Verizon All-In-One Protect FAQs

Verizon All-In-One Protect combines Verizon Mobile Protect with home tech protection in a single plan. It gives you all the benefits of Verizon Mobile Protect, while providing breakdown coverage to protect eligible tech inside your home.

Verizon All-In-One Protect provides:

• Mobile device protection coverage: Protection against loss, theft, damage (including cracked screens) and post-warranty malfunctions on eligible phones, watches and tablets active on your cellular plan.
• Home tech coverage: Coverage for mechanical and electrical breakdowns your eligible home tech, plus accidental damage from handling coverage for select portable tech (like your laptops and headphones)
• Tech support: 24/7 expert help to set up, connect and troubleshoot your devices using the Tech Coach app.

Verizon All-In-One Protect covers all the home electronics included in Verizon Home Device Protect (VHDP), plus Smart Artificial Intelligence Glasses (excluding prescription lenses).

Covered home electronics include items such as:

• TVs and soundbars
• Gaming consoles and controllers
• Laptops and desktop computers
• Smart home hubs, security cameras and smart speakers

The monthly charge for device protection depends on which of these options you select and the number of lines with eligible devices* on your account:

• Verizon All-In-One Protect (single device coverage):
  • $32 or $35/month depending on device
• Verizon All-In-One Protect Multi-Device
  • $84/month per account for 4 lines
  • $73/month per account for 3 lines
  • $54/month per account for 2 lines
• All applicable taxes and surcharges extra.

Important: In addition to the monthly charge, you pay a deductible or service fee for each claim you file. Deductibles and service fees vary by device. Check Asurion's website, our brochure or visit www.phoneclaim.com/verizon to learn more.

*In all cases, number of lines refers to lines with eligible devices. Coverage and monthly charge automatically adjust based on the number of lines on your account.

You can add Verizon All-In-One Protect if you meet any of the following conditions:

• Already have Verizon Mobile Protect: You can upgrade your plan to Verizon All-In-One Protect whenever you want.
• New Line: You buy and activate a new device on a new line of service.
• Upgrade: You upgrade your device on an existing line.
• Bring Your Own Device (BYOD): You activate your own device on a brand-new line of service.

Bring Your Own Device (BYOD) requirements.

Your mobile device must meet these requirements to qualify:

• Compatible: Works with the Verizon network.
• Undamaged: No cracked glass, malfunctions or defects.
• Device status: Not flagged as lost or stolen.
• New service: Activation on a brand-new line (not an existing one).
• Device Health Check Standards: Your device must pass a basic health check before you enroll. It must power on and off, hold a charge and have a working microphone and charging port.

Good to know:

• Check your eligibility in My Verizon. You're eligible to enroll a line in any device protection option listed under Protection and Security.
• Prepaid Accounts: Prepaid lines are not eligible for Verizon All-In-One Protect.

For mobile devices:

• Unlimited number of claims (including cracked glass repair claims) per 12-month period. For Verizon All-In-One Protect Multi-Device, unlimited number of claims per registered line.
• Maximum device value $3,000 per occurrence.

For eligible home tech:

• Devices with a $49 or $99 service fee: Unlimited number of claims on three devices. Claimed devices remain locked in a registration for twelve (12) months after the most recent claim fulfillment, and registrations open after 12 months claim-free.
• Devices with a $0 service fee: Unlimited number of claims.
• $3,000 max per claim, with a max of $3,500 for all claims in a 12-month period.

Check Asurion's website, our brochure or visit www.phoneclaim.com/verizon to learn more.

You can choose a different protection option—or no protection at all—for each eligible line on your Verizon account.

Keep in mind:

• 1 Plan Per Line: You cannot enroll a single line in two different protection options at the same time.
• Multi-Device Plan Limit: If your account uses Verizon All-In-One Protect Multi-Device, you cannot add a single-device protection option to any individual line on that account.

You can view the Device Protection Terms & Conditions online.

If your device or account is eligible, you can enroll in Verizon All-In-One Protect (or another device protection option) on the Products & plan perks page in My Verizon.

No, you don't need to save paper sales receipts to file a claim for your home devices.

You can cancel Verizon All-In-One Protect from your account whenever you want from the Products & plan perks page in My Verizon or you can call or visit a store. You'll receive a prorated refund of your monthly charge.

Important: If you have Verizon All-In-One Protect on a line and want to switch to another device protection option, enroll in the new option first. Don't remove Verizon All-In-One Protect until you're prompted to do so during the enrollment process.

Be sure to check that the device is eligible before canceling the existing protection.

Learn about our device protection comparison chart for other device protection options.

Yes, while Verizon All-In-One Protect is our most complete option, other options are:

• Total Equipment Coverage - Includes loss, theft, damage and post-warranty malfunctions. Get $0 deductible cracked screen repairs and next day replacements for lost, stolen or damaged smartphones.*
• Wireless Phone Protection - Covers loss, theft and damage (including liquid damage and screen damage). Get $0 deductible cracked screen repairs for select smartphones.
• Verizon Extended Warranty - Unlimited repairs and replacement devices provided for post-warranty malfunctions. Includes battery replacements for battery malfunctions for select smartphones. Subject to part availability.*
• Mobile Secure - Provides 24/7 premium tech support for select smartphones, digital security and privacy tools, plus device optimization and performance checks. Doesn’t provide coverage for loss, theft, damage or post-warranty malfunctions.

*Not available in Florida