Welcome to your
accessibility resource center

We strive to meet online accessibility standards.

We follow recommendations by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

 

We've simplified the experience.

We redesigned our accessibility center to help you find what you need easily.

Let's help you find the information you need.

Auditory Support

For customers who are deaf or hard of hearing, we have several accessibility features available. Learn about video calls. Browse a list of hearing-aid compatible phones. And find out if you’re eligible for free 411 service.

Auditory Support Landing Page
Accessible Apps & Features
Hearing Aid Information
Real-time Text
Free 411 Search
Fios TV Channel Lineups
Directory Assistance Exemption
Alternate Billing Formats
Video Calling
Closed Captioning
Unlimited Plans
Prepaid Plans
Connected Device Plans

Visual Assistance

For customers who are blind or partially sighted, we offer services such as Descriptive Video Service with Fios TV to help you follow the action on screen.

Visual Assistance Landing Page
Accessible Apps & Features
Fios Text to Speech
Descriptive Video Service
Fios TV Channel Lineups
Alternate Billing Formats
Unlimited Plans
Prepaid Plans
Connected Device Plans

Accessibility Resources

For customers with disabilities, Verizon offers assistance such as free 411 and a big button remote for Fios TV. Find plans, services and tools made for the way you communicate.

Accessible Content Landing Page
Accessible Devices
Device Features & Apps
Real-time Text
Free 411 Search
Big button Remote
Fios TV Self Installation
Alternate Billing Formats
Closed Captioning
Unlimited Plans
Prepaid Plans
Lifeline Discount Program
Resources

Mobility Tools

Customers with physical or mobility-related disabilities can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes.

Mobility Tools Landing Page
Accessible Apps & Features
Big button Remote
Fios TV Text to Speech
Alternate Billing Formats

Verizon Media

Verizon Media provides access to all things you. Your stocks, your teams, your emails. Accessibility is part of our everyday process, so you can access the world you love every day.

Overview
The Disability Collection

Verizon Accessibility Statement

We are committed to making our digital space accessible to all, regardless of ability.

We want to make sure that every customer has the chance to get the very most from their Verizon digital experience.  Accessing the products and services we offer online should be an easy, rewarding, and satisfying experience. That is why we are committed to making our digital space accessible for customers of all abilities.

We strive to optimize each customer’s digital experience.

To optimize the digital experience for all of our customers, we strive to meet the online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 AA. We take a number of steps to attempt to meet or exceed those standards:

  • We utilize various assistive technology across desktop, tablets, mobile devices, and in-store to test against the WCAG 2.1 AA accessibility guidelines.
  • We work with our Disabilities Issues Awareness Leaders (DIAL) and Neurodiversity resource groups, as well as industry partners, to remain informed about accessibility issues and to improve user experiences.
  • We have a diverse and inclusive team of accessibility professionals who are continuously working to make each customer’s digital experience the best it can be.

We will continue our efforts to make our digital space accessible to all.

Our commitment to accessibility doesn’t stop. We continue to assess and reassess our content to create a more accessible user experience across our digital space. 

Contact Information

Wireless

Verizon Wireless National Accessibility
Customer Service Center
1-888-262-1999
8:00 am to 5:00 pm EST Monday - Friday

Fios & Traditional phone

Verizon Center for Customers with disabilities
1-800-974-6006 Voice
or TTY 1-508-251-5301 Videophone
8:30 am to 5:00 pm EST Monday - Friday
Email: vccd@verizon.com