Today’s smart wireless devices are the glue holding our texting and twittering society together; they’re essential tools for video and multimedia applications like social networking, photo sharing, music streaming and location-based services. Across the wireless industry, sales of smart phones are growing by 30 percent a year, and it’s estimated they’ll account for one of every three handset sales by 2011.
That’s why network reliability has never been more important. These highly sophisticated devices require dependable connections, smooth video streaming, uninterrupted downloads and fast file transfers. To provide the best possible customer experience, Verizon invested more than $7 billion last year to add new services and increase the capacity and coverage of our national wireless network. In fact, when you compare Verizon’s 3G coverage side-by-side with other carriers, we offer five times more 3G coverage than our closest competitor.
In 2009 we continued to receive rave reviews for our wireless service. For the sixth consecutive year, we led the industry in wireless phone service satisfaction in the prestigious American Customer Satisfaction Index survey. Our Droid smart phone from Motorola was named “Top Gadget of 2009” by Time magazine, and Business Traveler magazine named Verizon the world’s best wireless data service provider in their “Best in Business Travel” Awards. In addition, Verizon had the “Highest Ranked Wireless Customer Service Performance” in a 2010 study by J.D. Power and Associates.1
Verizon’s wireless network quality also provides device and application developers the opportunity to extend the wireless experience into new dimensions. Through our open development programs, we are working with innovators to bring to market new wireless services and applications, such as in-home sensors that manage energy use and healthcare products that monitor blood pressure or remind you to take your prescriptions. We anticipate the pace of innovation will accelerate even further as we make the move to our 4G wireless technology beginning in 2010.
Our devices, network and service add up to a superior customer experience. Our successful growth has been a result of innovating around new products, services and applications that expand the market and excite customers. We’ll continue to grow by doing what we do best: focusing on our customers, providing superior value and innovating to deliver products that are a central part of customers’ lives.
Verizon Wireless received the highest numerical score among wireless providers in the proprietary J.D. Power and Associates 2010 Wireless Customer Care Performance StudySM – Vol. 1. Study based on 9,685 total responses measuring 5 providers and measures opinions of consumers who contacted customer care between January 2009 and December 2009. Proprietary study results are based on experiences and perceptions of consumers surveyed July-December 2009. Your experiences may vary. Visit jdpower.com