State Government Affairs

Strengthening interactions.  
Improving communications.

Our team has accountability for legislative and regulatory affairs, community relations and supporting corporate responsibility initiatives in all 50 states.

We advocate on Verizon’s behalf and represent its interests before all levels of state and local government. And we seek to strengthen interactions and communications between all parties interested in leveraging innovative technology to deliver solutions that improve people’s lives.

Here, you'll find recent reports, popular links, notices and filings required under state regulations.

Popular links

  • New York State Petitions

    Browse history of NYPSC petitions for orders of entry.

  • White

    Look up a phone number online or order a paper directory.

  • Boston Fios project

    Our network investment in Boston is setting the gold standard.

  •  Public Policy Blog

    View the latest posts and stories from our public policy team.


State notices

Verizon publishes notices to provide everyone with timely information on a variety of issues – including changes to our wireline and Fios network and information on local agreements.




Effective date Resource Description
01.01.2016 State Tariffs website Verizon tariffs, product guides, agreements and related materials
01.01.2016 Verizon White Pages Online directory of residential listings
01.01.2016 Lifeline Program offering telephone discounts to qualified low-income customers
01.01.2016 National Do Not Call Registry Information about the National Do Not Call Registry



Effective date Document name Description
12.31.2015 Vegetation Management Inquiries (PDF) Consumers with vegetation management issues can contact Verizon.



Effective date Document name Description
Ongoing NSTEP Equipment Program Info (PDF) Qualifying Nebraska residents may be eligible for a free phone through the Nebraska Specialized Telecommunications Equipment Program (NTSEP).


New Jersey

Effective date Document name Description

Bona Fide Retail Request Program FAQ (PDF)

Bone Fide Retail Request Program Application (PDF)

Qualifying small business and residential customers in Verizon New Jersey's service territory who do not already have broadband service available to them may now request broadband service through a Bona Fide Retail Request (BFRR).


New York


Effective date Document name Description
12.31.2015 Meeting Our Chapter 30 Commitments (PDF) Information about Verizon's commitment to the broadband deployment as outlined under Chapter 30 guidelines.
03.04.2015 Reclassified Wire Centers (PDF) Information about the wire centers and exchanges reclassified as "competitive" and the impact on consumers on the affected areas.


Washington DC

Effective date Document name Description
11.14.2018 Authorized Payment Center Locations (PDF) Current list of authorized payment centers in the District of Columbia.
06.22.2016 DC Relay Service (PDF) Information about the DC relay service for the deaf, blind, hard of hearing or speech disabled.