Keeping your account safe from fraud FAQs

My Verizon app and security settings

The My Verizon app is central to the security of your account and your individual line(s) of service. It includes features that are available now to enable you to help protect your account and/or your line(s) from hackers and fraudsters, with more to come. Everyone on the account can download and use the My Verizon app.

Verizon may also use the My Verizon app to authenticate you with a notification from the app itself. This ensures that only you will get the notification and helps to protect you from certain types of fraud attacks that intercept one-time passcodes from text messages. Make sure to download the My Verizon app and enable notifications so we can keep your account secure. Setting up fingerprint or face ID login will make your life easier too!

Download it to your smartphone from the Apple® App Store® or Google™ Play Store.

Learn more about different types of fraud and what you can do.

Two-Factor Authentication on the My Verizon website

To further protect your account beyond your Verizon password, set up Two-Factor Authentication in My Verizon after logging in. This effective tool helps to prevent many types of fraud. Depending on how you are accessing your Verizon account, online, in store, or by calling customer service, different experiences will use different strategies to verify your identity. Verizon tailors the experience for you and the situation to keep your account more secure.

Set up Two-Factor Authentication in My Verizon.

Learn more about different types of fraud and what you can do.

Username/password

In order to sign in to the My Verizon website and app you must setup a username and secure password. Make sure to never share your password with anyone else and use a unique password for your Verizon account. If you're the account owner and need someone else to help manage your account you can assign them as an Account Manager. They will be able to sign in to My Verizon with their own username and password, or contact Customer Service on behalf of your account.

Once you create your My Verizon username and password, open the My Verizon app and enable fingerprint or face ID login.

Download it to your smartphone from the Apple® App Store® or Google™ Play Store and create your password.

Learn more about different types of fraud and what you can do.

Verified email addresses

We use your email to deliver urgent and important security notifications - some legally required messages can only be sent to a verified email address. Without a verified email, you might miss important account notifications. Once it is verified, we know we have a secure way of reaching you should we need to. This does not impact marketing emails - you can opt into or out of those as you wish.

Verify your email in the My Verizon app by going to Settings > Profile > Manage profile.

Verify your email in My Verizon.

Learn more about different types of fraud and what you can do.

Security in retail stores with the My Verizon app

Our My Verizon app notification provides additional security in retail stores - you will use the My Verizon app to verify your identity via a notification sent by a Verizon Rep. This extra step creates additional security for your account with an easy-to-use experience for you. It ensures that only you will get the notification and provides security against certain types of fraud attacks that intercept one-time passcodes from text messages. This functionality requires notifications to be enabled in the My Verizon App.

Download it to your smartphone from the Apple® App Store® or Google™ Play Store.

Learn more about different types of fraud and what you can do.

Government issued photo ID

When visiting a Verizon store we require a photo ID before you can make any changes to your account. This is to prevent fraudsters from impersonating you in the store to steal your data or identity. Combine this with an app notification from the My Verizon app to help ensure your account's security.

Download it to your smartphone from the Apple® App Store® or Google™ Play Store.

Learn more about different types of fraud and what you can do.

Account PIN

An Account PIN is a secret 4-digit pin set up by the Account Owner and is sometimes used to verify your identity when you call Customer Service or visit a Verizon store to manage your account. You'll be asked by our reps to communicate your Account PIN before authorizing any changes to your account.

Note: We will never contact you asking for your Account PIN on an unsolicited basis. If you are contacted by someone requesting your Account PIN, hang up and call Customer Service at *611 to ensure you are talking to Verizon.

Create or Change your Account PIN.

Learn more about different types of fraud and what you can do.

Digital Secure

Digital Secure premium is an all-in-one suite of privacy and security tools for your mobile devices and home computers for your digital life beyond your Verizon account. Safeguard your internet connection and personal data with anti-virus, anti-malware and identity theft protection.

The Digital Secure free version provides security and privacy for your mobile device including anti-virus, anti-malware, Wi-Fi security and web security.

Learn more about Digital Secure.

Account roles

To help keep your account safe, only the Account Owner and Account Managers can make changes to your wireless account online, in the store or on the phone with Customer Service. When talking to a Customer Service rep make sure to provide your full name, as it's listed on your account to be authorized to make changes. The Account Owner can promote up to three lines on the account to be an Account Manager and make changes at any time. This helps keep your account secure because fraudsters might pretend to represent a line on your account - by having specific Account Managers, Customer Service Reps know exactly what lines can make changes to your account.

Learn more about account access roles.

Assign an account manager in My Verizon.

Learn more about different types of fraud and what you can do.

Double Check

A process by which we complete a verification with the customer as an additional layer of security on high risk transactions. We'll send a notification to your device that contains contextual information about the transaction. You'll need to approve or deny the request to proceed.