be asked to create one to continue.

Note:

• The Account Owner is responsible for sharing the PIN with any Account Managers who may need it.
• We'll never call you and ask for your Account PIN.

Yes. Here's how they are different:

• When you contact Verizon mobile Customer Service by phone or Chat about your account, your 4-digit Account PIN verifies your identity.
• When you sign in online or in our app to manage your account, you use your My Verizon password.

The Account PIN must be:

• Set up or changed only by the Account Owner
• 4 digits long (numbers only and no letters)

The Account PIN can't be:

• The last 4 digits of your SSN (forward or backward)
• Sequential numbers (e.g., 1234 or 4321)
• Repeating numbers (e.g., 1111)

To create or change your Account PIN online, visit the Security page in My Verizon. To create or change an Account PIN you must be the Account Owner.

Yes. To make an Account PIN change, Account Owners can bring to the Verizon store a:

• Valid government issued photo ID.
• Mobile device with which to receive a SecurePIN authentication by text.

For your security we can't send you your current Account PIN. If you forget or don't know your Account PIN you can reset your Account PIN in My Verizon.

You must be the Account Owner to reset your Account PIN.

If you get a message that an Account PIN has been set up but you didn't make the change, visit the My Verizon Security page to reset your Account PIN.