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Troubleshooting

I cant connect to the internet

Use this Verizon Troubleshooter to quickly get help connecting devices using Mobile Data, Wi-Fi, or resolve troubles with your router. Do all this and more, without waiting for a live agent! You can expect to fix most issues in the troubleshooter in under five minutes. If you need further assistance we will connect you to an agent.
Troubleshoot your device.
Use our Troubleshooting Assistant to fix your device issues.

Get more help

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Interactive simulators

Verizon's "how to" simulators provide a visual guide and a hands-on walk-through of advanced smartphone and tablet functions.
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Check the latest software update for your device

Software updates can improve device stability and provide a variety of additional benefits, including improvements, enhancements and security patches. Find out if your software is up to date.
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Search Support for answers

Search support for device specific articles, step-by-step instructions and User Guides.