Corporate responsibility highlights

Corporate responsibility priorities

We regularly engage with key stakeholders to identify and prioritize the social and environmental issues that are relevant to our business, and use the feedback to inform our strategy.

Size represents the relative relationship of an issue to Verizon’s business success, as well as its impact on society.

Shared successThe V TeamProductresponsibilityEnvironmentSupply chainGovernance
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  • Verizon Innovative Learning
  • HopeLine
  • Employee giving
  • Innovative technology
  • Energy & emissions
  • Green energy
  • Waste
  • Water
  • Green Team
  • Integrity
  • Governance
  • Stakeholder engagement
  • ESG compliance
  • Human rights
  • Culture & core values
  • Diversity & inclusion
  • Growth & development
  • Health, wellness & safety
  • Labor unions
  • Sourcing responsibly
  • Supplier performance
  • Supplier diversity
  • Privacy
  • Online safety
  • Radio frequency emissions
  • Distracted driving
  • Accessibility
  • Rural access
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Protecting consumer privacy

Verizon was the first telecom company to issue a Transparency Report, outlining how we handle government requests for customer information. Our most recent report was published in January 2017.

Reducing our own energy use & emissions ...

In 2009, we pledged to reduce our carbon intensity—the carbon our business emits divided by the terabytes of data we transport over our networks—by 50 percent by 2020, even as we grew our business. We have exceeded this goal, reducing carbon intensity by 54 percent in 2016, nearly four years ahead of our target.

Our carbon intensity reduction vs. 2009 baseline
Group 2Created with Sketch.baseline1Q202020162014201320112010200920122015Goal50%40%40%31%29%18%54%48%

… and helping customers reduce carbon emissions

By using connected solutions to displace energy-intensive technologies, we help our customers save energy and reduce their carbon emissions.

Total gross CO2e avoidance enabled by Verizon in 2016:

5.9–8.6 million
metric tons,

an 18-22% improvement over 2015.

Eliminating 5.9-8.6 million metric tons of GHG emissions 
is equivalent to removing

1.2–1.8 million cars

from the road for one year.


of Verizon’s 2015 operational emissions (Scope 1 and 2) were offset by CO2e reductions enabled by our products and services
in 2016.

Evaluating supplier performance

We continue to use a third-party supplier assessment tool to gauge our suppliers’ corporate responsibility performance, which begins with suppliers responding to questionnaires focusing on four key corporate responsibility areas: the environment, labor and human rights, fair labor practices and sustainable procurement.

Since 2013, we have involved over 350 key suppliers in our environmental assessment process.

  • Front cover
  • President’s letter
  • Corporate responsibility highlights
  • Product responsibility
  • Environment
  • The V Team
  • Supply chain
  • Governance
  • Sustainable Development Goals
  • GRI index
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